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CustomCat Updates

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By Mick - March 1, 2022- in Resources

In an effort to keep you better informed on the most recent CustomCat news, you can find important information about the latest CustomCat happenings below. This information is also sent out via email each Thursday. If you are not currently receiving that email, but you would like to, you may have inadvertently unsubscribed from our email list. Please use this form to resubscribe.


September 24 – September 30

DIGISOFT™ Production Update

DIGISOFT™ production is back on track. We can confidently say that the apparel production delays experienced between the end of August & mid-September are behind us. New apparel orders are consistently shipping within 1-3 business days, with further improvements in apparel production times on the horizon.

If you have any outstanding DIGISOFT™ orders processed between August 27 & September 15, please reach out to our support team so they can resolve any issues.

As a result of significant process optimization, the installation of new equipment, & enhanced data analysis facility-wide, we anticipate DIGISOFT™ production times will continue to improve leading up to the holiday season.

We look forward to an incredible winter holiday season with you all!

USPS Holiday Shipping Rates: October 2, 2022

USPS has announced temporary Peak Season Shipping Rate increases that will affect CustomCat’s shipping rates for most domestic economy shipments.

Rates will be affected by between $0.10 & $0.40, depending on parcel size & weight.

Please refer to the shipping charts linked below for rates for single-ship items. Highlighted rates have been adjusted as a result of these temporary shipping rate increases.

These rates will be in effect from Sunday, October 2, 2022 until Monday, January 23, 2023.

Peak Season Shipping Rate adjustments for expedited shipping options will be announced in the coming weeks.

USPS & UPS Service Alerts: Florida

As you may know, Hurricane Ian has created severe weather conditions along the Gulf Coast of the United States & particularly in the state of Florida.

As a result, both USPS & UPS have temporarily suspended operations in the area. If you have packages in transit to the region, it is very likely they will be delayed.

Please refer to UPS & USPS for more information about impacted ZIP codes as the situation continues to develop.

 

Weekly Production Averages: September 20 – September 26

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from September 20 – September 26

Average fulfillment time for all orders: 2.4 Business Days

Product Notes:

  • DIGISOFT – Average: 3.3 business days; Current Lead Time: 1-3 business days
  • DTG – Average: 4.1 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 2.1 business days
  • Embroidery – Average: 3.6 business days
  • Mugs – Average: 0.8 business days
  • Ornaments – Average: 1.2 business days
  • Pillows – Average: 1.0 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day. These averages are not meant to represent current lead times.

**Lead Time refers to the time anticipated for new orders to ship. If you process an order today, it can be expected to take approximately that many days to ship.


September 17 – September 23

Discontinued Products: 3804 & 3807 Ladies’ Curvy T-Shirts

We’ve received word that the 3807 & 3804 Ladies’ Curvy Tees have been discontinued by their manufacturer. These 2 styles have been removed from the CustomCat platform so they cannot be used to create new listings. We are working with our distributors in an effort to find an alternative ladies curvy style.

We will continue to fulfill orders for these garments while stock allows. However, once existing stock is depleted, it cannot be replenished.

If an order for a particular variant enters your Error Queue, please remove that variant from your store & substitute an alternative variant.

Discontinued Products: PT38, TW530, & BP10

Due to unreliable stock availability & low sales volume, the following products have been discontinued:

  • PT38 Embroidered Rally Towel
  • TW530 Embroidered Microfiber Golf Towel
  • BP10 Embroidered Fleece Blanket

These products have been removed from the CustomCat platform so they cannot be used to create new listings. We will continue to fulfill orders for these garments while stock allows. However, once existing stock is depleted, it cannot be replenished.

If an order for a particular variant enters your Error Queue, please remove that variant from your store.

Weekly Production Averages: September 13 – September 19

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility. 

Averages from September 13 – September 19

Average fulfillment time for all orders: 3.7 Business Days

Product Notes:

  • DIGISOFT – Average: 4.5 business days;
    • Current Lead Time: 2-3 Business Days
    • Next Week’s Anticipated Lead Time: 1-3 Business Days
  • DTG – Average: 5.8 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 2.5 business days
  • Embroidery – Average: 4.7 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day. These averages are not meant to represent current lead times.

**Lead Time refers to the time anticipated for new orders to ship. If you process an order today, it can be expected to take approximately that many days to ship.


September 10 – September 16

DIGISOFT Production Update

As you know, we have been experiencing increased production times over the last several weeks as a result of transitioning our entire production facility from DTG to DIGISOFT printing.

However, over the last several days we have seen a significant reduction in the number of delayed apparel orders in our production queue. We anticipate shipping all delayed orders & returning to the lightning-fast apparel production times you expect very soon.

Beginning tomorrow, we anticipate Lead Times for new orders to be ~5 business days. This means that we expect orders processed tomorrow to ship by the end of next week. Additionally, turnaround times should return to normal (1-3 business days) by the end of next week

While we know this transition has been a challenge for those of you with delayed orders, these growing pains have allowed us to optimize our production processes in order to run smoothly at full capacity when seasonal demand really increases in a few months.

We want to extend a sincere thank you for your patience & we are looking forward to a brilliant winter holiday season as your production partner.

 

Order-Related Support Tickets

We have determined that a small number of order-related tickets submitted on September 14 through the CustomCat Platform were not delivered to our support team. Unfortunately, these tickets were unable to be recovered.

If you submitted an order-related support ticket through the CustomCat Platform yesterday in the early hours of the morning & have not yet received a ticket number or response, your ticket may have been affected.

If so, please resubmit your order-related inquiry at your earliest convenience.

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility. 

Averages from September 6 – September 12

Average fulfillment time for all orders: 4.2 Business Days

Product Notes:

  • DIGISOFT – Average: 6.5 business days;
    • Current Lead Time: 5 Business Days
    • Next Week’s Anticipated Lead Time: 1-3 Business Days
  • DTG – Average: 5.9 business days
  • Canvas – Average: 1.4 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 4.4 business days
  • Embroidery – Average: 6.8 business days
  • Mugs – Average: 1.2 business days
  • Pillows – Average: 1.1 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day. These averages are not meant to represent current lead times.

**Lead Time refers to the time anticipated for new orders to ship. If you process an order today, it can be expected to take approximately that many days to ship.


September 2 – September 9

Domestic Economy Transit Times: August 2022

Below, you’ll find average transit data for your economy shipments during July  2022 with our primary shipping partner, OSM Worldwide.

During the period between August 1 & August 31, OSM delivered your economy shipments in an average of 2.75 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery. 

 

Weekly Production Averages: August 30 – September 5

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility. 

Averages from August 30 – September 5

Average fulfillment time for all orders: 4.4 Business Days

Product Notes:

  • DIGISOFT – Average: 6.8 business days
  • DTG – Average: 5.6 business days
  • Canvas – Average: 1.1 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 1.3 business days
  • Embroidery – Average: 4.6 business days
  • Mugs – Average: 1.2 business days
  • Pillows – Average: 1.0 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day. These averages are not meant to represent current lead times.

 


August 27 – September 1

DIGISOFT™ Production Update

We feel & understand your frustration over current DIGISOFT™ production times, so we wanted to provide more context to better inform you about:
1) The cause of the current backlog
2) How we’re attacking the problem
3) Why you should feel confident going forward

1) Preparation for DIGISOFT™ has been underway for well over a year. In that time, we tested tens of thousands of prints, ran volume studies, implemented new processes, upgraded machinery & systems, & trained hundreds of employees. It has been a massive undertaking.Even with all this preparation, certain types of issues cannot be simulated or anticipated until commercial scale production begins. This is especially the case for DIGISOFT™ – a cutting edge technology undergoing its first commercial implementation anywhere in the world.

While the majority of this transition went as expected, printing at commercial scale means small issues can stack up quickly. Last week, our production team began to see an increased rate of quality control cancellations, with design clarity & color falling short of the standard we had come to expect from DIGISOFT™. The order delays you are experiencing are a result of identifying & fixing the causes of these issues.

2) In just the past week we have identified & implemented significant improvements to the DIGISOFT™ production process, including:

  • 2X machine & output capacity from the week prior
  • Software, database, & processing power enhancements to more quickly communicate your designs to our printers
  • Color reprofiling to improve print accuracy & vibrancy
  • Print head recalibration for fine-tuning ink quantities & distribution
  • Improved ink curing processes & machinery
  • Optimized the Rush Work Order process to speed up reprints after QC cancellations
  • Enhanced data analysis & performance tracking tools facility-wide
  • Hands on training with print operators

Our production team & engineers are working around the clock to return fulfillment times to the lightning fast standard you expect. We believe we have identified & fixed every significant issue affecting production times, & expect capacity to increase going forward as additional machines are brought online before the holiday rush.

3) A transition of this magnitude is an exciting & difficult challenge, & one we knew we had to execute now in order to make DIGISOFT™ fully available to our partners for the upcoming holiday season. While we know this past week has been a challenge for those of you with delayed orders, believe us when we say, these growing pains have allowed us to identify issues & optimize our production processes NOW, so we’ll be running smoothly at full capacity when demand really increases in a few months.

While there will still be some delays in the present, we anticipate returning to the fast production times you have come to expect in the very near future. We will continue to provide as much information as we can about when production times are expected to normalize.

 

Weekly Production Averages: August 23 – August 29

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from August 23 – August 29

Average fulfillment time for all orders: 2.4 Business Days

Product Notes:

  • DIGISOFT™ – Average: 5.5 business days
  • DTG – Average: 2.7 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 1.0 business days
  • Embroidery – Average: 2.5 business days
  • Mugs – Average: 0.5 business days
  • Pillows – Average: 0.8 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.


August 20 – August 26

2 Brand New Products!

We’re incredibly excited to announce the addition of 2 long-sleeve t-shirt hoodies to the CustomCat catalog! Both of these garments are decorated with eye-popping DIGISOFT™ printing.

You will now see the following products in the CC Catalog:

222577 Eco Triblend T-Shirt Hoodie

  • 4.4 ounce recycled polyester/25% cotton/25% modal soft knit
  • Made from Repreve® 50% recycled polyester
  • Tagless label
  • Front pouch pocket & set-in sleeves

DM139 Triblend T-Shirt Hoodie

  • 4.5-ounce, 50/25/25 poly/combed ring spun cotton/rayon, 32 singles
  • Tear-away label for comfort
  • Shoulder to shoulder taping
  • A lightweight tri-blend essential that’s perfect all year round.

Head to the CustomCat Platform to start creating your next Best Sellers today!

 

DIGISOFT™ Tees Are Here!

Over the last several days, we’ve transitioned the majority of our most popular apparel products away from DTG printing.

You will now achieve unparalleled quality DIGISOFT™ prints on all of your apparel products — without any change to your existing product listings.

Keep your eye out for the DIGISOFT™ product banner in the CustomCat Platform to let you know when your favorite products have leveled up OR check out our Transition Queue for live updates.

Head to the CustomCat Platform today & find these new products in the “Featured Products” section of the catalog!

 

Discontinued Product: NL6731 Ladies LS Triblend Scoop Neck Tee

We’ve received word that the NL6731 Ladies’ LS Triblend Scoop Neck Tee has been discontinued by its manufacturer.

We will continue to fulfill orders for this garment while stock allows. However, once existing stock is depleted, it cannot be replenished.

If an order for a particular variant enters your Error Queue, please remove that variant from your store & substitute an alternative variant. 

 

Weekly Production Averages: August 16 – August 22

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from August 16 – August 22

Average fulfillment time for all orders: 2.0 Business Days

Product Notes:

  • DIGISOFT – Average: 2.5 business days
  • DTG – Average: 3.6 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 1.1 business days
  • Embroidery – Average: 2.4 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.


August 13 – August 19

DIGISOFT™ T-Shirts!

That’s right, it’s happening… DIGISOFT™ T-Shirts are here!

That’s not all — every remaining DTG apparel product in our catalog is being transitioned to DIGISOFT™ as we speak, starting with our most popular product: The G500 Cotton T-Shirt (available now).

You will now achieve unparalleled quality prints that pop on all of your apparel products — without any change to your existing product listings.

Keep your eye out for the DIGISOFT™ banner in the CustomCat app to let you know when your favorite products have leveled up OR check out our Transition Queue for live updates.

Say goodbye to dull colors & disappointed DTG customers.

The DIGISOFT™ era is officially ON.

 

Etsy Platform Error: Action Required

Late Tuesday night, Etsy’s platform experienced an error that caused all apps to lose their connection to their platform. While the issue has been resolved by Etsy, you are required to re-authorize CustomCat’s connection to your store to maintain use of the Etsy integration.

Please do not delete your Etsy store from your CustomCat account.

If you experience an issue with your Etsy store connection, please follow the steps below to reauthorize your connection.

  • Click “My Stores” in your CustomCat account’s left navigation menu
  • Click “Choose Platform” on the right hand side of the screen
  • Click “Connect” under the Etsy section of the popup window
  • Click “Connect to Etsy”
  • Reauthorize CustomCat’s connection to your Etsy Shop.

Any orders that were not imported will be imported after you reauthorize your connection. If you continue to experience any issues after following this process, please email us at [email protected]

 

Discontinued Variants: 4850MP Sweatpants

We’ve received word that the Red & Royal variants of the 4850MP Sweatpants with Pockets have been discontinued by their manufacturer. Only the 2 variants listed above are affected.

We will continue to fulfill orders for these variants while stock allows. However, once existing stock is depleted, it cannot be replenished.

If an order for a particular variant enters your Error Queue, please remove that variant from your store & substitute an alternative variant. 

This product is still available in Black, Oxford Grey, & True Navy.

 

Weekly Production Averages: August 9 – August 15

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from August 9 – August 15

Average fulfillment time for all orders: 1.6 Business Days

Product Notes:

  • DIGISOFT – Average: 2.5 business days
  • DTG – Average: 2.6 business days
  • Canvas – Average: 0.4 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 0.6 business days
  • Embroidery – Average: 1.7 business days
  • Mugs – Average: 0.6 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.


August 6 – August 12

45 More DIGISOFT™ Products!

45 previously-embroidered products will now be decorated with DIGISOFT™ for all new listings. Orders for your existing listings will continue to be decorated with embroidery by default, but we know you can’t wait to take advantage of all the perks of DIGISOFT™. 

If you already have these products listed in your store, don’t worry — you can still have them decorated with DIGISOFT™ by adjusting your order-related settings in the CustomCat app.  

DIGISOFT™ adds significant value to these products by opening the door to:

  • Total Design Freedom
  • Full Design Detail
  • Unparalleled Color Accuracy
  • Lightweight & Flexible Decoration
  • Product Personalization
  • & so much more! 

Look for the DIGISOFT™ banner on these new & improved products in the CustomCat App Catalog.

DIGISOFT™ Giveaway! 

Yes…it’s true…Next Generation TEES are coming soon!⁠⁠

Be one of 3 lucky winners of this week’s giveaway & experience exclusive DIGISOFT™ T-Shirts before the rest!⁠

How to enter:

Like & follow DIGISOFT™ on Facebook. That’s it!

This giveaway will run until Monday, August 15th, 2022 at 5pm EST. The winners will be randomly selected & announced on the official DIGISOFT™ Facebook page on Tuesday, August 16th, 2022.⁠

Already like DIGISOFT™ on Facebook? You’re already entered to win!⁠

GOOD LUCK! 

 

Domestic Economy Transit Data: July 2022

Below, you’ll find average transit data for your economy shipments during July  2022 with our primary shipping partner, OSM Worldwide.

During the period between July 1 & July 31, OSM delivered your economy shipments in an average of 2.69 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery.

 

Weekly Production Averages: August 2 – August 8

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from August 2 – August 8

Average fulfillment time for all orders: 1.2 Business Days

Product Notes:

  • DIGISOFT – Average: 1.5 business days
  • DTG – Average: 1.5 business days
  • Canvas – Average: 0.3 business days
  • Posters – Average: 0.4 business days
  • Blankets – Average: 0.9 business days
  • Embroidery – Average: 2.0 business days
  • Mugs – Average: 0.6 business days
  • Pillows – Average: 0.8 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.


July 30 – August 5

New & Improved Poster Packaging

In order to maximize the safety of your posters while in transit, we are in the process of updating our poster packaging.

During the transition, your posters may ship in either cylindrical tubes or our new rectangular packaging pictured below.

Please see our Product Packaging blog post for more information.

Weekly Production Averages: July 26 – August 1

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from July 26 – August 1

Average fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DIGISOFT – Average: 2.0 business days
  • DTG – Average: 2.0 business days
  • Canvas – Average: 0.3 business days
  • Posters – Average: 0.4 business days
  • Blankets – Average: 0.4 business days
  • Embroidery – Average: _1.5 business days
  • Mugs – Average: 0.4 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

 


July 16 – July 22

Transition to DIGISOFT

The transition of 45 products from embroidery to DIGISOFT™ decoration has been delayed & is now planned to occur early next week. 

We can’t wait for you to get you hands on these incredible DIGISOFT™ garments (so we want to make sure they’re just right before we re-release them 😊)! 

 

Weekly Production Averages: July 12 – July 18

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from July 12 – July 18

Average fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DIGISOFT – Average: 1.8 business days
  • DTG – Average: 1.9 business days
  • Canvas – Average: 0.4 business days
  • Posters – Average: 0.5 business days
  • Blankets – Average: 1.1 business days
  • Embroidery – Average: 1.6 business days
  • Mugs – Average: 0.5 business days
  • Pillows – Average: 0.8 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.


July 9 – July 15

Next week, you can expect to see 45 more products from our catalog transition to DIGISOFT™ printing. These products are currently decorated by embroidery & include pants, athletic apparel, hoodies, & bags. Hats will not transition at this time.

You will be given the option of continuing to fulfill existing lists for these products with embroidery, or updating your fulfillment to DIGISOFT™  decoration.

New listings for these products will be decorated in full color — with DIGISOFT™ — by default. 

Detailed information will be shared next week, including the scheduled transition date,  list of affected products, & why you’ll prefer DIGISOFT™ to embroidery. 

Stay tuned!

Weekly Production Averages: July 5 – July 11

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from July 5 – July 11

Average fulfillment time for all orders: 1.1 Business Days

Product Notes:

  • DIGISOFT – Average: 1.2 business days
  • DTG – Average: 1.4 business days
  • Canvas – Average: 0.4 business days
  • Posters – Average: 0.5 business days
  • Blankets – Average: 0.6 business days
  • Embroidery – Average: 1.1 business days
  • Mugs – Average: 0.5 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

91.847% of orders processed on July 11 have shipped (as of Thursday morning, July 14).

 


July 2 – July 8

How Are We Doing?

Your feedback is what helps us get better. We want to know — how do you like the CustomCat app? What improvements would you like to see us make?

Please click here (or click the image below) to take our 1 minute survey & leave us your feedback so we can continue to be your favorite POD partner.

Discontinued Color Variants: 3480 Unisex Tank

We’ve received word that several variants of the 3480 Unisex Tank Top have been discontinued by their manufacturer. This garment is no longer available in the following colors:

  • White/True Royal
  • Black/Athletic Heather
  • Leaf
  • Purple Triblend
  • Green Triblend
  • Aqua Triblend

We will continue to fulfill orders for these variants while stock allows. However, once existing stock is depleted, it cannot be replenished. If an order for a particular variant enters your Error Queue, please remove that variant from your store & substitute an alternative variant.

The 3480 Unisex Tank Top is still available in 16 variant colors. Discontinued colors have been removed from the CustomCat app.

Domestic Economy Transit Data: June 2022

Below, you’ll find average transit data for your economy shipments during June  2022 with our primary shipping partner, OSM Worldwide.

During the period between June 1 & June 30, OSM delivered your economy shipments in an average of 2.69 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery. 

Weekly Production Averages: June 28 – July 4

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from June 28 – July 4

Average fulfillment time for all orders: 0.8 Business Days

Product Notes:

  • DIGISOFT™ – Average: 0.9 business days
  • DTG – Average: 1.0 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.5 business days
  • Blankets – Average: 0.8 business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.4 business days
  • Pillows – Average: 0.8 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

95.063% of orders from July 4 have shipped (as of Thursday morning, July 7).

 


June 25 – July 1

Holiday Closure: July 4, 2022

The CustomCat offices & production facility will be closed on Monday, July 4 in observance of Independence Day.

Additionally, you will not see movement or delivery of packages on this day due to the national holiday.

Normal business hours will resume on Tuesday, July 5.

German Packaging Act: July 1, 2022

Beginning (tomorrow) July 1, 2022, Germany will require online marketplaces to verify their retailers are complying with the German Packaging Act – a national effort to reduce the environmental impact of global packaging waste.

CustomCat is compliant with the German Packaging Act. As such, we have registered with VerpackungsRegister to ensure the packaging materials sent to Germany with your customers’ orders are responsibly recycled. All orders placed through CustomCat are associated with our registration number & responsible disposal of this packaging is paid for by CustomCat annually.

Read more about what you’re required to do to verify your compliance if you’re selling on a marketplace like Etsy or Amazon!

Weekly Production Averages: June 21 – June 27

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from June 21 – June 27

Average fulfillment time for all orders: 0.8 Business Days

Product Notes:

  • DIGISOFT – Average: 1.1 business days
  • DTG – Average: 1.1 business days
  • Canvas – Average: 0.4 business days
  • Posters – Average: 0.5 business days
  • Blankets – Average: 0.7 business days
  • Embroidery – Average: 1.0 business days
  • Mugs – Average: 0.4 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

95.974% of orders from June 27 have shipped (as of Thursday morning, June 30).

 


June 18 – June 24

We want your DIGISOFT™ Feedback!

Have you & your customers finally experienced DIGISOFT™ for yourselves? We want to hear from you!

Click here or the image below to leave your feedback & be entered for a chance to win your own DIGISOFT™ sweatshirt!

 

Weekly Production Averages: June 14 – June 20

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from June 14 – June 20

Average fulfillment time for all orders: 1.1 Business Days

Product Notes:

  • DIGISOFT – Average: 2.1 business days
  • DTG – Average: 1.7 business days
  • Canvas – Average: 0.3 business days
  • Posters – Average: 0.5 business days
  • Blankets – Average: 0.9 business days
  • Embroidery – Average: 1.7 business days
  • Mugs – Average: 0.4 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

97.250% of orders from June 20 have shipped (as of Thursday morning, June 23).

 


June 11 – June 17

Temporarily Out of Stock: 15oz Accent Mug – Black

Our Black Accent Mug (AM15OZ) is temporarily out of stock. Additional inventory is expected to arrive tomorrow, June 17. 

No other variants of 15oz Accent Mug are affected.

Until this stock arrives, all orders containing this variant will enter your error queue. If you have adjusted your store settings to Automatically Process Resolved Stock Errors, any orders for this product that have entered your error queue will be processed automatically when additional inventory arrives.

If you have this setting turned off, you will need to manually process any affected orders from your error queue when the product is reactivated.

 

Domestic Economy Shipping Data: May 2022

Below, you’ll find average transit data for your economy shipments during May  2022 with our primary shipping partner, OSM Worldwide.

During the period between May 1 & May 31, OSM delivered your economy shipments in an average of 2.63 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery. 

 

Weekly Production Averages: June 7 – 13

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from June 7 – June 13

Average fulfillment time for all orders: 1.5 Business Days

Product Notes:

  • DIGISOFT – Average: 3.9 business days
  • DTG – Average: 2.1 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 0.7 business days
  • Blankets – Average: 0.7 business days
  • Embroidery – Average: 1.2 business days
  • Mugs – Average: 0.5 business days
  • Pillows – Average: 0.9 business days

DIGISOFT™ experienced a temporary supply-related setback this past week leading to higher than usual fulfillment times. This has been resolved & turnaround times have returned to normal.

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.


June 4 – June 10

Discontinued Products: June 13, 2022

In an effort to optimize our product catalog, all laptop sleeves (72040, 72041 & 72042) will be discontinued on June 13, 2022.

We will continue to fulfill orders for these products as stock allows until they are discontinued.

Weekly Production Averages: May 31 – June 6

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from May 31 – June 6

Average fulfillment time for all orders: 1.8 Business Days

Product Notes:

  • DIGISOFT™ – Average: 2.6 business days
  • DTG – Average: 2.6 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.7 business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 1.0 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.


May 28 – June 3

We want your DIGISOFT™ Feedback!

Have you & your customers finally experienced DIGISOFT™ for yourselves? We want to hear from you!

Click here or the image below to leave your feedback & be entered for a chance to win your own DIGISOFT™ sweatshirt!

Weekly Production Averages: May 24 – May 30

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from May 24 – May 30

Average fulfillment time for all orders: 2.0 Business Days

Product Notes:

  • DIGISOFT™ – Average: 1.7 business days
  • DTG – Average: 2.4 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 1.0 business days
  • Blankets – Average: 1.0 business days
  • Embroidery – Average: 2.0 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.1 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

 


May 21 -May 27

Holiday Closure: Monday, May 30

The CustomCat offices & production facility will be closed on Monday, May 30 in observance of Memorial Day. Additionally, you will not see movement or delivery of packages on this day due to the national holiday.

Normal business hours will resume on Tuesday, June 1.

We will be taking this time to remember & honor the incredibly brave men & women who have sacrificed themselves in service of our country.

 

DIGISOFT Giveaway!

It’s time for another CustomCat x DIGISOFT™ giveaway!⁠⁠

We will be giving away 1 pullover hoodie printed with DIGISOFT™ technology to 3 lucky winners! 🤩⁠

How to enter:⁠

1. Be sure to be following @customcatofficial & @printdigisoft on Instagram ⁠

2. Like our giveaway post.

3. Leave a comment on our giveaweay post.

How to earn 1 extra entry:⁠  Share our giveaway post to your Instagram story!⁠

This giveaway will only run until 5pm EST today!

The winners will be randomly selected & announced on our Instagram page tomorrow: Friday, May 27.⁠

 

Weekly Production Averages: May 16 – May 23

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from May 17 – May 23

Average fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DIGISOFT – Average: 1.1 business days
  • DTG – Average: 1.2 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.7 business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.5 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

97.481% of orders from May 23 have shipped (as of Thursday morning, May 26).

May 14 – May 20

DIGISOFT Hoodies are Here!

All hoodie & sweatshirt products have officially converted from DTG to DIGISOFT™ print methods. That means you (& your customers) will now enjoy unparalleled quality.⁠

Problems that have plagued DTG hoodies everywhere for years — like dull color, fuzzy appearance, poor durability, & inconsistent quality are now things of the past. As long as you’re using CustomCat, your hoodies & sweatshirts will be best-in-class.⁠

Don’t believe us? Order a sample using the “Place an Order” function in the CustomCat app today & see the DIGISOFT™ difference for yourself.

As we continue to optimize the production of DIGISOFT™ printed garments, you can expect to see faster production times & access to additional DIGISOFT™ products. New products will be added as we scale our production process to ensure you always have the highest quality prints at the speeds you’re used to. 

Have you received your own DIGISOFT™ print? We want to hear your feedback!

Click here (or use the button below) to let us know what you think.

Weekly Production Averages: May 10 – May 16

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from May 10 – May 16

Average fulfillment time for all orders: 1.4 Business Days

Product Notes:

  • DIGISOFT™ – Average: 1.6 business days
  • DTG – Average: 1.7 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.7 business days
  • Face Masks – Average: 1.5 business days
  • Embroidery – Average: 1.6 business days
  • Mugs – Average: 0.6 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

96.173% of orders from May 16 have shipped (as of Thursday morning, May 19)

May 7 – May 13

Sales Tax Collection in Additional States: June 1

We will begin collecting sales tax on all non-exempt transactions shipping within 7 additional US states beginning June 1, 2022: Colorado, Iowa, Kansas, Kentucky, Maine, Nebraska, & Oklahoma. 

CustomCat is legally required to collect sales tax on goods purchased in several US states unless documentation is submitted indicating our transactions with your business are exempt from taxation.

For more information about the types of business that may qualify for tax exemption (like those selling exclusively on marketplaces), states in which CustomCat will charge sales tax, & a step-by-step tutorial on submitting tax exemption certificates within the CustomCat app, please visit our Tax FAQ page.

If you’ve already submitted an exemption certificate to CustomCat, please review your CustomCat Taxes tab to determine whether you have a valid certificate for the states listed above. Processed exemption forms are displayed within the “Taxes” section of your CustomCat account settings. If your certificate for a particular state is not listed, please resubmit it through the in-app module. Please note exemption certificates only apply in the state listed — you may need to submit a separate certificate for other states in which you have an exemption.

If you have any questions about the process of submitting exemption certificates or experience any issues with our platform when trying to do so, please reach out to our support team at [email protected].

Please note that we are not tax professionals & questions relating to your particular tax situation should be directed toward tax professionals familiar with your business.

 

Discontinued Products: Woven Blankets

We’ve received word that our woven blankets (WB68 & WB56) have been discontinued by their manufacturer.

There is unfortunately no remaining stock in the WB68 60″x80″ Woven Blanket. Please remove this item from your stores if you are currently offering it to your customers. 

We currently have a small amount of stock of the WB56 50″x60″ Woven Blanket remaining. When existing stock is depleted, it will not be replenished.

If an order for a woven blanket enters your error queue, the item status will be listed as “Discontinued” & we will not be able to fulfill that order.

 

Domestic Economy Shipping Data: April 2022

Below, you’ll find average transit data for your economy shipments during April  2022 with our primary shipping partner, OSM Worldwide.

During the period between April 1 & April 30, OSM delivered your economy shipments in an average of 2.53 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery. 

 

Weekly Production Averages: May 3 – May 9

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility. 

Averages from May 3 – May 9

Average fulfillment time for all orders: 1.2 Business Days

Product Notes:

  • DIGISOFT – Average: 1.7 business days
  • DTG – Average: 1.7 business days
  • Canvas – Average: 1.6 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.6  business days
  • Embroidery – Average: 1.5 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

96.063% of orders from May 9 have shipped (as of Thursday morning, May 12)

April 30 – May 6

Activewear is Here: Featuring DIGISOFT™

Exclusively at CustomCat, you can now design & create your own custom activewear apparel without limitation.

Performance apparel has officially entered the modern age.

Head to the CustomCat app to check out our new activewear line & start designing today.

Discontinued Products: June 1, 2022

In an effort to optimize our product catalog, the products listed below will be discontinued on June 1, 2022. We will continue to fulfill orders for these products as stock allows until they are discontinued, but they have been removed from the in-app catalog to ensure they are not used in new product listings.

  • 987 LS T-Shirt Hoodie
  • 5180 Adult Beefy-T
  • 6488 Ladies Relaxed Jersey Tank
  • DM106L Women’s Scoop Neck Tee
  • G200T Tall 100% Cotton T-shirt
  • G640 Men’s Slim-fit Softstyle T-Shirt
  • G640L Soft Style Ladies Fitted T-shirt
  • NL3200 Men’s Premium Fitted V-neck
  • NL6710 Ladies Triblend T-Shirt
  • BU8800 Adult Fleece Jogger Pant
  • BX880 Twill Unstructured Cap
  • C910 Fleece Headband
  • DT156 Women’s Hooded Cardigan
  • DT618 Slouch Beanie
  • DT630 District Mesh Back Cap
  • LSP10 Ladies LS Denim Shirt
  • LW668 Ladies Plaid Flannel Tunic
  • M990Y Youth Embroidered Fleece Zip
  • PRM65DRS Women’s Hooded Pullover Dress
  • STC10 Dry Zone Nylon Cap
  • TK469 Tall Performance Polo
  • YST60 Youth Colorblock Jacket

These products have demonstrated either limited popularity or limited stock availability over the last several years.

The G640 Men’s Slim-fit Softstyle T-Shirt will be automatically remapped to comparable variants of the NL3600 Premium Short Sleeve T-shirt on June 1. If you continue to submit orders for the G640 after June 1, those orders will be fulfilled with a comparable color of the NL3600. 

Removing unpopular & frequently unavailable products will allow us to add new apparel products to our catalog. Over the next several weeks, we will be announcing dozens of new & exciting apparel product additions.

Stay tuned!

Weekly Production Averages: April 26 – May 2

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from April 26 – May 2

Average fulfillment time for all orders: 1.6 Business Days

Product Notes:

  • DTG – Average: 1.5 business days
  • Canvas – Average: 3.3 business days
  • Posters – Average: 2.5 business days
  • Blankets – Average: 1.0 business days
  • Face Masks – Average: 2.8 business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 1.5 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

87.642% of orders from May 2 have shipped (as of Thursday morning, May 5)

April 23 – April 29

Mother’s Day Sale: Cozy Plush Fleece Blankets!

Our blanket promotion will remain active through Mothers Day (May 8th, 2022). Don’t miss the chance to add this incredibly popular product to your store!

VPM 50×60″ Cozy Plush Fleece Blanket: $20.00 (originally $25.50)
VPL 60×80″ Cozy Plush Fleece Blanket: $28.00 (originally $35.00)

Remember to download our Blanket Art Templates to create some beautiful new Spring & Mother’s Day themed designs.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

Happy selling!

Weekly Production Averages: April 19 – April 25

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility. 

Averages from April 19 – April 25

Average fulfillment time for all orders: 1.3 Business Days

Product Notes:

  • DTG – Average: 1.4 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 1.0 business days
  • Blankets – Average: 1.3 business days
  • Face Masks – Average: 2.9  business days
  • Embroidery – Average: 2.2 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

95.963% of orders from April 25 have shipped (as of Thursday morning, April 28)

 


April 16 – April 22

Beach & Bath Towels are Back!

We’re incredibly excited to announce the S6BATL Bath Towel & S6BETL Beach Towel are now back in stock!

Please note that the dimensions of our bath & beach towels have changed. To ensure your products print as you intended, please utilize our new Art Templates when creating artwork for these products. If you have previously exported the S6BATL Bath Towel or S6BETL Beach Towel to your store using the previous art template, you should update your artwork & reexport those listings.

Additionally, we have increased the bleed area of our S6HATL Hand Towel Art Template to improve print consistency & reduce the rate of errors. Please update your artwork for the S6HATL using our New Hand Towel Art Template.

Check out our brand new Towel Selling Guide for product images, marketing tips, & design inspiration.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

Happy selling!

DIGISOFT is Coming

You’re may be seeing the word DIGISOFT™ for the first time right now, but it definitely won’t be the last.

In fact, it’s a word you’re going to be seeing A LOT going forward – DIGISOFT™ is about to change print-on-demand apparel printing in significant ways. As a CustomCat partner, you’re going to reap the benefits!

But before we get too far ahead of ourselves, let’s get you caught up on the basics.

Click here to read more about what DIGISOFT is & what it means for you.

 

DIGISOFT™ print on 100% polyester activewear garment

 

Weekly Production Averages: April 12 – April 18

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from April 12 – April 18

Average fulfillment time for all orders: 1.2 Business Days

Product Notes:

  • DTG – Average: 1.7 business days
  • Canvas – Average: 0.4 business days
  • Posters – Average: 0.7 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 2.1  business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.6 business days
  • Pillows – Average: 1.0 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

98.397% of orders from April 18 have shipped (as of Thursday morning, April 21)

April 9 – April 15

Mother’s Day Sale: Cozy Plush Fleece Blankets!

With Mother’s Day less than a month away, we want to help boost your sales & profits with a blanket discount!

This promotion will remain active through Mothers Day (May 8th, 2022).

VPM 50×60″ Cozy Plush Fleece Blanket: $20.00 (originally $25.50)
VPL 60×80″ Cozy Plush Fleece Blanket: $28.00 (originally $35.00)

Remember to download our Blanket Art Templates to create some beautiful new Spring & Mother’s Day themed designs.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

We’re only offering this promotion until May 8 — the perfect time to maximize your Mother’s Day sales!

Happy selling!

Weekly Production Averages: April 5 – April 11

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility. 

Averages from April 5 – April 11

Average fulfillment time for all orders: 1.2 Business Days

Product Notes:

  • DTG – Average: 1.6 business days
  • Canvas – Average: 0.3 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.7 business days
  • Face Masks – Average: 2.2  business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

96.186% of orders from April 11 have shipped (as of Thursday morning, April 14)

 


April 2 – April 8

Mother’s Day Sale: Cozy Plush Fleece Blankets!

With Mother’s Day only 1 month away, we want to help boost your sales & profits with a blanket discount!

This promotion will begin tomorrow & remain active through Mothers Day. (April 8th – May 8th, 2022)

VPM 50×60″ Cozy Plush Fleece Blanket: $20.00 (originally $25.50)
VPL 60×80″ Cozy Plush Fleece Blanket: $28.00 (originally $35.00)

Remember to download our Blanket Art Templates to create some beautiful new Spring & Mother’s Day themed designs.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

We’re only offering this promotion until May 8 — the perfect time to maximize your Mother’s Day sales!

Happy selling!

Domestic Economy Shipping Data: March 2022

Below, you’ll find average transit data for your economy shipments during March 2022 with our primary shipping partner, OSM Worldwide.

During the period between March 1 & March 31, OSM delivered your economy shipments in an average of 2.62 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery. 

Weekly Production Averages: March 29 – April 4

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility. 

Averages from March 29 – April 4

Average fulfillment time for all orders: 0.9 Business Days

Product Notes:

  • DTG – Average: 1.0 business days
  • Canvas – Average: 1.4 business days
  • Posters – Average: 1.1 business days
  • Blankets – Average: 0.4 business days
  • Face Masks – Average: 2.0  business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 0.4 business days
  • Pillows – Average: 0.9 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.


March 27 – April 1

15oz Accent Mugs Have Arrived

Our 15oz mug collection just got a little more colorful! 

You can now offer your customers both 11oz & 15oz options of Accent Mug. It’s the perfect opportunity to upsell your customers on matching Mother-Daughter mug pairs for Mother’s Day! Design, upload, or place sample orders for any of our 7 colors of 15oz Accent Mug today.

Check out our Mug Selling Guide for:

  • Product Base Cost & Shipping Prices
  • Color Codes to match your designs to accent colors
  • Art Template Downloads
  • Design Positioning Info
  • Marketing Tips

 

Discontinued Products: F20 & Black/Red B990S

We’ve received word that the F20 Unisex Flannel Pants have been discontinued by their manufacturer. Additionally, the Red/Grey variant of the BG990S Small Colorblock Sport Duffel Bag has been discontinued — all other colors will remain active.

We currently have limited available stock in the F20 Unisex Flannel Pants. When existing stock is depleted, it will not be replenished. There is no remaining available stock of the Red/Grey variant of the BG990S.

If an order for a particular F20 variant enters your error queue in the coming weeks, please remove that variant from your store as no additional stock will be made available.

 

Shipping Price Increase: 24″x24″ & 24″x36″ Posters

As a result of new fees applied by the United States Postal Service on non-standard packages >22″ in length, the shipping rate for 24″x24″ & 24″x36″ posters will be increasing from $7.00 to $9.00 on Sunday, April 3.

Additionally, the shipping rate for the 16″x24″ posters will be reduced from $7.00 to $5.00. 

Please make any required adjustments to your store’s shipping rates prior to this change. Updated shipping rates are available in the chart below, as well as in our Poster Selling Guide.

 

Reminder: Sales Tax Collection Begins Tomorrow

As previously announced, we will collect sales tax on all non-exempt transactions shipping within the United States beginning April 1, 2022.

CustomCat is legally required to collect sales tax on goods purchased in several US states unless documentation is submitted indicating our transactions with your business are exempt from taxation.

For more information about the types of business that may qualify for tax exemption (like those selling exclusively on marketplaces), states in which CustomCat will charge sales tax, & a step-by-step tutorial on submitting tax exemption certificates within the CustomCat app, please visit our Tax FAQ page.

If you’ve already submitted an exemption certificate to CustomCat, please review your CustomCat Taxes tab to determine whether you need to resubmit it. Processed exemption forms will be displayed within the “Taxes” section of your CustomCat account settings. If your certificate is not listed, please resubmit it through the in-app module. Please note that your exemption certificate will only apply in the state listed — you may need to submit a certificate for other states in which you have an exemption.

If you have any questions about the process of submitting exemption certificates or experience any issues with our platform when trying to do so, please reach out to our support team at [email protected].

Please note that we are not tax professionals & questions relating to your particular tax situation should be directed toward tax professionals familiar with your business.

 

Weekly Production Stats (March 22 – March 28) 

(Averages from March 22 – March 28):

Avg. fulfillment time for all orders: 0.8 Business Days

Product Notes:

  • DTG – Average: 0.8 business days
  • Canvas – Average: 0.4 business days
  • Posters – Average: 0.4 business days
  • Blankets – Average: 0.4 business days
  • Face Masks – Average: 1.6 business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.6 business days
  • Pillows – Average: 0.9 business days
99.068% of orders from March 28 have shipped (as of Thursday morning, March 31)

 


March 20 – March 26

G180 & G185 Are Back!

Bespoke brand hoodies & crewneck sweatshirts have now been fully separated from Gildan brand stock.

Effective immediately, all orders for Z65 & Z66 will be mapped to G180 & G185 in all sizes & colors. No updates need to be made to any existing listings — this change will happen automatically.

To avoid confusion, the style numbers have reverted to G180 & G185 in the CustomCat app. Z65 & Z66 will no longer be active products in the catalog.

Don’t you worry — you can still get your hands on Bespoke brand garments for a limited time! We are very excited to announce a closeout sale on all Bespoke brand garments:

Z61x Premium T-Shirt: $5.50
Z65x Crewneck Pullover Sweatshirt: $8.00
Z66x Pullover Hoodie: $10.00

To take advantage of this incredible deal, head to the CC app to create listings with the Z61x, Z65x, & Z66x products.

Keep in mind there are limited quantities available and this style will be permanently discontinued once stock is depleted. Current available sizes & colors are listed in our Z-Series stock spreadsheet.

 

Back In Stock: 20oz Stainless Steel Water Bottle

The 23663 20oz Stainless Steel Water Bottle has now been reactivated.

If you have adjusted your store settings to Automatically Process Resolved Stock Errors, any orders for this product that have entered your error queue will be processed automatically.

If you have this setting turned off, you can now manually process any affected orders from your error queue.

 

Reminder: Sales Tax Collection – April 1, 2022

We will collect sales tax on all non-exempt transactions shipping within the United States beginning April 1, 2022.

CustomCat is legally required to collect sales tax on goods purchased in several US states unless documentation is submitted indicating our transactions with your business are exempt from taxation.

For more information about the types of business that may qualify for tax exemption (like those selling exclusively on marketplaces), states in which CustomCat will charge sales tax, & a step-by-step tutorial on submitting tax exemption certificates within the CustomCat app, please visit our Tax FAQ page.

If you’ve already submitted an exemption certificate to CustomCat, please review your CustomCat Taxes tab to determine whether you need to resubmit it. Processed exemption forms will be displayed within the “Taxes” section of your CustomCat account settings. If your certificate is not listed, please resubmit it through the in-app module. Please note that your exemption certificate will only apply in the state listed — you may need to submit a certificate for other states in which you have an exemption.

If you have any questions about the process of submitting exemption certificates or experience any issues with our platform when trying to do so, please reach out to our support team at [email protected].

Please note that we are not tax professionals & questions relating to your particular tax situation should be directed toward tax professionals familiar with your business.

 

Weekly Production Stats (March 15 – March 21) 

(Averages from March 15 – March 21):

Avg. fulfillment time for all orders: 0.8 Business Days

Product Notes:

  • DTG – Average: 0.8 business days
  • Canvas – Average: 0.4 business days
  • Posters – Average: 0.4 business days
  • Blankets – Average: 0.4 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.4 business days
  • Pillows – Average: 0.9 business days
99.419% of orders from March 21 have shipped (as of Thursday morning, March 25)

 


March 12 – March 19

Sales Tax Collection Beginning April 1, 2022

We will collect sales tax on all non-exempt transactions shipping within the United States beginning April 1, 2022.

CustomCat is legally required to collect sales tax on goods purchased in several US states unless documentation is submitted indicating our transactions with your business are exempt from taxation.

 

For more information about the types of business that may qualify for tax exemption (like those selling exclusively on marketplaces), states in which CustomCat will charge sales tax, & a step-by-step tutorial on submitting tax exemption certificates within the CustomCat app, please visit our Tax FAQ page.

 

If you’ve already submitted an exemption certificate to CustomCat, please review your CustomCat Taxes tab to determine whether you need to resubmit it. Processed exemption forms will be displayed within the “Taxes” section of your CustomCat account settings. If your certificate is not listed, please resubmit it through the in-app module. Please note that your exemption certificate will only apply in the state listed — you may need to submit a certificate for other states in which you have an exemption.

 

If you have any questions about the process of submitting exemption certificates or experience any issues with our platform when trying to do so, please reach out to our support team at [email protected].

 

Please note that we are not tax professionals & questions relating to your particular tax situation should be directed toward tax professionals familiar with your business.

 

Weekly Production Stats (March 8 – March 14) 

(Averages from March 8 – March 14):

Avg. fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 0.3 business days
  • Posters – Average: 0.4 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 2.3 business days
  • Embroidery – Average: 1.7 business days
  • Mugs – Average: 0.4 business days
  • Pillows – Average: 1.0 business days

 

98.315% of orders from March 14 have shipped (as of Thursday morning, March 17)

March 5 – March 11

Domestic Economy Shipping Data

Below, you’ll find average transit data for your economy shipments during February 2022 with our primary shipping partner, OSM Worldwide.

During the period between February 1 & February 28, OSM delivered your economy shipments in an average of 3.02 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery.

 

Weekly Production Stats (March 1 – March 7) 

(Averages from March 1 – March 7):

Avg. fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 0.3 business days
  • Posters – Average: 0.4 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.8 business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 0.5 business days
97.272% of orders from March 7 have shipped (as of Thursday morning, March 10)

February 26 – March 4

Top Products: January & February 2022

Looking to add some new products to your store, but not sure how they’ll perform? Expand your collection with some tried-&-true products!

Below, you’ll find a list of the top selling products from the CustomCat catalog for the months of January & February.

 

Weekly Production Stats (February 22 – 28) 

(Averages from February 22 – February 28):

Avg. fulfillment time for all orders: 0.8 Business Days

Product Notes:

  • DTG – Average: 0.9 business days
  • Canvas – Average: 0.5 business days
  • Posters – Average: 0.4 business days
  • Blankets – Average: 0.5 business days
  • Face Masks – Average: 1.4 business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 0.4 business days
  • Pillows – Average: 1.0 business days
98.659% of orders from February 28 have shipped (as of Thursday morning, March 3)

 

 


February 19 – February 25

New Product Variant: Midnight Blue Accent Mug

We’re very excited to announce the addition of a MIDNIGHT BLUE variant to our 11oz Accent Mug offerings! Check out our Mug Selling Guide for everything you need to know to add accent mugs to your store today.

Happy Selling!

 

February Pillow Promo

February’s pillow promotion is winding down — this weekend is your last chance to snag our cut-&-sew spun polyester pillows for $2 off regular catalog prices.

This promotion is active through Monday, February 28!

Check out our Pillow Selling Guide for design information, marketing tips, lifestyle mockups, & extra product photos to bolster your listings!

 

Weekly Production Stats (February 15 – 21) 

(Averages from February 15- February 21):

Avg. fulfillment time for all orders: 1.2 Business Days

Product Notes:

  • DTG – Average: 1.3 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 0.7 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 1.3 business days
  • Embroidery – Average: 2.2 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.1 business days
96.960% of orders from February 21 have shipped (as of Thursday morning, February 24)

 


February 12 – February 18

Catalog Pricing Updated February 16

As previously announced, the cost of some products has changed as a result of changes in raw material costs & bi-annual pricing updates from our suppliers. Please review the linked spreadsheet for up-to-date pricing & shipping rates for all products.

CustomCat strives to remain the best partner to you we can be — we are dedicated to offering the lowest possible prices while ensuring your customers receive the highest quality products.

We appreciate your continued partnership & look forward to another exciting year!

Weekly Production Stats (February 8 – 14) 

(Averages from February 8 – February 14):

Avg. fulfillment time for all orders: 1.2 Business Days

Product Notes:

  • DTG – Average: 1.4 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 1.0 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 2.2 business days
  • Embroidery – Average: 2.1 business days
  • Mugs – Average: 0.9 business days
  • Pillows – Average: 1.1 business days
95.420% of orders from February 14 have shipped (as of Thursday morning, February 17)

 


February 5 – February 11

Product Pricing Updates: Effective February 16

As a result of changes in raw material costs & bi-annual pricing updates from our suppliers, the cost of some products will be changing effective Wednesday, February 16. Please review the linked spreadsheet for up-to-date pricing & shipping rates for all products.

We recommend you make any necessary adjustments to your listings prior to February 16.

CustomCat strives to remain the best partner to you we can be — we are dedicated to offering the lowest possible prices while ensuring your customers receive the highest quality products.

We appreciate your continued partnership & look forward to another exciting year!


 

Discontinued Product: February 2022

We’ve received word from our distributors that a number of products & variants will be discontinued by their manufacturers. These products have been removed from the CustomCat catalog.

Additionally, a small number of dye-sublimation products will be removed from our catalog. Don’t worry, these products have demonstrated low popularity over the last several years.

We have limited stock available of these discontinued products. When remaining stock is depleted, it will not be replenished. If an order for one of these products or variants enters your error queue, please remove that product from your store.

Keep your eyes peeled for announcements about exciting new additions to our catalog in 2022!

 

Domestic Economy Shipping Data

Below, you’ll find average transit data for your economy shipments during January 2022 with our primary shipping partner, OSM Worldwide.

During the period between January 1 & January 31, OSM delivered your economy shipments in an average of 2.98 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery. 

 

Weekly Production Stats (February 1 – 7) 

(Averages from February 1 – February 7):

Avg. fulfillment time for all orders: 1.9 Business Days

Product Notes:

  • DTG – Average: 2.2 business days
  • Canvas – Average: 1.4 business days
  • Posters – Average: 1.9 business days
  • Blankets – Average: 1.1 business days
  • Face Masks – Average: 3.2 business days
  • Embroidery – Average: 2.6 business days
  • Mugs – Average: 1.6 business days
  • Pillows – Average: 1.1 business days
96.037% of orders from January 31 have shipped (as of Thursday morning, February 10)

 


January 29 – February 4

International Shipping Delays: Germany & New Zealand

We have received notification that postal operators in New Zealand & Germany have implemented new restrictions related to covid-19 that may impact transit times for international mail.

It is likely that transit times will be extended when shipping to either location until these restrictions are lifted. Please inform your customers as needed.

Domestic Shipping Delays Possible

A winter storm has brought inclement weather to the Midwest & parts of the Southern United States. Shipping & delivery delays are possible in these regions over the next several days due to dangerous road conditions.

Please inform your customers as applicable if you experience shipment delays.

Discontinued Product: G270

We’ve received word that the G270 Mens Ultra Cotton Sleeveless T-Shirt has been discontinued by its manufacturer.

We currently have limited available stock. When existing stock is depleted, it will not be replenished.

If an order for a particular variant enters your error queue in the coming weeks, please remove that variant from your store as no additional stock will be made available.

Weekly Production Stats (January 25 – January 31) 

(Averages from January 25 – January 31):

Avg. fulfillment time for all orders: 1.1 Business Days

Product Notes:

  • DTG – Average: 1.3 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.5 business days
  • Face Masks – Average: 1.6 business days
  • Embroidery – Average: 2.6 business days
  • Mugs – Average: 0.6 business days
  • Pillows – Average: 1.2 business days
95.840% of orders from January 31 have shipped (as of Thursday morning, February 3).

 


January 22 – January 28

G645RL Ladies’ Softstyle Racerback Tank Discontinued

We’ve received word that the G645RL Ladies’ Softstyle Racerback Tank has been discontinued by its manufacturer.

We currently have limited available stock. When existing stock is depleted, it will not be replenished.

If an order for a particular variant enters your error queue in the coming weeks, please remove that variant from your store as no additional stock will be made available.

LST270 Women’s Fleece Letterman Jacket Discontinued

We’ve received word that the LST270 Women’s Fleece Letterman Jacket has been discontinued by its manufacturer. The mens style of this garment has not been discontinued.

We currently have limited available stock. When existing stock is depleted, it will not be replenished.

If an order for a particular variant enters your error queue in the coming weeks, please remove that variant from your store as no additional stock will be made available.

Weekly Production Stats (January 18 – January 24) 

(Averages from January 18 – January 24):

Avg. fulfillment time for all orders: 1.3 Business Days

Product Notes:

  • DTG – Average: 1.7 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 1.0 business days
  • Face Masks – Average: 2.2 business days
  • Embroidery – Average: 1.9 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 1.1 business days
92.668% of orders from January 24 have shipped (as of Thursday morning, January 27)

 


January 15 – January 21

Post-Holiday Shipping Rates

As previously announced, some of our shipping partners’ holiday season shipping rate increases were effective from October 3, 2021 – January 15, 2022, resulting in temporary increases to our shipping rates.

Now that this period has ended, CustomCat’s shipping prices have returned to pre-holiday rates. Please review the shipping chart below for the current cost to ship CustomCat products.

Discontinued Colors: NL6731 Ladies Triblend LS Scoop

We’ve received word that 3 colors have been discontinued by the manufacturer of the NL6731 Ladies Triblend LS Scoop. This garment will no longer be available in Vintage Black, Vintage Navy, or Premium Heather.

We have limited stock available of these discontinued colors. When remaining stock in these colors is depleted, they will no longer be available.

The NL6731 will still be available in Vintage Purple, Vintage Red, Vintage Royal, Heather White, Envy, & Venetian Grey.

 

Weekly Production Stats (January 11 – January 17) 

(Averages from January 11 – January 17):

Avg. fulfillment time for all orders: 1.3 Business Days

Product Notes:

  • DTG – Average: 1.4 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 1.9 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 2.3 business days
  • Embroidery – Average: 2.2 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 1.1 business days
96.450% of orders from January 17 have shipped (as of Thursday morning, January 20)

 


January 8 – January 14

The Perfect Product for Valentine’s Day!

Custom pillows are always a hit as Valentines Day gifts. For top sellers, it’s also a popular product that can drive strong seasonal sales & increase profits.

To help kickstart your pillow campaigns this year, we’re offering each of our three pillow sizes at a $2 discount (below already low prices) through the month of February! Add these products to your store today:

ZP18 Square Pillow 18″x18″: $14.00 (Reduced from $16.00)
ZP16 Square Pillow 16″x16″: $12.00 (Reduced from $14.00)
ZP14 Square Pillow 14″x14″: $11.00 (Reduced from $13.00)

Why Customers Consistently Love Our Pillows:

Our AOP Cut-&-Sew Throw Pillows are made from incredibly soft polyester twill fabric that is both comfortable & durable. With vibrant photo-quality prints & 3 sizes to choose from, throw pillows are a product your customers are going to LOVE this Valentine’s Day (see what we did there?)!

Be sure to check out our Pillow Selling Guide & download our Throw Pillow Art Templates  to create artwork that will utilize the entire design area.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

We’re only offering this promotion until the end of February — the perfect product to help maximize your Valentine’s Day sales.

 

2022 E-Commerce Calendar

We understand how overwhelming it can be to manage your store, be your own customer service team, & market your business all at once. To better ease the stress of planning your upcoming holiday campaigns, we have created a complete 2022 holiday calendar with popular e-commerce dates already included –  for easy download!

Select a couple e-commerce holidays throughout the year that align with your brand & test their profitability. If you discover a certain product or holiday does well for your store, you know next year to hit it harder.

Download our free 2022 Holiday Calendar now to get started!

Weekly Production Stats (January 4 – January 10) 

(Averages from January 4 – January 10):

Avg. fulfillment time for all orders: 1.1 Business Days

Product Notes:

  • DTG – Average: 1.2 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 1.2 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 1.5 business days
  • Embroidery – Average: 2.8 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.1 business days
99.176% of orders from January 10 have shipped (as of Thursday morning, January 13)

 


January 1 – January 7

Domestic Economy Shipping Data

Below, you’ll find average transit data for your economy shipments during December 2021 with our primary shipping partner, OSM Worldwide.

During the period between December 1 & December 31, OSM delivered your economy shipments in an average of 4.54 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery.

 

Weekly Production Stats: December 28 – January 3

Below, you will find a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Averages from December 28 – January 3

Average fulfillment time for all orders: 1.3 Business Days

Product Notes:

  • DTG – Average: 1.6 business days
  • Canvas – Average: 1.3 business days
  • Posters – Average: 1.4 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.5 business days
  • Embroidery – Average: 5.9 business days
  • Mugs – Average: 1.1 business days
  • Ornaments – Average: 0.7 business days
  • Pillows – Average: 1.1 business days

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.


December 25 – December 31

Cheers to 2022!

As 2021 comes to a close, we’d like to thank you for another incredible year. We are unbelievably proud you’ve chosen us as your partners & look forward to continuing to grow together in 2022!

The CustomCat offices & production facility will be closed on December 31 – January 1 while employees celebrate the new year & spend time with their loved ones. Additionally, our production facility is closed for inventory audit today, December 30.

Courier services are closed on January 1. You will not see movement or delivery of your packages on this day.

We will maintain normal production hours beginning January 2, 2022 & office hours January 3, 2022.

 

Potential Stock Interruption: 15oz Black Mugs

Based on our current projections, there is potential for a temporary interruption of our stock of 15oz Black Mugs on Sunday, January 2.

Additional stock is scheduled to arrive on Monday, January 3.

If current stock is not sufficient for weekend order volume, orders for 15oz Black Mugs will enter your error queue.

If you have your CustomCat store settings set to automatically process resolved stock errors, these orders will be processed automatically as soon as additional stock arrives.

If you have your error processing set to manual, you will need to manually process any orders for 15oz Black Mugs that are submitted once the product is back in stock. If you use CSV spreadsheet to submit orders, your orders for 15oz black mugs will need to be resubmitted on Monday, January 3 when additional stock arrives.

 

Payoneer Users: Action Required

On Monday, January 3rd at 4 PM EST, we will be updating our integration with Payoneer.

If you are using Payoneer as your payment source for order processing, you will need to relink your Payoneer account after this update in order to continue successfully submitting orders.

Failure to re-link your Payoneer account will result in Charge Fail errors, which will keep your orders from being sent to production.

These updates will result in increased speed of processing refund requests.

Weekly Production Stats (December 21 – December 27) 

(Averages from December 21 – December 27):

Avg. fulfillment time for all orders: 1.5 Business Days

Product Notes:

  • DTG – Average: 1.6 business days
  • Canvas – Average: 1.5 business days
  • Posters – Average: 1.3 business days
  • Blankets – Average: 1.6 business days
  • Face Masks – Average: 3.4 business days
  • Embroidery – Average: 5.9 business days
  • Mugs – Average: 1.2 business days
  • Ornaments – Average: 1.0 business days
  • Pillows – Average: 1.1 business days
93.184% of orders from December 27 have shipped (as of Thursday morning, December 30)

December 17 – December 24

Holiday Closure

The CustomCat offices & production facility will be closed on December 24 & December 25, as well as December 31, & January 1 while employees spend time with their loved ones.

Courier services are also closed on December 25 & January 1. You will not see movement or delivery of your packages on these days. Additionally, services may be limited on December 24 as some USPS locations will be closing early in the day & UPS will not be performing new package pickups. Movement & delivery of your packages on this day may be limited.

We will maintain normal business hours in the days preceding & following the Christmas & New Year holidays.

Payoneer Update: Action Required

On Monday, January 3rd at 4 PM EST, we will be updating our integration with Payoneer.

If you are using Payoneer as your payment source for order processing, you will need to relink your Payoneer account after this update in order to continue successfully submitting orders.

Failure to re-link your Payoneer account will result in Charge Fail errors, which will keep your orders from being sent to production.

These updates will result in increased speed of processing refund requests.

Weekly Production Stats (December 14 – December 20) 

(Averages from December 14 – December 20):

Avg. fulfillment time for all orders: 1.9 Business Days

Product Notes:

  • DTG – Average: 1.3 business days (Current Lead Time, ~1-2 days)
  • Canvas – Average: 1.2 business days (Current Lead Time, ~1-2 days)
  • Posters – Average: 1.6 business days (Current Lead Time, ~1-2 days)
  • Blankets – Average: 2.6 business days (Current Lead Time, ~2-3 days)
  • Face Masks – Average: 2.2 business days (Current Lead Time, ~2-3 days)
  • Embroidery – Average: 5.9 business days (Current Lead Time, ~5-6 days)
  • Mugs – Average: 2.5 business days (Current Lead Time, ~1-2 days)
  • Ornaments – Average: 0.7 business days (Current Lead Time, ~1-2 days)
  • Pillows – Average: 1.8 business days (Current Lead Time, ~1-2 days)


Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.

Current Lead Times above are based on the work orders in production right now. Current Lead Time means we’re actively producing orders from that many days ago & orders placed today are likely to take that many days to ship.

**Note: Lead Times will no longer be included in our weekly updates as production averages have returned to pre-holiday speeds.

Weekly Production Stats (December 10 – December 16) 

(Averages from December 10 – December 16):

Avg. fulfillment time for all orders: 2.7 Business Days

Product Notes:

  • DTG – Average: 1.2 business days (Current Lead Time, ~1-2 days)
  • Canvas – Average: 2.0 business days (Current Lead Time, ~1-2 days)
  • Posters – Average: 2.7 business days (Current Lead Time, ~1-2 days)
  • Blankets – Average: 3.4 business days (Current Lead Time, ~3-4 days)
  • Face Masks – Average: 3.1 business days (Current Lead Time, ~3-4 days)
  • Embroidery – Average: 5.3 business days (Current Lead Time, ~5-6 days)
  • Mugs – Average: 4.3 business days (Current Lead Time, ~2-3 days)
  • Ornaments – Average: 0.8 business days (Current Lead Time, ~1-2 days)
  • Pillows – Average: 2.1 business days (Current Lead Time, ~2-3 days)


December 10 – December 16

Shipping for Best Chance of Holiday Delivery

To ensure the best chance your domestic orders are delivered in time for the Christmas holiday, we recommend all orders submitted between now & December 17 utilize expedited shipping methods.

Please see our calendar below for our shipping method recommendations by date, as well as the UPS Ground transit estimates when determining your chosen shipping method for Christmas orders.

Orders processed after December 17 are least likely to arrive before Christmas, regardless of your selected shipping method.

Please note that selecting expedited shipping methods will not expedite production of your orders. Orders are expedited in transit only.

The information above is not meant to act as a guarantee that your orders will arrive before December 25.

It is possible that unforeseen order delays (in either production or in transit) may result in orders arriving later than anticipated. As always, we will do everything in our power to ensure your customers receive their orders on time & decorated beautifully.

Weekly Production Stats (December 7 – December 13) 

(Averages from December 7 – December 13):

Avg. fulfillment time for all orders: 3.4 Business Days

Product Notes:

  • DTG – Average: 1.6 business days (Current Lead Time, ~1-2 days)
  • Canvas – Average: 1.6 business days (Current Lead Time, ~2-3 days)
  • Posters – Average: 2.4 business days (Current Lead Time, ~2-3 days)
  • Blankets – Average: 3.8 business days (Current Lead Time, ~3.4 days)
  • Face Masks – Average: 4.2 business days (Current Lead Time, ~2-3 days)
  • Embroidery – Average: 5.7 business days (Current Lead Time, ~5-6 days)
  • Mugs – Average: 5.9 business days (Current Lead Time, ~4-5 days)
  • Ornaments – Average: 1.1 business days (Current Lead Time, ~1-2 days)
  • Pillows – Average: 1.3 business days (Current Lead Time, ~1-2 days)

 

Weekly Production Stats (December 3 – December 9) 

(Averages from December 3 – December 9):

Avg. fulfillment time for all orders: 3.2 Business Days

Product Notes:

  • DTG – Average: 1.5 business days (Current Lead Time, ~2-3 days)
  • Canvas – Average: 1.4 business days (Current Lead Time, ~1-2 days)
  • Posters – Average: 3.1 business days (Current Lead Time, ~2-4 days)
  • Blankets – Average: 3.7 business days (Current Lead Time, ~3-4 days)
  • Face Masks – Average: 5.2 business days (Current Lead Time, ~3-4days)
  • Embroidery – Average: 5.5 business days (Current Lead Time, ~5-7 days)
  • Mugs – Average: 4.2 business days (Current Lead Time, ~5-6 days)
  • Ornaments – Average: 1.7 business days (Current Lead Time, ~3-4 days)
  • Pillows – Average: 2.4 business days (Current Lead Time, ~2-3 days)


December 3 – December 9

Shipping for Best Chance of Christmas Delivery

Based on our current lead times & our shipping partners’ average transit times, orders processed today & shipped with UPS Ground are likely to arrive before December 25, barring unexpected delays in production or transit.

To ensure the best chance your domestic orders are delivered in time for the Christmas holiday, we recommend all orders submitted between now & December 17 utilize expedited shipping methods. Please see our calendar below for our shipping method recommendations by date.

Orders processed after December 17 are least likely to arrive before Christmas, regardless of your selected shipping method.

The information above is not meant to act as a guarantee that your orders will arrive before December 25.

It is possible that unforeseen order delays (in either production or in transit) may result in orders arriving later than anticipated. As always, we will do everything in our power to ensure your customers receive their orders on time & decorated beautifully.

 

Back in Stock: 11oz Black Accent Mugs

Due to unanticipated shipping delays, our 11oz Accent Mug in Black was marked temporarily out of stock over the weekend. However, this product has now been reactivated.

If you have adjusted your store settings to Automatically Process Resolved Stock Errors, any orders for this product that have entered your error queue will be processed automatically.

If you have this setting turned off, you can now manually process any affected orders from your error queue.

 

Domestic Economy Shipping Data

Below, you’ll find average transit data for your economy shipments during November 2021 with our primary shipping partner, OSM Worldwide.

During the period between November 1 & November 30, OSM delivered your economy shipments in an average of 4.25 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery. 

 

Weekly Production Stats (November 30 – December 6) 

(Averages from November 30 – December 6):

Avg. fulfillment time for all orders: 2.9 Business Days

Product Notes:

  • DTG – Average: 1.9 business days (Current Lead Time, ~1-3 days)
  • Canvas – Average: 1.4 business days (Current Lead Time, ~1-2 days)
  • Posters – Average: 2.5 business days (Current Lead Time, ~ 2-3 days)
  • Blankets – Average: 3.6 business days (Current Lead Time, ~3-4 days)
  • Face Masks – Average: 3.9 business days (Current Lead Time, ~3-4 days)
  • Embroidery – Average: 4.8 business days (Current Lead Time, ~5-6 days)
  • Mugs – Average: 4.1 business days (Current Lead Time, ~4-5 days)
  • Ornaments – Average: 1.6 business days (Current Lead Time, ~2-3 days)
  • Pillows – Average: 1.3 business days (Current Lead Time, ~1-2 days)

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.
*Current Lead Times above are based on the work orders in production right now. Current Lead Time means we’re actively producing orders from that many days ago & orders placed today are likely to take that many days to ship.

 


Weekly Production Stats: November 26 – December 2

Average fulfillment time for all orders: 2.0 Business Days

Product Notes:

  • DTG – Average: 1.9 business days (Current Lead Time, ~2-3 days)
  • Canvas – Average: 1.0 business days (Current Lead Time, ~1-2 days)
  • Posters – Average: 2.2 business days (Current Lead Time, ~2-3 days)
  • Blankets – Average: 3.0 business days (Current Lead Time, ~4-5 days)
  • Face Masks – Average: 2.8 business days (Current Lead Time, ~1-2 days)
  • Embroidery – Average: 3.3 business days (Current Lead Time, ~4-5 days)
  • Mugs – Average: 2.6 business days (Current Lead Time, ~4-5 days)
  • Ornaments – Average: 1.3 business days (Current Lead Time, ~1-2 days)
  • Pillows – Average: 1.5 business days (Current Lead Time, ~1-2 days)
94.311% of orders from November 29 have shipped (as of Thursday, December 2)

*Production Averages represent historical production data from the 7-day period indicated above. This is not meant to act as an indication of how long a particular order has taken to ship, but rather an average of all orders processed on that day.
*Current Lead Times above are based on the work orders in production right now. Current Lead Time means we’re actively producing orders from that many days ago & orders placed today are likely to take that many days to ship.


November 26 – December 2

Peak Holiday Season is Here!

The CustomCat production facility is buzzing with your orders!

As of this morning, our production team had already produced & shipped over 95% of your Black Friday orders!

To help you have the most successful holiday season selling possible, we want to take this opportunity to remind you of a few important holiday recommendations:

  • Make sure you bookmark our 2021 Holiday Ecommerce HQ & check back often for new information throughout the holiday season.
  • Encourage your customers to order early. While our production team is producing orders quickly, we are unable to guarantee any particular transit times.
  • Please utilize in-app customer support whenever possible. If you choose to submit support requests via email to [email protected], please be sure to include your store URL & order ID for the order about which you are inquiring.

Temporarily Out of Stock: UN5677 Coaster

Supply chain delays have resulted in temporary out-of-stock status of our UN5677 Coasters. We will continue to update you when additional inventory is expected to arrive. No other drinkware products are currently affected.

Thank you in advance for your patience while this product is unavailable.

Weekly Production Stats: November 23 – November 29

Average fulfillment time for all orders: 1.7 Business Days

Product Notes:

  • DTG – Average: 1.8 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 1.6 business days
  • Blankets – Average: 2.4 business days
  • Face Masks – Average: 1.8 business days
  • Embroidery – Average: 2.9 business days
  • Mugs – Average: 1.8 business days
  • Ornaments – Average: 1.0 business days
  • Pillows – Average: 1.1 business days
95% of orders from November 26 have shipped (as of Thursday, December 2)

Weekly Production Stats: November 19 – November 25

Average fulfillment time for all orders: 1.6 Business Days

Product Notes:

  • DTG – Average: 1.7 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 1.4 business days
  • Blankets – Average: 2.1 business days
  • Face Masks – Average: 1.9 business days
  • Embroidery – Average: 3.0 business days
  • Mugs – Average: 1.4 business days
  • Ornaments – Average: 1.0 business days
  • Pillows – Average: 1.2 business days
93.581% of orders from November 24 have shipped (as of Monday, November 29)

November 19 – November 25

2021 Holiday Ecommerce HQ

It’s that time of year again — all the hard work you’ve put into creating cool custom products & stunning designs is about to pay off!

We want to help you have the most successful holiday season selling possible, so we created a dedicated page to act as the center for all Holiday information.

  • Links to weekly user updates
  • Order Deadlines & Production Times
  • Inventory Update
  • Selling Guides for top-selling holiday products
  • Holiday Blog Posts

Make sure you bookmark our 2021 Holiday Ecommerce HQ & check back often for new information throughout the holiday season.

Product Spotlight: Holiday Ornaments!

Don’t miss out on the opportunity to add holiday ornaments to your store!

Ornaments are a huge hit during the holidays and are the perfect personal addition to any tree. Holiday ornaments are frequently purchased as sentimental gifts, physical reminders of inside jokes, or simply beautiful decorations.

CustomCat’s MDF Holiday Ornaments are highly durable & beautifully printed so these memories can last a lifetime! Check out our Holiday Ornaments YouTube video and Holiday Ornament Selling Guide for more product information, product photos, marketing tips, & design tutorials. Enjoy bringing life to your designs during this holiday season!

Weekly Production Stats: November 16 – November 22

Average fulfillment time for all orders: 1.5 Business Days

Product Notes:

  • DTG – Average: 1.8 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 1.1 business days
  • Blankets – Average: 2.0 business days
  • Face Masks – Average: 1.8 business days
  • Embroidery – Average: 3.1 business days
  • Mugs – Average: 1.1 business days
  • Ornaments – Average: 1.0 business days
  • Pillows – Average: 1.1 business days
90.757% of orders from November 20 have shipped (as of Wednesday, November 23)

November 12 – November 18

Holiday Closure: November 25, 2021

Thursday, November 25 is Thanksgiving Day in the USA, which means all US-based staff will have the day off to spend time with their loved ones — including our production team. Our internationally-based customer support staff will continue to be available to respond to in-app requests & emails while the US team is enjoying the Thanksgiving holiday, but production will be paused for the day.

Please keep in mind that you will also not see movement of your packages in transit on Thanksgiving as all US courier services are closed for the holiday.

API Update

This update only applies to sellers using the API integration feature.

Starting Monday (11/22) at 10 am EST, when you send an API order to CustomCat containing an item that is out of stock, you will receive a new error message with more details. In the case you are triggering off of the old message, please make the appropriate changes ASAP.

Old Message: “There is an issue with the order. {SKU} is out-of-stock.”

New Message: “There is an issue with the order. SKU: {SKU} – {Out of stock message}”

{Out of stock message} – “Invalid SKU”, “Item temporarily out of stock.”, “Stock on the way!”, or “Item discontinued.”

Please note – in the case that you send an order to CustomCat and the product is in stock at that time, you will receive a 200 successful response, and the order will enter the CustomCat Pending Order Queue. Once the order is processed, it will enter production. However, if you delay processing the order and the item goes out of stock prior to processing the order, then the order will be sent to the Error Queue. From the Error Queue, you can cancel the order at any time or wait for the order status to update to in stock prior to processing.

Weekly Production Stats: November 9 – November 15

Average fulfillment time for all orders: 1.5 Business Days

Product Notes:

  • DTG – Average: 1.6 business days
  • Canvas – Average: 1.3 business days
  • Posters – Average: 1.5 business days
  • Blankets – Average: 1.1 business days
  • Face Masks – Average: 1.8 business days
  • Embroidery – Average: 2.5 business days
  • Mugs – Average: 1.3 business days
  • Ornaments – Average: 1.1 business days
  • Pillows – Average: 1.1 business days
87.217% of orders from November 14 have shipped (as of Thursday, November 18)

November 5 – November 11

Product Spotlight: Throw Pillows!

Don’t miss out on the opportunity to add custom throw pillows to your store before the holidays!

Our AOP Cut-&-Sew Throw Pillows are made from incredibly soft polyester twill fabric that is both comfortable & durable. Double-sided edge-to-edge printing ensures that your beautiful designs are visible from any angle. With vibrant photo-quality prints & 3 sizes to choose from, your customers will be sure to love their personalized living spaces heading into the holiday season.

Check out our Pillow Selling Guide for:

  • Product Base Cost & Shipping Prices
  • Art Template Downloads
  • PSD Mockup Downloads
  • Design Positioning Info
  • Marketing Tips

Domestic Economy Shipping Data

Below, you’ll find average transit data for your economy shipments shipped during October 2021 with our primary shipping partner, OSM Worldwide.

During the period between October 1 & October 31, OSM delivered your shipments in an average of 2.63 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same-day delivery. 

Weekly Production Stats: November 2 – November 8

Average fulfillment time for all orders: 1.4 Business Days

Product Notes:

  • DTG – Average: 1.7 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 1.0 business days
  • Face Masks – Average: 1.9 business days
  • Embroidery – Average: 2.3 business days
  • Mugs – Average: 1.1 business days
  • Ornaments – Average: 1.1 business days
  • Pillows – Average: 1.0 business days
92.059% of orders from November 8 have shipped (as of Thursday, November 11)

October 29 – November 4

2021 Holiday Shipping Deadlines

To ensure your orders have the highest likelihood of arriving to your customers before December 25, our team is working hard to provide you with as much information as possible regarding shipping & production times. Below, you will find an outline of the dates we suggest transitioning to expedited shipping methods.

These dates are subject to change based on average production & transit times as holiday order volume increases. We will do our best to communicate any changes to these suggestions as quickly as possible.

In order to help you make the best possible decisions for your own order cut-off dates, we will also be providing you with a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.

Weekly Production Stats: October 26 – November 1

Average fulfillment time for all orders: 1.2 Business Days

Product Notes:

  • DTG – Average: 1.2 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.6 business days
  • Embroidery – Average: 2.2 business days
  • Mugs – Average: 0.9 business days
  • Ornaments – Average: 0.9 business days
  • Pillows – Average: 1.1 business days
95.977% of orders from November 1 have shipped (as of Thursday, November 4)

October 22 – October 28

Holiday Shipping Rates

As previously announced, some of our shipping partners’ holiday season shipping rate increases are scheduled to take effect on October 31st. This has affected CustomCat’s shipping prices for all UPS Ground shipments as follows:

October 31, 2021 – January 15, 2022:

$2.95 for all UPS Ground Shipments

Please see attached shipping charts for updated rates.

Top Selling Products: October 2021

Looking to add some new products to your store, but not sure how they’ll perform? Expand your collection with some tried-&-true products!

Below, you’ll find a list of the top selling products from the CustomCat catalog for the month of October.

Weekly Production Stats: October 19 – October 25

Average fulfillment time for all orders: 1.3 Business Days

Product Notes:

  • DTG – Average: 1.5 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 1.0 business days
  • Face Masks – Average: 1.7 business days
  • Embroidery – Average: 2.8 business days
  • Mugs – Average: 1.1 business days
  • Ornaments – Average: 1.0 business days
  • Pillows – Average: 1.1 business days
96.384% of orders from October 25 have shipped (as of Thursday, October 28)

October 15 – October 21

Introducing Customily for CustomCat!

You can now create personalization templates for all of your CustomCat products! https://youtu.be/bONeRIaPg7g

Customily allows you to build personalized design templates & live previews so your customers can easily personalize your products within parameters pre-determined by you! The best part —Customily seamlessly integrates with CustomCat on Shopify for auto order processing & fulfillment of personalized product orders.

Instructions for use:

  1. Get the Customily Shopify App Here: https://bit.ly/3vo1qbMhttps://www.youtube.com/watch?v=nFe-z5jJeDo
  2. Create Customily personalization templates – https://www.youtube.com/watch?v=tplExme-Ppg
  3. Create products in the CustomCat Shopify App & export your products to Shopify.
  4. In Customily, Sync your CustomCat Shopify Products with the Customily Templates you have created.
  5. Watch your sales grow! Your orders will automatically sync to your CustomCat shopify app with the Customily Design URL!

Three important notes!

  1. The Customily Design URL will reflect the print file template you create in Customily. Make sure to follow CustomCat’s Art Guidelines for print files using Exact Artwork specs.
  2. CustomCat will only recognize Customily Design URLs that are synced to CustomCat SKUs in Shopify. Make sure you don’t delete or remove the CustomCat Vendor or SKU in your Shopify store.
  3. The automated processing of Customily Design URLs currently only works with the CustomCat Shopify App. If you wish to use Customily with CustomCat & do not sell on Shopify, you must create a custom integration with the CustomCat API. Other automated integrations coming soon!

Weekly Production Stats: October 12 – October 18

Average fulfillment time for all orders: 1.3 Business Days

Product Notes:

  • DTG – Average: 1.5 business days
  • Canvas – Average: 0.5 business days
  • Posters – Average: 0.7 business days
  • Blankets – Average: 0.7 business days
  • Face Masks – Average: 1.6 business days
  • Embroidery – Average: 3.0 business days
  • Mugs – Average: 0.8 business days
  • Ornaments – Average: 1.1 business days
  • Pillows – Average: 1.1 business days
89.683% of orders from October 17 have shipped (as of Thursday, October 21)

 


October 8 – October 14

Print Size Change: G500VL, B6005, & NL1533

In order to maximize print quality & consistency as we move into Q4, the maximum print output size will be changing for the following garments:

– G500VL Ladies 5.3oz V-Neck T-Shirt: Sizes S, M, & L
– B6005 Ladies Jersey V-Neck T-Shirt: Sizes S, M, & L
– NL1533 Ladies Ideal Racerback Tank: All sizes

On Monday, October 18, maximum print output size for the aforementioned products will be reduced to 24.1cm x 27.7cm (9.5 x 10.9 inches).

If you used the CustomCat app to create & export your products, this change will occur automatically & your designs will be scaled to print properly on these garments. If you submit orders to CustomCat using a DesignURL, your design dimensions will need to be updated to reflect the new output size.

Please don’t hesitate to reach out to us at [email protected] if you have any questions about this change.

Weekly Production Stats: October 5 – October 11

Average fulfillment time for all orders: 1.7 Business Days

Product Notes:

  • DTG – Average: 1.9 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 1.0 business days
  • Blankets – Average: 1.1 business days
  • Face Masks – Average: 2.1 business days
  • Embroidery – Average: 3.5 business days
  • Mugs – Average: 0.9 business days
  • Pillows – Average: 1.1 business days
94.689% of orders from October 11 have shipped (as of Thursday, October 14)

 


October 1 – October 7

As previously announced, some of our shipping partners’ holiday season shipping rate increases took effect on October 3. This has affected CustomCat’s shipping prices for all economy & UPS Ground shipments as follows:

October 3, 2021 – January 15, 2022:

$0.30 for all Economy Shipments

$6.00 for UPS Ground shipments of 36”x36” & 32”x48” canvas

 

Please see updated shipping charts below for current shipping rates:

 

Discontinued Products: 88VL, 887L, & 990B

We’ve received word that the following products have been discontinued by their manufacturer:

88VL – Anvil Ladies’ V-Neck T-Shirt
887L – Anvil Ladies’ Long Sleeve T-Shirt Hoodie
990B – Anvil Youth Lightweight T-Shirt 4.5oz

We have limited stock available in these garments. When existing stock is depleted, it will not be replenished. We will continue to fulfill orders for these products as stock allows, but they will no longer be available for new product listings.

 

Order Processing Updates

As previously announced, you can now set up your account to automatically process resolved stock errors!

This means if your customer orders an item that’s out of stock, we can now process the order for you when additional stock arrives! If you already have Automatic Processing turned on, this change will occur in your store automatically. If you currently have Automatic Processing turned off, you will need to manually adjust your settings to trigger automatic processing of resolved stock errors.

This setting can be adjusted at any time in your Store Settings as pictured below.

 

Domestic Economy Shipping Data

Below, you’ll find average transit data for your economy shipments shipped during September 2021 with our primary shipping partner, OSM Worldwide.

During the period between September 1 & September 30, OSM delivered your shipments in an average of 2.89 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same day delivery. 

Weekly Production Stats (September 28 – October 4) 

(Averages from September 28 – October 4):

Avg. fulfillment time for all orders: 1.3 Business Days

Product Notes:

  • DTG – Average: 1.7 business days
  • Canvas – Average: 0.5 business days
  • Posters – Average: 1.1 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 4.6 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 1.1 business days
90.190% of orders from October 4 have shipped (as of Thursday morning, October 7)

 


September 24 – September 30

Order Processing Updates: Effective October 6

In order to make this as smooth of a Q4 as possible, we’ve now made the following changes to how we process orders & stock errors:

Beginning next Wednesday, October 6:

You can set up your account to automatically process resolved stock errors! This means if your customer orders an item that’s out of stock, we can now process the order for you when additional stock arrives! If you already have Automatic Processing turned on, this change will occur in your store automatically. If you currently have Automatic Processing turned off, you will need to manually adjust your settings to trigger automatic processing of resolved stock errors. Please be sure to remove any orders from your error queue that you would not like processed

 

The following changes have already occurred:

Orders will not be processed until stock for that order is in the building & scanned into our inventory — even if stock is expected to be delivered that day. You will likely notice more orders in your error queue due to this change. However, beginning next week if you turn on “Automatically Process Resolved Stock Errors,” these orders will be processed for you automatically once additional stock arrives.

Out of stock orders in your error queue will now show more detailed statuses.
“Stock on the Way” means the stock is in transit to our facility & we will have the ability to fulfill your order within the next few days.
“Temporarily Out of Stock” means this item is out of stock with our distributors at the moment. As soon as we’re able to secure stock from our distributors, the status will change to “Stock on the Way”

“Discontinued” means this item has been discontinued either by the manufacturer or by CustomCat.

Thank you all for your continued feedback & helping us grow to become a stronger partner for you all.

Holiday Shipping Rates: Effective October 2021

As previously announced, our shipping partners’ holiday season shipping rate increases are scheduled to take effect during the month of October. This will affect CustomCat’s shipping prices for all economy & UPS Ground shipments as follows:

October 3, 2021 – January 15, 2022:

$0.30 for all Economy Shipments

$6.00 for UPS Ground shipments of 36”x36” & 32”x48” canvas

October 31, 2021 – January 15, 2022:

$2.95 for all UPS Ground Shipments

Please see attached shipping charts for updated rates.

Weekly Production Stats (September 21 – September 27) 

(Averages from September 21 – September 27):

Avg. fulfillment time for all orders: 2.6 Business Days

Product Notes:

  • DTG – Average: 3.9 business days
  • Canvas – Average: 0.5 business days
  • Posters – Average: 0.6 business days
  • Blankets – Average 1.3 business days
  • Face Masks – Average: 1.3 business days
  • Embroidery – Average: 5.6 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 1.1  business days


September 17 – September 23

Holiday Shipping Rates: Effective October 2021

Our shipping partners’ holiday season shipping rate increases are scheduled to take effect during the month of October. This will affect CustomCat’s shipping prices for all economy & UPS Ground shipments as follows:

October 3, 2021 – January 15, 2022:
$0.30 for all Economy Shipments
$6.00 for UPS Ground shipments of 36”x36” & 32”x48” canvas

October 31, 2021 – January 15, 2022:
$2.95 for all UPS Ground Shipments

Please see attached shipping charts for updated rates.

Weekly Production Stats (September 14 – September 20) 

(Averages from September 14 – September 20):

Avg. fulfillment time for all orders: 3.0 Business Days

Product Notes:

  • DTG – Average: 4.8 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.7 business days
  • Blankets – Average 0.7 business days
  • Face Masks – Average: 1.7 business days
  • Embroidery – Average: 5.3 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.0  business days


September 11 – September 16

Product Pricing Update: Effective Today

As previously announced: As a result of changes in raw material costs, annual price changes from our suppliers, & rate changes from our shipping partners, the cost of some products has changed effective today, September 16. Please review the linked spreadsheet for up-to-date pricing & shipping rates for all products.

We recommend you make any necessary adjustments to your listings if you have not already.

CustomCat strives to remain the best partner to you we can be — we are dedicated to offering the lowest possible prices while ensuring your customers receive the highest quality products.

We appreciate your continued partnership & look forward to another exciting Q4!

Back in Stock: Sublimated Wall Flag

Additional stock of our 3’x5′ Sublimated Wall Flag has arrived — SUBWF is currently in-stock & available.

Additional inventory is expected to be intermittently available within our distribution network over the next several months.

Please note that this product will receive regular stock replenishment, but may be temporarily out of stock intermittently throughout the remainder of the year.

Weekly Production Stats (September 7 – September 13) 

(Averages from September 7 – September 13):

Avg. fulfillment time for all orders: 3.0 Business Days

Product Notes:

  • DTG – Average: 4.6 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average 1.1 business days
  • Face Masks – Average: 1.3 business days
  • Embroidery – Average: 5.1 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.1  business days

 


September 4 – September 10

Product Pricing Update: September 16

As a result of changes in raw material costs, annual price changes from our suppliers, & rate changes from our shipping partners, the cost of some products will be changing effective Thursday, September 16. Please review the linked spreadsheet for up-to-date pricing & shipping rates for all products.

We recommend you make any necessary adjustments to your listings prior to September 16.

CustomCat strives to remain the best partner to you we can be — we are dedicated to offering the lowest possible prices while ensuring your customers receive the highest quality products.

We appreciate your continued partnership & look forward to another exciting Q4!

***UPDATE***
The following items were not originally included in the distributed spreadsheet, though it has now been updated to include them. Prices have been adjusted as follows:
B400 Canvas Tote Bag – Increase by $.33
DT630 District Mesh Back Cap – No change
K420 Port Authority Cotton Pique Polo – No change
NL3310 Next Level Boys’ Cotton T-Shirt – Decrease by $.41

Domestic Economy Shipping Data

Below, you’ll find average transit data for your economy shipments shipped during August 2021 with our primary shipping partner, OSM Worldwide.

During the period between August 1 & August 31, OSM delivered your shipments in an average of 2.74 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same day delivery. 

 

Out of Stock Product: Sublimated Wall Flag

Supply chain delays have resulted in temporary out of stock status of our 3’x5′ Sublimated Wall Flags.

Additional inventory is expected to be intermittently available within our distribution network over the next several months. We will continue to update you when this product becomes available again.

 

Weekly Production Stats: August 31 – September 6

(Averages from August 31 – September 6):

Avg. fulfillment time for all orders: 3.1 Business Days

Product Notes:

  • DTG – Average: 4.1 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average 2.0 business days
  • Face Masks – Average: 3.5 business days
  • Embroidery – Average: 4.9 business days
  • Mugs – Average: 0.9 business days
  • Pillows – Average: 1.2  business days

 


August 28 – September 3

Holiday Closure: Monday, September 6

The CustomCat offices & production facility will be closed on Monday, September 6 in observance of Labor Day. Additionally, you will not see movement or delivery of packages on this day due to the national holiday.

Normal business hours will resume on Tuesday, September 7.

 

Weekly Production Stats (August 24 – August 30) 

(Averages from August 24 – August 30):

Avg. fulfillment time for all orders: 2.9 Business Days

Product Notes:

  • DTG – Average: 4.1 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average 0.9 business days
  • Face Masks – Average: 1.8 business days
  • Embroidery – Average: 4.3 business days
  • Mugs – Average: 0.7 business days
  • Pillows – Average: 1.1  business days


August 21 – August 27

Reminder: Discontinued Products – September 1

As originally announced on June 24, a number of products will be discontinued on September 1, 2021.

These products are no longer available for merchants to add to their stores for new product listings. We will continue to fulfill orders for active listings as stock allows until September 1.

**Please note: the following products were previously scheduled for discontinuation, but have been added back to the CustomCat catalog by popular request:

  • B400 Canvas Tote Bag
  • DT630 District Mesh Back Cap
  • K420 Port Authority Cotton Pique Polo
  • NL3310 Next Level Boys’ Cotton T-Shirt
  • PST91 Sport-Tek Warm-Up Track Pants
  • YPST91 Sport-Tek Youth Warm-Up Track Pants

 

Weekly Production Stats: August 17 – August 23

Averages from August 17 – August 23

Average fulfillment time for all orders: 2.6 Business Days

Product Notes:

  • DTG – Average: 3.1 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 1.1 business days
  • Face Masks – Average: 1.9 business days
  • Embroidery – Average: 3.9 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.1 business days

 

75.492% of orders from August 22 have shipped (as of Thursday, August 26)

 


August 14 – August 20

White Label World Expo: September 1 & 2

CustomCat will be attending the White Label World Expo in Las Vegas on September 1st & 2nd.

Tickets are free – come meet the CustomCat team at booth #4044!

Don’t worry if you can’t make it to Las Vegas – we will also be at the White Label World Expo in NYC on September 30th & October 1st!

Click here to reserve tickets for the Las Vegas Expo or here to reserve tickets to the NYC Expo.

 

Weekly Production Stats: August 10 – August 16

(Averages from August 10 – August 16):

Avg. fulfillment time for all orders: 1.9 Business Days

Product Notes:

  • DTG – Average: 2.9 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 1.0 business days
  • Blankets – Average 1.1 business days
  • Face Masks – Average: 1.9 business days
  • Embroidery – Average: 2.4 business days
  • Mugs – Average:  0.7 business days
  • Pillows – Average: 1.0  business days
91.919% of orders from August 16 have shipped (as of Thursday morning, August 19)

 


August 7 – August 13

Top Selling Products: July 2021

Looking to add some new products to your store, but not sure how they’ll perform? Expand your collection with some tried-&-true products!

Below, you’ll find a list of the top selling products from the CustomCat catalog for the month of July.

 

Weekly Production Stats (August 3 – August 9) 

(Averages from August 3 – August 9):

Avg. fulfillment time for all orders: 1.8 Business Days

Product Notes:

  • DTG – Average: 2.5 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 1.1 business days
  • Blankets – Average 0.9 business days
  • Face Masks – Average: 1.3 business days
  • Embroidery – Average: 2.3 business days
  • Mugs – Average:  0.7 business days
  • Pillows – Average: 1.0  business days
89.215% of orders from August 9 have shipped (as of Thursday morning, August 12)

 


July 30 – August 6

AOTEE: All Sizes Now Available!

Additional stock of our AOTEE All-Over T-Shirt has arrived! All sizes of AOTEE (Small – 3XL) have been reactivated & are available for order fulfillment.

You can now process any orders for this product from your Error or Pending Queues.

We thank you again for your patience while some sizes of this product have been unavailable!

Weekly Production Stats (July 27 – August 2) 

(Averages from July 27 – August 2):

Avg. fulfillment time for all orders: 1.6 Business Days

Product Notes:

  • DTG – Average: 2.3 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 1.1 business days
  • Blankets – Average 0.9 business days
  • Face Masks – Average: 2.1 business days
  • Embroidery – Average: 1.7 business days
  • Mugs – Average:  0.7 business days
  • Pillows – Average: 1.0  business days
90.900% of orders from August 2 have shipped (as of Thursday morning, August 5)


July 23 – July 29

Back In Stock: VPS Cozy Plush Fleece Blankets

Additional stock of our VPS Cozy Plush Fleece Blanket has arrived! The VPS blanket has been reactivated & is available for order fulfillment.

You can now process any orders for this product from your Error or Pending Queues.

We thank you again for your patience while this product has been unavailable!

 

The NL3600 is Back!

Bespoke brand garments have been fully separated from Next Level brand stock.

All orders for Z61 are now mapped to NL3600 in all sizes & colors. No updates need to be made to any existing listings — this change happened automatically.

To avoid confusion, the style number for this product has reverted to NL3600 in the CustomCat app. Z61 will no longer be an active product code in the catalog.

Bespoke tees are still available in limited colors/sizes at the discounted rate of $7 while supplies last. These garments  are a great option to substitute for other premium styles or for running limited campaigns.

 

Reminder: Discontinued Products

As originally announced on June 24, a number of products will be discontinued on September 1, 2021.

These products are no longer available for merchants to add to their stores for new product listings. Beginning Sunday, August 1, no additional stock will be added for the products that are being discontinued. However, we will continue to fulfill orders for active listings as stock allows until September 1.

Read More for a list of affected products & important dates to remember.

 

Weekly Production Stats (July 20 – July 26) 

(Averages from July 20 – July 26):

Avg. fulfillment time for all orders: 1.7 Business Days

Product Notes:

  • DTG – Average: 2.0 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 1.3 business days
  • Blankets – Average 0.9 business days
  • Face Masks – Average: 1.5 business days
  • Embroidery – Average: 2.2 business days
  • Mugs – Average:  0.9 business days
  • Pillows – Average: 1.1  business days
90.198% of orders from July 26 have shipped (as of Thursday morning, July 29)

 


July 10  – July 22

New App Updates: Order Management

We are incredibly excited to announce a host of app updates are now LIVE in the CustomCat app!

The focus of these updates is to increase your control over your orders & to make the order management process more intuitive, requiring reduced interaction with support staff to operate your stores efficiently.

We’ve got new tutorial videos available for Order Management (https://youtu.be/nvuGUwCZTVM) & Contacting Support (https://youtu.be/14gM36iQ2iM) to guide you through the updated processes, but our team is here to help if you have any questions along the way!

You can find a change-log outlining the updates below. We can’t wait to hear your feedback!

  • Direct Access to Order list from Left Navigation Menu
  • Change stores quickly from order list via dropdown store selection menu
  • Access to Pending Order Queue, Error Queue, & Processed Order List on one page
  • Edit Design from Error Queue or Pending Order Queue
  • Swap to a different catalog product for orders in Error Queue or Pending Order Queue
  • Only “In Stock” garments listed when making changes to products in Error & Pending Queues
  • Improved search function in Orders view: search by Order ID, Customer Email, Full Name of Customer, Last Name of Customer, or First Name of Customer
  • View order details (including mockups) from Error Queue, Pending Orders Queue, & Processed Orders List
  • Increased specificity of Order & Line Item statuses for processed orders
  • New Item Statuses to improve visibility throughout the production process
  • Users can edit shipping address for processed orders without contacting support
  • Cancel & initiate partial refund of a processed order In Production
  • Upload multiple photos within support module
  • Download CustomCat branded invoices for individual orders
  • Check-boxes for issue reporting in support module to increase efficiency for sellers
  • Ability to view mockup & submit issues with multiple products in support module
  • Export to CSV now includes Manual Orders
  • Bug Fixes relating to CSV Exportof Order List, viewing manual orders >30 days old, sorting orders, & filtering orders.

Weekly Production Stats (June 13 – July 19) 

Averages from July 13 – July 19

Average fulfillment time for all orders: 1.6 Business Days

Product Notes:

  • DTG – Average: 2.4 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: .8  business days
  • Blankets – Average: 1.4 business days
  • Face Masks – Average: 1.7 business days
  • Embroidery – Average: 2.5 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.1 business days

 


July 3  – July 9

Restock Estimate: 15oz. Color Changing Mugs

Additional stock of our 15oz Color Changing Mug is expected to arrive by Monday, July 12.

As soon as stock arrives, this product will be reactivated & become immediately available for order fulfillment. Barring any delay, reactivation is likely to occur over the weekend.

When this product becomes available, you can begin to process any orders for this product from your Error or Order Queues.

We thank you again for your patience while this product has been unavailable!

 

Domestic Economy Shipping Data

Below, you’ll find average transit data for your economy shipments shipped during Q2 of 2021 with our primary shipping partner, OSM Worldwide.

During the period between April 1 & June 30, OSM delivered your shipments in an average of 3.01 days!

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same day delivery. 

 

Reminder: Discontinued Products

As originally announced on June 24, a number of products will be discontinued on September 1, 2021.

These products are no longer available for merchants to add to their stores for new product listings, but we will continue to fulfill orders for active listings as stock allows until September 1.

Read More for a list of affected products & important dates to remember.

 

Weekly Production Stats (June 29 – July 5) 

(Averages from June 29 – July 5):

Avg. fulfillment time for all orders: 1.6 Business Days

Product Notes:

  • DTG – Average: 1.8 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 1.0 business days
  • Blankets – Average 1.1 business days
  • Face Masks – Average: 1.7 business days
  • Embroidery – Average: 1.7 business days
  • Mugs – Average:  0.6 business days
  • Pillows – Average: 1.1  business days
87.949% of orders from July 5 have shipped (as of Thursday morning, July 8)

 


June 26 – July 2

Holiday Closure

The CustomCat offices & Production facility will be closed on Sunday, July 4 & Monday, July 5 in observance of American Independence Day. During this time, you will also see no movement of your packages within the US due to holiday closures.

Normal production & office hours will resume on Tuesday, July 6.

 

Weekly Production Stats (June 22 – June 28) 

(Averages from June 22 – June 28):

Avg. fulfillment time for all orders: 1.5 Business Days

Product Notes:

  • DTG – Average: 2.1 business days
  • Canvas – Average: 0.4 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average 1.2 business days
  • Face Masks – Average: 2.3 business days
  • Embroidery – Average: 1.8 business days
  • Mugs – Average:  0.8 business days
  • Pillows – Average: 1.0  business days
97.554% of orders from June 28 have shipped (as of Friday morning, July 2)

 


June 19 – June 25

Discontinued Products:

In order to maximize catalog quality & stock consistency, a number of products will be discontinued on September 1, 2021.

Don’t worry –these products have demonstrated limited popularity or stock availability over the past several years.

Read More for affected products & important dates to remember.

Weekly Production Stats (June 15 – June 21) 

(Averages from June 15 – June 21):

Avg. fulfillment time for all orders: 2.1 Business Days

Product Notes:

  • DTG – Average: 2.6 business days
  • Canvas – Average: 0.5 business days
  • Posters – Average: 1.0 business days
  • Blankets – Average 1.1 business days
  • Face Masks – Average: 2.3 business days
  • Embroidery – Average: 1.7 business days
  • Mugs – Average:  0.9 business days
  • Pillows – Average: 1.0  business days
71.290% of orders from June 21 have shipped (as of Thursday morning, June 24)


June 11 – June 18

New CustomCat App Tutorials!

We’ve released 14 new tutorial videos to help our partners set up their ecommerce stores & optimize their use of the CustomCat app.

You can find them all on our website or our YouTube channel.

Subjects range from topics like Getting to Know Your Design Library to Grouping Products into One Listing, & much much more!

More tutorial videos are in the works, so check back frequently!

 

Weekly Production Stats (June 8 – June 14) 

(Averages from June 8 – June 14):

Avg. fulfillment time for all orders: 1.9 Business Days

Product Notes:

  • DTG – Average: 3.5 business days
  • Canvas – Average: 0.5 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average 0.9 business days
  • Face Masks – Average: 1.4 business days
  • Embroidery – Average: 2.4 business days
  • Mugs – Average:  0.6 business days
  • Pillows – Average: 1.1  business days
66.667% of orders from June 14 have shipped (as of Thursday morning, June 17)

 


June 4 – June 10

Summer Product Promotion: Flip Flops!

We’ve lowered the price of our soft & sturdy Sublimated Flip Flops for a limited time. Until the end of July, we’re offering our 72033 Adult Flip Flops for 25% OFF standard catalog prices!

72033 Adult Flip Flops: $9.00 (Reduced from $12.50)

Be sure to check out our newly updated Flip Flop Selling Guide & download our Flip Flop Art Template to create artwork that will utilize the entire design area.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

We’re only offering this promotion until the end of July — the perfect product to help maximize your summer sales.

Happy selling!

15oz Color Changing Mugs – Out of Stock

Supply chain delays have resulted in temporary out of stock status of our 15oz Color Changing Mugs, as announced in previous updates.

Additional inventory is expected to arrive in mid-July. No other mug sizes or styles are currently affected — 15oz Color Changing Mugs only.

Weekly Production Stats (June 1 – June 7):

Averages from June 1 – June 7
Avg. fulfillment time for all orders: 1.7 business days;

Product Notes:

  • DTG – Average: 2.2 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 1.0 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 1.4 business days
  • Embroidery – Average: 2.5 business days
  • Mugs – Average: 1.3 business days
  • Pillows – Average: 1.2 business days
71.543% of orders from June 7 have shipped (as of Thursday morning, June 10)

 


May 28 – June 3

11oz & 15oz Black Mugs

We’re expecting a minor & temporary increase in production time for BM11OZ 11oz Black Mugs & BM15OZ 15oz Black Mugs this weekend. No other mugs will be affected.

Any delayed orders will be produced on a priority status early next week

 

S6BATL Towel 32″x64″ – Low Stock

Due to a global supply chain interruption, we expect remaining stock of the S6BATL Towel 32″x64″ to be depleted in the coming weeks.

Additional inventory is expected to arrive in September, along with additional stock of the S6BETL Towel 32″x74″.

 

31082F Ladies’ Fleece Joggers Discontinued

31082F Ladies’ Fleece Joggers have recently been discontinued by their manufacturer.

We currently have limited available stock. When existing stock is depleted, it will not be replenished.

If an order for a particular variant enters your error queue in the coming weeks, please remove that variant from your store as no additional stock will be made available.

 

Weekly Production Stats (May 25 – May 31) 

(Averages from May 25 – May 31):

Avg. fulfillment time for all orders: 1.4 Business Days

Product Notes:

  • DTG – Average: 1.6 business days
  • Canvas – Average: 0.4 business days
  • Posters – Average: 0.5 business days
  • Blankets – Average: 1.0 business days
  • Face Masks – Average: 1.3 business days
  • Embroidery – Average: 1.9 business days
  • Mugs – Average:  0.9 business days
  • Pillows – Average: 1.1  business days

 

89.910% of orders from May 31 have shipped (as of Thursday morning, June 3)

 


May 21 – May 27

Closed: Monday, May 31

The CustomCat offices & production facility will be closed on Monday, May 31 in observance of Memorial Day. Additionally, you will not see movement or delivery of packages on this day due to the national holiday.

Normal business hours will resume on Tuesday, June 1.

We will be taking this time to remember & honor the incredibly brave men & women who have sacrificed themselves in service of our country.

 

VPS Cozy Plush Fleece 30×40 – Out of Stock

Due to an unanticipated supply chain interruption, VPS Cozy Plush Fleece Blankets (size 30″x40″) are temporarily out of stock.

Additional inventory is expected to arrive in early July.

No other blanket sizes or styles are affected.

 

982 Men’s V-Neck T-Shirt Discontinued

The 982 Men’s V-Neck T-Shirt has recently been discontinued by its manufacturer.

We currently have available stock in all variants we offer. However, when existing stock is depleted, it will not be replenished.

There is no need to immediately remove this product from your stores at this time. However, if an order for a particular variant enters your error queue in the coming weeks, please remove that variant from your store as no additional stock will be made available.

 

Weekly Production Stats (May 18 – May 24) 

(Averages from May 18 – May 24):

Avg. fulfillment time for all orders: 1.4 Business Days

Product Notes:

  • DTG – Average: 2.0 business days
  • Canvas – Average: 1.1 business days
  • Posters – Average: 0.7 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 1.3 business days
  • Embroidery – Average: 1.8 business days
  • Mugs – Average:  0.8 business days
  • Pillows – Average: 1.1  business days
95.161% of orders from May 24 have shipped (as of Thursday morning, May 27)

 


May 14 – May 20

Weekly Production Stats (May 11 – May 17) 

(Averages from May 11 – May 17):

Avg. fulfillment time for all orders: 1.3 Business Days

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 4.0 business days
  • Posters – Average: 3.4 business days
  • Blankets – Average: 1.3 business days
  • Face Masks – Average: 1.1 business days
  • Embroidery – Average: 2.2 business days
  • Mugs – Average:  1.2 business days
  • Pillows – Average: 1.1 business days
92.771% of orders from May 17 have shipped (as of Thursday morning, May 20)

 


May 7 – May 15

11oz Black Mugs

We’re expecting a minor & temporary increase in production time for BM11OZ 11oz Black Mugs this weekend. No other mugs will be affected.

Any delayed orders will be produced on a priority status early next week.

 

Weekly Production Stats (May 4 – May 10):

Averages from May 4 – May 10
Avg. fulfillment time for all orders: 1.3 business days;

Product Notes:

  • DTG – Average: 1.3 business days
  • Canvas – Average: 5.3 business days
  • Posters – Average: 5.6 business days
  • Blankets – Average: 2.3 business days
  • Face Masks – Average: 1.8 business days
  • Embroidery – Average: 1.6 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.1 business days
93.350% of orders from May 10 have shipped (as of Thursday morning, May 13)

 


April 30 – May 6

Weekly Production Stats (April 27 – May 3):

Averages from April 27 – May 3
Avg. fulfillment time for all orders: 1.6 business days;

Product Notes:

  • DTG – Average: 1.8 business days
  • Canvas – Average: 4.3 business days
  • Posters – Average: 5.1 business days
  • Blankets – Average: 2.1 business days
  • Face Masks – Average: 2.1 business days
  • Embroidery – Average: 2.2 business days
  • Mugs – Average: 1.1 business days
  • Pillows – Average: 1.5 business days
82.849% of orders from May 3 have shipped (as of Thursday morning, May 6)

 


April 23 – April 29

May Product Promotion

We’re lowering the price of our incredibly soft sublimated All Over Print Tank Tops for a limited time. Beginning Saturday, May 1, we’re offering our AOTANK All Over Print Tank Top for 25% OFF current catalog prices!

AOTANK All Over Print Tank Top: $9.00 (Reduced from $12)

To get a head start on this promotion, download our AOTANK Art Template & start creating your artwork before the sale begins.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

We’re only offering this promotion for the month of May — the perfect time to get a jump on warm-weather apparel sales.

Happy selling!

 

Weekly Production Stats (April 20 – April 26):

Averages from April 20 – April 26
Avg. fulfillment time for all orders: 1.9 business days;

Product Notes:

  • DTG – Average: 2.1 business days
  • Canvas – Average: 2.3 business days
  • Posters – Average: 2.8 business days
  • Blankets – Average: 1.7 business days
  • Face Masks – Average: 1.8 business days
  • Embroidery – Average: 2.0 business days
  • Mugs – Average: 1.7 business days
  • Pillows – Average: 1.5 business days
85.538% of orders from March April 26 have shipped (as of Thursday morning, April 29)

 


April 16 – April 22

G270 Temporarily Unavailable

Due to continued stock availability issues, the G270 will be temporarily unavailable for new product listings.

Please note that this product has not been discontinued & will be made available again when stock availability stabilizes across our network of distributors.

 

Low Stock Alert: 15oz Color Changing Mugs

With low stock remaining, 15oz Color Changing Mugs are also experiencing a temporary interruption in stock availability. When existing stock is depleted, this product will be temporarily unavailable.

Please pause any active ad campaigns for this product. We will notify all sellers when additional stock of the 15oz color changing mug arrives (expected in approximately one month).

Please note, no other mugs are currently affected.

 

Weekly Production Stats (April 13 – April 19) 

(Averages from April 13 – April 19):

Avg. fulfillment time for all orders: 1.3 Business Days

Product Notes:

  • DTG – Average: 2.1 business days
  • Canvas – Average: 1.1 business days
  • Posters – Average: 1.4 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 1.4 business days
  • Embroidery – Average: 1.9 business days
  • Mugs – Average: 0.9 business days
  • Pillows – Average: 1.0 business days
89.423% of orders from March April 19 have shipped (as of Thursday morning, April 21)

 


April 9 – April 15

Mother’s Day is Just Around the Corner!

With Mother’s Day only 23 days away, it’s time to start kicking those holiday campaigns into full gear.

Check out our Mother’s Day Gift Guide for suggestions on products to add to your stores, Mother’s Day trends, & tips for spreading the word about your Mother’s Day promotions.

As the holiday gets closer, we recommend watching CustomCat’s production averages for your product types closely to determine the best time to stop advertising your Mother’s Day products. Though Economy transit time averages 4-6 business days, these transit times are not guaranteed & may increase nearer the holiday.

Weekly Production Stats (April 6 – April 12):

Averages from April 6 – April 12
Avg. fulfillment time for all orders: 1.4 business days;

Product Notes:

  • DTG – Average: 2.0 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.6 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 1.5 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.0 business days
90.944% of orders from March April 12 have shipped (as of Thursday morning, April 15)

 


April 2 – April 8

Custom Throw Pillows are Here!

You can now design, upload, or place sample orders for any of our 3 sizes of custom Throw Pillows!

These pillows are an all-over print, cut & sew product, which means your custom products are made to order from start to finish! They’re made from ultra-soft polyester twill, making them soft enough for comfort but sturdy enough for your vibrant designs to last for years to come. Just in time for Mother’s Day!

Check out our Pillow Selling Guide for:

  • Product Base Cost & Shipping Prices
  • Art Template Downloads
  • PSD Mockup Downloads
  • Design Positioning Info
  • Marketing Tips

Happy Selling!

 

Attention Legacy App Users

On Monday, April 12, the button that allows users to switch from the current to the Legacy version of the CustomCat app will be removed. Direct access to the Legacy App will still be available at app1.mylocker.net

In order to continue releasing exciting feature & UX updates to the CustomCat app interface, the Legacy App will be decommissioned on June 1, 2021. In the time between now & then, we encourage sellers to learn to utilize the current app interface.

Please report any issues you encounter that lead you to use the Legacy App via this form.

If you are using the Legacy App, your feedback is vital in helping us optimize the current app interface for all users.

 

April Product Promotion: FLM & FLL Arctic Fleece Blankets

You’ve got 3 weeks left to take advantage of our exciting April Product Promotion: 30% OFF FLL & FLM Arctic Fleece Blankets!

FLM 50″x60″ Arctic Fleece Blankets: $15.00 (Reduced from $22)
FLL 60″x80″ Arctic Fleece Blankets: $20.00
 (Reduced from $31)

We’re only offering this promotion for the month of April — perfect timing to maximize your Mother’s Day sales.

 

Weekly Production Stats (March 30 – April 5):

Averages from March 30 – April 5
Avg. fulfillment time for all orders: 1.3 business days;

Product Notes:

  • DTG – Average: 1.5 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 1.2 business days
  • Blankets – Average: 0.6 business days
  • Face Masks – Average: 1.1 business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 1.0 business days

 

 

92.293% of orders from March April 5 have shipped (as of Thursday morning, April 8)

 


March 26 – April 1

April Product Promotion: FLM & FLL Arctic Fleece Blankets

We’ve lowered the price of our soft & cozy Arctic Fleece Blankets for a limited time. We’re now offering our FLM & FLL blankets for 30% OFF their catalog prices!

FLM 50″x60″ Arctic Fleece Blankets: $15.00 (Reduced from $22)
FLL 60″x80″ Arctic Fleece Blankets: $20.00
(Reduced from $31)

Remember to download our Blanket Art Templates to create some beautiful new Spring & Mother’s Day themed designs.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

We’re only offering this promotion for the month of April — perfect timing to maximize your Mother’s Day sales. Happy selling!


New Product Coming Next Week

We’re very excited to announce that we will be releasing a brand new product to our catalog next week.

Introducing… CUSTOM THROW PILLOWS!

  • Vibrantly printed from edge to edge on both sides via sublimation
  • Ultra soft 100% Polyester Twill cover & polyester pillow insert
  • All product components sourced in USA
  • Printed & sewn to order
  • Available in 3 sizes: 14”x14”, 16”x16”, & 18”x18”

Along with this exciting new product, you can expect a detailed Pillow Selling Guide, Product Video, Marketing Materials, & PSD Mockups for download.

Stay tuned for Pillow Art Templates & pricing information

 

Weekly Production Stats (March 23 – 29):

Averages from March 23 – March 29
Avg. fulfillment time for all orders: 1.2 business days;

Product Notes:

  • DTG – Average: 1.5 business days
  • Canvas – Average: 1.7 business days
  • Posters – Average: 2.0 business days
  • Blankets – Average: 0.6 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 0.9 business days
94.584% of orders from March 29 have shipped (as of Thursday morning, April 1)

 


March 19 – March 25

April Product Promotion: FLM & FLL Arctic Fleece Blankets

We’re lowering the price on our soft & cozy Arctic Fleece Blankets for a limited time. Beginning Thursday, April 1, we’re offering our FLM & FLL blankets for 30% OFF their current catalog prices!

FLM 50″x60″ Arctic Fleece Blankets: $15.00 (Reduced from $22)
FLL 60″x80″ Arctic Fleece Blankets: $20.00
(Reduced from $31)

To get a head start on this promotion, download our Blanket Art Templates to create some beautiful new Spring & Mother’s Day themed designs.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

We’re only offering this promotion for the month of April — perfect timing to maximize your Mother’s Day sales. Happy selling!

Click the image above to visit our Blanket Selling Guide.

 

Recently Discontinued Products: NL6021 & 882L

We’ve received word that the NL6021 Unisex Triblend LS Hooded T-Shirt & 882L Ladies’ 100% Ringspun Cotton Tank Top have been discontinued by their manufacturers.

We have limited stock available in these garments. When existing stock is depleted, it will not be replenished. Please remove any variants not listed below from your store. The variants listed below will be discontinued when remaining stock has been depleted.

NL6021 Variants Currently In Stock:

  • Heather White: Sizes XS, S, & 2XL
  • Indigo: Sizes XS & M
  • Premium Heather: Size XS
  • Vintage Black: Sizes XS & M
  • Vintage Navy: Size XS
  • Vintage Red: Sizes XS, S, M, & L
  • Vintage Royal: Sizes XS & S

882L Variants Currently In Stock:

  • Heather Grey: S, XL
  • Hot Pink: S, XL, 2XL
  • Independence Red: S. M, L, XL, 2XL
  • Navy: S, M, 2XL
  • White: XL, 2XL

If you’re looking for similar products, you may be interested in the garments listed below.
Alternative to NL6021: 987 LS T-Shirt Hoodie
Alternative to 882L: 6488 Ladies’ Relaxed Jersey Tank

 

Weekly Production Stats (March 16 – 22):

Averages from March 16 – March 22
Avg. fulfillment time for all orders: 1.2 business days;

Product Notes:

  • DTG – Average: 1.4 business days
  • Canvas – Average: 1.5 business days
  • Posters – Average: 1.4 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 1.0 business days
  • Embroidery – Average: 1.6 business days
  • Mugs – Average: 1.0 business days
91.804% of orders from March 22 have shipped (as of Thursday morning, March 25)

 


March 12 – March 18

Weekly Production Stats (March 9 – March 15) 

(Averages from March 9 – March 15):

Avg. fulfillment time for all orders: 1.2 Business Days

Product Notes:

  • DTG – Average: 1.0 business days
  • Canvas – Average: 3.0 business days
  • Posters – Average: 3.0 business days
  • Blankets – Average: 0.6 business days
  • Face Masks – Average: 0.9 business days
  • Embroidery – Average: 1.5 business days
  • Mugs – Average: 1.0 business days
94.297% of orders from March 15 have shipped (as of Thursday morning, March 18)

 


March 5 – March 11

Poster & Canvas Shipping Rate Change: Effective March 12

Due to continued rate increases from shipping providers, the CustomCat rates for Ground & economy shipping for posters & some canvas sizes will soon increase.

These changes will take effect on Friday, March 12, 2021.

Please note that the highlighted fields below are the only shipping categories that are scheduled to change at this time. The chart is reflective of the new rates.

If these changes affect your store, please make any necessary updates before the new rates take effect March 12, 2021.

 

 

 

Domestic Economy Shipping Data

Below, you will find average transit data for our primary economy shipping partner, OSM Worldwide. Over the last two weeks, OSM has delivered your economy shipments in an average of 3.21 days.

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same day delivery.

 

Weekly Production Stats (March 2 – 8):

Averages from March 2 – March 8
Avg. fulfillment time for all orders: 1.1 business days;

Product Notes:

  • DTG – Average: 1.2 business days
  • Canvas – Average: 2.4 business days
  • Posters – Average: 2.3 business days
  • Blankets – Average: 0.7 business days
  • Face Masks – Average: 1.0 business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.7 business days
95.035% of orders from March 8 have shipped (as of Thursday morning, March 11)

 


February 26 – March 4

New Design Resource:

We’re very pleased to announce a new & improved Design Guideline & Best Practices document for our sellers.

This updated document includes a lot of very valuable information, such as recommended design colors, design size, as well as decoration-method-specific considerations & recommendations.

We’ve created a comprehensive document, but we’ve also broken it out into 3 documents that address each decoration method separately. All 4 documents are available on the website for download now.

Please note that none of the previous recommendations have changed. However, you will find more detailed recommendations in this updated document.

 

Re-Activated Products

We’re very excited to announce that the following recently discontinued products have been added back to the CustomCat catalog:

  • 3804 Ladies’ Curvy T-Shirt
  • 3807 Ladies’ Curvy V–Neck Tee
  • 5180 Beefy Tee
  • DM106L Women’s Perfect Scoop Neck Tee
  • DM138L Women’s Perfect Tri Racerback Tank
  • LST254 Ladies’ Pullover Hoodie
  • ST254 Pullover Hoodie
  • TST254 Tall Pullover Hoodie

Thank you for your patience as we completed our extensive testing on these products. If any of these products are in your error queue, you can now process them. If you have deactivated listings for these products in your stores, you can now reactivate them!

 

Discontinued: DM466 Cosmic Twist Tank

The DM466 Ladies Cosmic Twist Back Tank has recently been discontinued by its manufacturer.

We currently have available stock in all variants we offer. However, when existing stock is depleted, it will not be replenished.

There is no need to immediately remove this product from your stores at this time. However, if an order for a particular variant enters your error queue in the coming weeks, please remove that variant from your store as no additional stock will be made available.

 

Weekly Production Stats (Feb. 23 – March 1):

Averages from Feb. 23 – March 1
Avg. fulfillment time for all orders: 0.9 business days;

Product Notes:

  • DTG – Average: 1.0 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 0.9 business days
  • Embroidery – Average: 1.2 business days
  • Mugs – Average: 0.6 business days
90.646% of orders from March 1 have shipped (as of Thursday morning, March 4)

 


February 19 – February 25

Upcoming Shipping Rate Change

Effective March 1

Due to continued rate increases from shipping providers, the CustomCat rates for Ground, Economy Heavyweight Drinkware, & International shipping will soon increase. Additionally, we are no longer able to offer specialized rates for shipping to Canada.

These changes will take effect next Monday, March 1, 2021.

Please note that the highlighted fields below are the only shipping categories that are scheduled to change at this time. The chart is reflective of the new rates.

If these changes affect your store, please make any necessary updates before the new rates take effect March 1, 2021.

 

Top Products: January 25 – February 25

Below, you’ll find the 10 top selling products in our catalog from January 25 to February 25, 2021.

There’s no time like the present to add these products to your store!

Weekly Production Stats (Feb 16 – Feb 22) 

(Averages from Feb 16 – Feb 22):

Avg. fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DTG – Average: 1.2 business days
  • Canvas – Average: 1.3 business days
  • Posters – Average: 1.2 business days
  • Blankets – Average: 0.7 business days
  • Face Masks – Average: 1.0 business days
  • Embroidery – Average: 1.5 business days
  • Mugs – Average: 0.8 business days
98.81% of orders from February 22 have shipped (as of Thursday, February 25)

 


February 12 – February 18

Discontinued Product Update

The CustomCat production team has been hard at work testing new processes to print recently discontinued polyester garments. We’ve completed our initial round of testing on each of the available variants for all of the previously announced polyester products The following products are likely to return to our catalog soon, pending additional testing procedures to verify print consistency across all variants.

5180 Beefy T-Shirt
LST254 Ladies’ Pullover Hooded Sweatshirt
B8800 Flowy Racerback Tank
DM106L Women’s Perfect Scoop Neck Tee
DM138L Women’s Perfect Tri Racerback Tank
3807 Ladies’ Curvy V-Neck T-Shirt
3804 Ladies’ Curvy T-Shirt
ST254 Pullover Hoodie

Stay tuned for additional announcements about the status of these products.

Discontinued garments not listed above are unlikely to return to our catalog in the immediate future due to the high polyester content & associated challenges with maintaining high DTG print quality on this fabric. If you haven’t already, please remove the following items from your ecommerce store.

1517 Adult Cutter Jersey
1790 Ladies’ Wicking T-Shirt
222538 Men’s Typhoon T-Shirt
229546 Colorblock Hoodie
229646 Holloway Youth Colorblock Hoodie
2790 Raglan Sleeve Wicking Shirt
2792 Ladies’ Raglan Sleeve Wicking T-Shirt
3326 Toddler Fleece Hoodie
360 V-Neck Sleeve Stripe T-Shirt
788 LS Wicking T-Shirt
790 Men’s Wicking T-Shirt
791 Youth Wicking T-Shirt
CAR78TH Toddler Pullover Hoodie
LST352 Ladies’ Sleeveless Moisture Absorbing V-Neck
LST353LS Ladies’ LS Performance V-Neck T-Shirt
LST356 Ladies’ Racerback Moisture Wicking Tank
LST360 Ladies’ Heather Dri-Fit Moisture-Wicking T-Shirt
LST362 Ladies Heather on Heather Performance T-Shirt
LST371 Ladies’ CamoHex Colorblock T-Shirt
LST396 Ladies’ Moisture Wicking Electric Heather Racerback Tank
LST700 Ladies’ Performance T-Shirt
PC90Y Youth Crewneck Sweatshirt
ST350LS Long sleeve Moisture Absorbing T-Shirt
ST351 Colorblock Dry Zone Crew
ST352 Sleeveless Performance T-Shirt
ST360 Heather Dri-Fit Moisture-Wicking T-Shirt
ST361 Heather Colorblock Poly T-Shirt
ST361LS Long Sleeve Heather Colorblock Poly T-Shirt
ST371 CamoHex Colorblock T-Shirt
TST350LS Tall Long Sleeve Moisture Absorbing T-Shirt
TST360 Tall Heather Dri-Fit Moisture-Wicking T-Shirt
YST350 Youth Moisture-Wicking T-Shirt
YST350LS Youth Long Sleeve Moisture-Wicking T-Shirt
YST361 Youth Colorblock Performance T-Shirt
YST371 Youth CamoHex Colorblock T-Shirt

Weekly Production Stats (Feb 10 – Feb 16) 

(Averages from Feb 10 – Feb 16):

Avg. fulfillment time for all orders: 1.1 Business Days

Product Notes:

  • DTG – Average: 1.2 business days
  • Canvas – Average: 1.0 business days
  • Posters – Average: 1.6 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 0.9 business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 0.9 business days


February 5 – February 11

Weekly Production Stats

(Averages from Feb 3 – Feb 9):

Avg. fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 1.2 business days
  • Posters – Average: 1.2 business days
  • Blankets – Average: 1.0 business days
  • Face Masks – Average: 1.1 business days
  • Embroidery – Average: 1.2 business days
  • Mugs – Average: 0.9 business days
88.30% of orders from February 9 have shipped (as of Thursday morning, February 11)

 


January 29 – February 4

Temporarily Discontinued Products

Some of you have likely noticed that our polyester moisture-wicking apparel products were entering your error queues over the weekend & were also unavailable for export. 

These products are unique in that the material requires a delicate proprietary process that can only be performed on a small number of machines engineered specifically for that purpose. On Friday evening, we experienced a significant, unanticipated machine failure that has forced us to make these products temporarily unavailable for fulfillment. 

We are committed to bringing back as many of these products as possible, but in order to do so properly & maintain the print quality you have come to expect, we will need to test alternative printing processes. While we are working to develop a timeline for reintroduction of some of these products, we recommend that you deactivate or mark ‘out of stock’ any products listed below. 

Please note that any polyester garments decorated with embroidery are unaffected by this change. 

The CustomCat team sincerely apologizes for the inconvenience this has caused a number of our partners. If this directly affects your store, please email us at [email protected] so we can make sure you are receiving the necessary support & updates throughout our testing processes.


LST254 Ladies’ Pullover Hooded Sweatshirt
LST352 Ladies’ Sleeveless Moisture Absorbing V-Neck
PC90Y Youth Crewneck Sweatshirt
ST361 Heather Colorblock Poly T-Shirt
360 V-Neck Sleeve Stripe T-Shirt
1790 Ladies’ Wicking T-Shirt
790 Men’s Wicking T-Shirt
YST350 Youth Moisture-Wicking T-Shirt
ST350LS Long sleeve Moisture Absorbing T-Shirt
LST700 Ladies’ Performance T-Shirt
5180 Beefy T-Shirt
ST360 Heather Dri-Fit Moisture-Wicking T-Shirt
ST351 Colorblock Dry Zone Crew
LST360 Ladies’ Heather Dri-Fit Moisture-Wicking T-Shirt
TST254 Tall Pullover Hoodie
TST360 Tall Heather Dri-Fit Moisture-Wicking T-Shirt
TST350LS Tall Long Sleeve Moisture Absorbing T-Shirt
YST361 Youth Colorblock Performance T-Shirt
ST361LS Long Sleeve Heather Colorblock Poly T-Shirt
LST353LS Ladies’ LS Performance V-Neck T-Shirt
CAR78TH Toddler Pullover Hoodie
ST352 Sleeveless Performance T-Shirt
ST371 CamoHex Colorblock T-Shirt
LST371 Ladies’ CamoHex Colorblock T-Shirt
YST371 Youth CamoHex Colorblock T-Shirt
B8800 Flowy Racerback Tank
222538 Men’s Typhoon T-Shirt
788 LS Wicking T-Shirt
791 Youth Wicking T-Shirt
3326 Toddler Fleece Hoodie
229546 Colorblock Hoodie
229646 Holloway Youth Colorblock Hoodie
2790 Raglan Sleeve Wicking Shirt
LST356 Ladies’ Racerback Moisture Wicking Tank
LST396 Ladies’ Moisture Wicking Electric Heather Racerback Tank
LST362 Ladies Heather on Heather Performance T-Shirt
1517 Adult Cutter Jersey
2792 Ladies’ Raglan Sleeve Wicking T-Shirt
YST350LS Youth Long Sleeve Moisture-Wicking T-Shirt
DM106L Women’s Perfect Scoop Neck Tee
DM138L Women’s Perfect Tri Racerback Tank
3807 Ladies’ Curvy V-Neck T-Shirt
3804 Ladies’ Curvy T-Shirt
ST254 Pullover Hoodie

 

Weekly Production Stats (Jan 26 – Feb 2) 

(Averages from Jan 26 – Feb 2):

Avg. fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 1.0 business days
  • Posters – Average: 1.5 business days
  • Blankets – Average: 1.0 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 1.6 business days
  • Mugs – Average: 1.0 business days
94.71% of orders from February 2 have shipped (as of Thursday, February 4)

 


January 22 – January 28

Top Products: December 27 – January 27

Below, you’ll find the 10 top selling products in our catalog from December 27, 2020 to January 27, 2021. There’s no time like the present to add these products to your store!

 

 

Weekly Production Stats (Jan 19 – Jan 25) 

(Averages from Jan 19 – Jan 25):

Avg. fulfillment time for all orders: 1.1 Business Days

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 1.7 business days
  • Mugs – Average: 1.0 business days
91.20% of orders from January 25 have shipped (as of Thursday, January 28)

 

 


January 15 – January 21

Discontinued Variant: 788 – Slate, All Sizes

The Slate colored 788 Long Sleeve Moisture Wicking T-Shirt has been discontinued by the manufacturer. No other colors have been affected. We will continue to fulfill orders for slate colored variants while our stock remains.

When our remaining stock has been depleted, all sizes of the Slate colored variant will be discontinued in the CustomCat catalog.

Weekly Production Stats (January 12 – 18):

Averages from January 12 – 18
Avg. fulfillment time for all orders: 1.0 business days;

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.1 business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.7 business days
93.24% of orders from January 18 have shipped (as of Thursday Morning, January 21)

 


January 8 – January 14

New Design Resource for Accent Mugs

We’re pleased to provide a new design resource for our sellers offering Accent Mugs. If you’d like to match elements of your design with the precise accent mug colors offered, you can use the chart below.
Please refer to our Mug Selling Guide for other valuable resources to help you optimize your mug designs & product marketing strategies.

Weekly Production Stats (Jan 5 – Jan 11) 

(Averages from Jan 5 – Jan 11):

Avg. fulfillment time for all orders: 1.1 Business Days
Product Notes:

  • DTG – Average: 1.4 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 1.3 business days
  • Face Masks – Average: 1.1 business days
  • Embroidery – Average: 1.6 business days
  • Mugs – Average: 0.5 business days
95.45% of orders from January 11 have shipped (as of Thursday Morning, January 14)

 


December 31 – January 7

Happy New Year & Cheers to 2021!

Wow — it was definitely a year like no other!
2020 brought with it incredible challenges, but also inspired remarkable accomplishments, both for our team & our partners. This year we completely transformed our brand, website, & app, & our partners delivered record setting sales time & time again throughout the year. 
But it won’t stop there. Together, we’re building toward an even more ambitious & successful 2021 – with new products, features, integrations, & much MUCH more! We don’t want to let the (custom)cat out of the bag just yet, but our team is working on big plans & we can’t wait to share them with you when the time comes.

Customer Support

It’s January 2021 & we’re focused on closing out 2020 the right way. Our customer support team is busy resolving all outstanding support requests from the holiday season.

Due to an increase in support tickets related to delays in USPS’s system, our team is taking a bit longer than usual to respond to some requests. Below, you can find more information about the response timeline for various types of inquiries as well as a summary of our holiday policies regarding replacements.

Current Support Response Times by Inquiry Type:
Order Changes & Cancelations: ~1 day
Replacement Requests: 1-3 days
Technical Support & Non-Urgent Inquiries: 3-4 days
Order Status Inquiries: 4-5 days


Packages Lost in Transit: will be replaced. We consider economy packages lost after 21 days without a tracking scan; expedited packages are considered lost after 7 days.
Wrong Product Sent or Damaged Product Delivered: We will always issue replacements if we send the wrong product or a product is delivered damaged.
Print Quality: If you submitted a high quality design file based on our Design Guidelines & did not receive a high quality result, we will replace the product. We will also issue a replacement if your design is off-center (unless custom positioning was selected) or crooked.

We appreciate your patience & understanding as we work through outstanding requests. We expect to return to our standard response time of less than 1 business day for all inquiry types within the next week. As always, please feel free to reach out to me directly if there are any urgent matters or if you have any questions.

Weekly Production Stats (December 29 – January 4):

Avg. fulfillment time for all orders: 2.0 Business Days
Product Notes:

  • DTG – Average: 1.5 business days
  • Canvas – Average: 1.0 business days
  • Posters – Average: 1.7 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.5 business days
  • Embroidery – Average: 1.6 business days
  • Ornaments – Average: 0.9 business days
  • Mugs – Average: 0.6 business days
95.04% of orders from January 4 have shipped (as of Thursday Morning, January 7)

 


December 24 – December 30

15oz White Mugs: Back In Stock

15oz White Mugs are back in stock & have been reactivated in our system!
If you haven’t already, you can now push all orders of 15oz white mugs into production from your order queue or error queue

15oz White Mug

 

Holiday Closure

The CustomCat offices & production facility will be closed December 31 & January 1 while employees spend time with their loved ones.
Courier services are also closed on January 1. You will not see movement or delivery of your packages on this day.
Production will resume on January 2 & our offices will resume normal business hours beginning January 4, 2021.
We’d also like to take this opportunity to wish you a Happy & Healthy New Year. Thank you for a truly unforgettable 2020. We can’t wait for you to see what we have in store for you next year (hint: new app features, new products, & more)!

Weekly Production Stats (Dec 22 – 28) 

(Averages from Dec 22 – 28 & Current Production Lead Timelines):

Avg. fulfillment time for all orders: 2.2 Business Days
Product Notes:

  • DTG – Average: 3.2 business days; Current Lead Time: 1-3 days (based on order size)
  • Canvas – Average: 2.1 business days; Current Lead Time: 1-2 days
  • Posters – Average: 2.4 business days; Current Lead Time: 1-2 days
  • Blankets – Average: 1.9 business days; Current Lead Time: 1-2 days
  • Face Masks – Average: 1.9 business days; Current Lead Time: 1-3 days (based on order size)
  • Embroidery – Average: 2.6 business days; Current Lead Time: 1-2 days
  • Ornaments – Average: 2.4 business days; Current Lead Time: 1 day
  • Mugs – Average: 2.2 business days; Current Lead Time: 1-2 days
84.559% of orders placed on Dec 28 have shipped (as of Wednesday morning, December 30).

 


December 20 – 24

Weekly Production Stats (Dec 11 – 17) 

(Averages from Dec 11 – 17 & Current Production Lead Timelines):

Avg. fulfillment time for all orders: 4.2 Business Days
Product Notes:

  • DTG – Average: 4.3 business days; Current Lead Time: ~2-5 days (depending on order size)
  • Canvas – Average: 4.0 business days; Current Lead Time: ~1-2 days
  • Posters – Average: 2.3 business days; Current Lead Time: ~1-2 days
  • Blankets – Average: 3.7 business days; Current Lead Time: ~2-3 days
  • Face Masks – Average: 3.7 business days; Current Lead Time: ~2-3 days (depending on order size)
  • Embroidery – Average: 3.7 business days; Current Lead Time: ~2-3 days
  • Ornaments – Average: 1.9 business days; Current Lead Time: ~1 day
  • Mugs – Average: 5.0 business days; Current Lead Time: ~4-5 days
89.289% of orders placed on Dec 14 have shipped (as of Monday afternoon, December 21).

 


December 12 – December 19

15oz White Mugs: Temporarily Out of Stock

Later today, 15oz White Mugs will be marked Out of Stock.
All existing orders for 15oz white mugs will be fulfilled & we have reserved stock to cover reprints in the event of quality control cancelations or replacements.
We expect to receive additional stock between the December 26 & December 31. If you have an order for 15oz White Mugs that enters your error queue, please note that it will be 7-10 calendar days before we receive additional stock. We will announce when these orders can be pushed into processing from your error queue.
Once marked Out of Stock, no new orders for 15oz White Mugs will be processed until the stock arrives. We will make another announcement as soon as we are able to process new orders.

Holiday Closure

The CustomCat offices & production facility will be closed on December 24, December 25, December 31, & January 1 while employees spend time with their loved ones.
Courier services are also closed on December 25 & January 1. You will not see movement or delivery of your packages on these days. Additionally, services may be limited on December 24 as some USPS locations will be closing early in the day & UPS will not be performing new package pickups. Movement & delivery of your packages on this day may be limited.
We will maintain normal business hours in the days preceding & following the Christmas & New Year holidays.

Weekly Production Stats (Dec 8 – 14) 

(Averages from Dec 10 – 14 & Current Production Lead Timelines):

Avg. fulfillment time for all orders: 4.7 Business Days
Product Notes:

  • DTG – Average: 3.8 business days; Current Lead Time: ~2-5 days (depending on order size)
  • Canvas – Average: 4.5 business days; Current Lead Time: ~4-5 days
  • Posters – Average: 4.5 business days; Current Lead Time: ~3-4 days
  • Blankets – Average: 4.6 business days; Current Lead Time: ~5-6 days
  • Face Masks – Average: 4.3 business days; Current Lead Time: ~3-7 days (depending on order size)
  • Embroidery – Average: 3.6 business days; Current Lead Time: ~2-4 days
  • Ornaments – Average: 3.4 business days; Current Lead Time: ~2 days
  • Mugs – Average: 5.2 business days; Current Lead Time: ~5 days
90.165% of orders placed on Dec 10 have shipped (as of Friday morning, December 18).

Weekly Production Stats (Dec 4 – 10) 

(Averages from Dec 4 – 10 & Current Production Lead Timelines):

Avg. fulfillment time for all orders: 3.8 Business Days; Current Lead Time: ~5 days
Product Notes:

  • DTG – Average: 3.4 business days; Current Lead Time: ~4-5 days
  • Canvas – Average: 4.6 business days; Current Lead Time: ~5 days
  • Posters – Average: 2.7 business days; Current Lead Time: ~2 days
  • Blankets – Average: 4.4 business days; Current Lead Time: ~6 days
  • Face Masks – Average: 4.3 business days; Current Lead Time: ~4 days
  • Embroidery – Average: 3.4 business days; Current Lead Time: ~4 days
  • Ornaments – Average: 2.4 business days; Current Lead Time: ~3 days
  • Mugs – Average: 5.2 business days; Current Lead Time: ~6 days
93.223% of orders placed on Dec 7 have shipped (as of Monday morning, December 14).

 


December 4 – December 11

Peak Season Inventory Update

As previously announced, inventory for non-standard sizes & colors of popular garments has been difficult to maintain. In order to provide more information to our sellers about product availability, we have created an inventory spreadsheet containing the most popular items & their stock status. This spreadsheet is not meant to act as a live accounting of our inventory — it is manually updated each day at 9am. However, it has continued to provide a valuable reference point for many sellers when making substitutions for OOS SKUs.
Additionally, communication with our suppliers has revealed that there are a few previously consistent items in our catalog that there will be more difficulty finding consistent stock of again until after the holidays. Those items & variants are listed below. We recommend pulling any ads you are running for any of these items & finding substitutions for these items if you have orders for them not currently in process. We will continue to work closely with our vendors to find additional stock, but the following items will be less consistent over the next few weeks.
Z65 – Forest Green, All sizes
Youth Apparel
Long Sleeve Tees (G240, 949, NL3601)
Despite its unique challenges, this has been a record breaking holiday season. We are so proud that you’ve all chosen to partner with CustomCat. We’ll keep pushing to get your orders out as quickly as possible — 15 days left until Christmas!


How to Place a Sample Order

If you’re interested in placing Sample Orders with CustomCat but don’t know where to start, be sure to check out our new tutorial outlining How to Place a Sample Order using our Manual Order feature. 
Embroidery Digitization
Beginning today, you will notice a $10 digitization fee on embroidery orders placed through our Manual Order feature. This will not affect the price of orders placed through your integrations. We will continue to waive this fee for your customers’ orders placed through integrations, API, or submitted via CSV spreadsheet.

 

Weekly Production Stats (December 1 – 7)

With this week’s record order volume, our production team has continued to work 24/7 to fulfill your orders as quickly as possible. While processing times have slowed slightly, our production team is doing an incredible job maintaining reasonable production times for all of your orders. Because of these slight delays, we have included live production data in the list below to represent current processing times. We expect these processing times to reduce in the coming days as our team works to fulfill your outstanding orders.

(Averages from Dec 1 – 7 & Current Production Timelines):

Avg. fulfillment time for all orders:  2.6 Business Days; Current Production Time: ~4 days
Product Notes:

  • DTG – Average: 2.6 business days; Current Production Time: ~3-4 days
  • Canvas – Average: 3.3 business days; Current Production Time: ~4 days
  • Posters – Average: 2.8 business days; Current Production Time: ~3-4 days
  • Blankets – Average: 4.8 business days; Current Production Time: ~5 days
  • Face Masks – Average: 4.0 business days; Current Production Time: ~3-4 days
  • Embroidery – Average: 3.2 business days; Current Production Time: ~4 days
  • Ornaments – Average: 1.4 business days; Current Production Time: ~2-3 days
  • Mugs – Average: 3.0 business days; Current Production Time: ~4 days
89.876% of orders placed on Dec 4 have shipped (as of Thursday morning, December 10).

 

Weekly Production Stats (Nov. 27 – Dec. 3):

Avg. fulfillment time for all orders:  2.2 business days!
Product Notes:

  • DTG (2.4 business days)
  • Canvas (2.6 business days)
  • Posters (2.5 business days)
  • Blankets (4.5 business days)
  • Face Masks (3.9 business days)
  • Embroidery (2.6 business days)
  • Ornaments (1.2 business days)
  • Mugs (2.0 business days)
93.689% of orders placed on Dec 1 have shipped (as of Monday, December 7).

 


November 27 – December 3

Peak Holiday Season is Here!

The CustomCat production facility is buzzing with your orders!
Our production team has produced & shipped an incredible 95.5% of your Black Friday & Small Business Saturday orders!
To help you have the most successful holiday season selling possible, we want to take this opportunity to remind you of a few important holiday recommendations:

  • Make sure you bookmark our 2020 Holiday Ecommerce HQ & check back often for new information throughout the holiday season.
  • Encourage your customers to order early. While our production team is producing orders quickly, we are unable to guarantee any particular transit times.
  • Please utilize in-app customer support whenever possible. If you choose to submit submit requests via email to [email protected], please be sure to include your store URL & order ID for the order about which you are inquiring.

Product Spotlight: Holiday Pajamas!

Don’t miss out on the opportunity to add sublimated long-sleeve shirts (SCLS) & pajama bottoms (F20) to your store!
Holiday pajamas are a huge hit with couples & families! With both green & red variants available, our sublimated long-sleeve shirts are the perfect option for holiday designs – whether they’re ugly sweater designs or colorful holiday themes. In addition to offering holiday-colors, these sublimated shirts present a larger print area than their DTG counterparts (up to 18″ x 25″), giving you more room to show off your designs.
Pair with our embroidered flannel pants for a holiday set they won’t forget!

Weekly Production Stats (Nov. 24 – Nov. 30):

Avg. fulfillment time for all orders: 1.9 business days!
Product Notes:

  • DTG (2.2 business days)
  • Canvas (1.4 business days)
  • Posters (2.3 business days)
  • Blankets (4.4 business days)
  • Face Masks (2.5 business days)
  • Embroidery (2.0 business days)
  • Ornaments (1.0 business days)
  • Mugs (1.5 business days)
93.370% of orders placed on November 28 have shipped (as of Thursday, December 3).

November 20 – November 26

Happy Thanksgiving!

Thursday, November 26 is Thanksgiving Day in the USA, which means all US-based staff have the day off to spend time with their loved ones — including our production team. Our internationally-based customer support staff will continue to be available to respond to in-app requests & emails while the US team is enjoying the Thanksgiving holiday, but production will be paused for the day.
Please keep in mind that you will also not see movement of your packages in transit as all US courier services are closed for the holiday.

The Bulk Uploader is Back!

This beloved feature from the legacy version of our app is now live in the new app interface! If you’d like to upload many designs at once, tagin bulk, or maintain excess transparent space within your design, you can now do so through our bulk uploader.\
Please keep in mind that if your design has been uploaded with excess transparent space, it cannot be used in DTG printing.


Weekly Production Stats (Nov. 17 – Nov. 23):

Avg. fulfillment time for all orders: 1.2 business days!
Product Notes:

  • DTG (1.4 business days)
  • Canvas (1.3 business days)
  • Posters (1.5 business days)
  • Blankets (1.6 business days)
  • Face Masks (1.9 business days)
  • Embroidery (1.7 business days)
  • Ornaments (0.9 business days)
  • Mugs (1.1 business days)
96.987% of orders placed on November 21 have shipped (as of Thursday, Nov 26)

 


November 13 – November 19

Updates to Manual Order

As you may have noticed, we made some recent improvements to our Manual Order Dashboard to improve workflow for our sellers

  • You can now place a manual order without connecting a store. Now, you just need to click “Place an Order,” build your product, & enter a payment details during checkout!
  • If you’ve already connected a store, you can still select it from the dropdown menu to have your order associated with that particular store. However, if you’d prefer the order is not connected to one of your stores, you can now select “My Manual Orders” from the dropdown menu.
  • Better Reporting of Errors for OOS, No Size, AVS error, etc. (you will now see the reason the order cannot process on the checkout screen)
  • Changed “Orders” to “Manual Orders” in the left navigation menu for clarity.
  • Tracking numbers are now displayed as clickable links in Manual Orders page.
  • Customer Name is now displayed in Manual Orders page (for new orders only).

Check out our Manual Order Tutorial for step-by-step instructions on using this new ordering feature.

 

Color-Your-Own Ornaments

Did you know our MDF ornaments can be decorated with dry-erase marker?
This provides a unique & exciting opportunity to sell “Design-Your-Own” ornaments. As you can see below, you can create a black outline of a design & allow your customers to color the ornament however they want — just like a coloring book! These colors wipe off by hand so they can be re-decorated many times.

Weekly Production Stats (Nov. 9 – Nov. 15):

Avg. fulfillment time for all orders: 1.3 business days!
Product Notes:

  • DTG (1.2 business days)
  • Canvas (0.6 business days)
  • Posters (0.7 business days)
  • Blankets (2.3 business days)
  • Face Masks (1.8 business days)
  • Embroidery (1.4 business days)
  • Ornaments (0.9 business days)
  • Mugs (0.7 business days)


November 6 – November 12

 

New Mug Packaging for All 11oz & 15oz Mugs!

We are incredibly excited to announce that our new protective mug packaging is LIVE for ALL 11oz & 15oz mugs!
Over the past 2 months, we’ve seen this new packaging all but eliminate transit breakage for 11oz mugs — we are overjoyed to offer the same protection to your 15oz mugs.
If this packaging can protect mugs from damage when we deliberately toss them off a 3rd floor balcony, we’re confident they can handle anything your courier may do by accident.

Weekly Production Stats (Nov. 2 – Nov. 8):

Avg. fulfillment time for all orders: 1.2 business days!
Product Notes:

  • DTG (1.2 business days)
  • Canvas (0.9 business days)
  • Posters (0.8 business days)
  • Blankets (0.8 business days)
  • Face Masks (1.3 business days)
  • Embroidery (1.6 business days)
  • Ornaments (0.8 business days)
  • Mugs (0.6 business days)


October 29 – November 5

FLM & FLL Blankets are Back In Stock!

We’ve received the anticipated stock of our sublimated FLM & FLL Arctic Fleece blankets & do not expect any availability issues during the 2020 holiday season.
Be sure to check out our Blanket Selling Guide for detailed information about each of our blankets, access to editable PSD mockup images, & to download our blanket Art Templates.

2020 Holiday Shipping Deadline Suggestions

To ensure your orders have the highest likelihood of arriving to your customers before December 25, our team is working hard to provide you with our suggested shipping methods as we move closer to the holiday. Below, you will find an outline of the dates we suggest transitioning to expedited shipping methods.
These dates are subject to change based on average production & transit times as holiday order volume increases. We will do our best to communicate any changes to these suggestions as quickly as possible.
In order to help you make the best possible decisions for your own order cut-off dates, we will also be providing you with a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.
Please visit our 2020 Holiday Resources Blog for the most up-to-date information throughout the holiday season.

Required Action for Payoneer Users

Following updates to Payoneer’s security parameters, you will be required to reauthorize payment from your Payoneer account within your CustomCat account settings. After reauthorizing, there will be no further interruption to the payment process. This update occurred today, November 5, at 9:00am EST. If you do not reauthorize, your Payoneer payments will produce “Charge Fail” errors & your orders will not enter production.
Please note that this action must be completed for each of the stores using Payoneer as their payment source in order to avoid receiving charge fail errors.

Economy Shipping Update

To ensure that shipping is as fast, affordable, & reliable as possible during the holiday season, we have been actively exploring alternatives to UPS Mail Innovations for economy shipping.
We believe that we have solidified a partnership with another courier for our economy shipping needs. In order to ensure that this change would be in your best interest, we have been testing use of this provider with a number of orders this week. If all goes well (& we expect that it will), you can expect another announcement next week with more details about the update.

Important Inventory Update: NL3600, G180, & G185

At the beginning of the COVID-19 pandemic & in anticipation of potential inventory interruptions, CustomCat commissioned the creation of new premium garments that would allow us more control over our inventory & to maximize print quality. These custom garments have arrived & are printing beautifully! These new premium products were created with fit, fabric, & style to match our most popular garments (NL3600, G180, & G185). The sizing charts & materials for these new premium products (Z61, Z65, & Z66) are interchangeable with the aforementioned styles.
In the coming weeks, we will be upgrading our customers to these superior quality garments for orders placed for the NL3600, G180, & G185 styles in certain colors (noted below). These new products (Z61, Z65, & Z66) will be substituted when the variants below are out of stock. Additionally, we will be removing the NL3600, G180, & G185 from our catalog to avoid any confusion regarding the brands of these garments. Orders placed for NL3600, G180, & G185 from existing listings will be fulfilled with Z61, Z65, & Z66 respectively.
(Z61 Premium Short Sleeve T-Shirt) – NL3600, sizes S-3XL (White, Black, Cardinal, Purple, Sport Grey, Military Green Light Grey, Red, Navy, Royal, Dark Heather, & Kelly Green)
(Z65 Crewneck Pullover Sweatshirt) – G180, sizes S-3XL (White, Black, Red, Navy, Royal, Forest Green, Maroon, Sport Grey, Ash, & Dark Heather)
(Z66 Pullover Hoodie) – G185, sizes S-3XL (White, Black, Red, Navy, Royal, Maroon, Purple, Light Pink, Sport Grey, & Dark Heather)
Based on feedback from sellers with whom we’ve tested these products, these garments are comparable to the NL3600 in every way & higher quality than the G185 & G180, both in feel & print quality.
Please note that if you order a variant that is not listed above, it will be fulfilled with NL3600, G180, & G185 when those variants are in stock. We will continue to make every effort to secure stock of all variants of these products through the holiday season.
If you were previously advertising the use of a particular brand in connection with these variants, please update your listings to remove brand names or to include a disclaimer about the possibility of substitutions. These garments may be shipped with tear-away tags displaying “Bespoke” as the brand name. If you are submitting CSV orders, you will need to use the new product IDs (Z61, Z65, & Z66) moving forward if you want the product to auto-map.

Weekly Production Stats:

Avg. fulfillment time for all orders: 1.0 business days!
Product Notes:

  • DTG (1.1 business days)
  • Canvas (0.7 business days)
  • Posters (0.5 business days)
  • Blankets (0.8 business days)
  • Face Masks (1.2 business days)
  • Embroidery (1.6 business days)
  • Ornaments (0.8 business days)
  • Mugs (0.6 business days)

 


October 22 – October 29

Order Direct with NEW Manual Order Feature

This new feature makes it easier than ever to order directly from CustomCat. Simply click “Place an Order” in your CustomCat dashboard, build your product, & checkout! This will allow you to:

  • Place replacement orders
  • Submit custom orders
  • Test new designs & products
  • Send products directly to influencers
  • Order for yourself!

For more information about this exciting new feature, check out our Manual Order Tutorial or try it for yourself in the CustomCat app.

MSHL Blankets are Back In Stock!

We’ve received the anticipated stock of our sublimated MSHL Mink Sherpa blankets & do not expect any availability issues during the 2020 holiday season. Additional stock of the FLM & FLL Arctic Fleece Blankets is expected before the end of the week — a separate announcement will be made when we receive them.
Be sure to check out our Blanket Selling Guide for detailed information about each of our blankets, access to editable PSD mockup images, & to download our blanket Art Templates.

2020 Holiday Inventory Update

Visit our 2020 Holiday Inventory Update for more information about what CustomCat is doing to prepare for the holiday season & our advice on steps you can take to minimize the effects of inventory interruptions on your ecommerce store.

New Blanket Templates

The 30”x40”, 50”x60”, and 60”x80” Sublimated Blanket Art Templates have been updated as of 10/28/20. These new templates have been adjusted to include uniform margins & bleed areas across each of the templates to ensure your designs print beautifully every time.
Please use these new templates for all new blanket designs — you can download them directly from our Blanket Selling Guide, Art Guidelines page, or from the product details within the CustomCat app. We’ve modified the format of these new templates to make them easier to understand — let us know what you think!

Weekly Production Stats:

Avg. fulfillment time for all orders: 1.1 business days!
Product Notes:

  • DTG (1.2 business days)
  • Canvas (0.9 business days)
  • Posters (0.8 business days)
  • Blankets (0.7 business days)
  • Face Masks (1.1 business days)
  • Embroidery (1.5 business days)
  • Ornaments (0.5 business days)
  • Mugs (0.6 business days)

 


October 12 – October 19

New Super Lightweight Shipping Category

We are very excited to announce we’ve implemented a new shipping category for our most lightweight items — $3.99 for the first item & just $0.75 for each additional unit!
This new low rate will apply to Holiday Ornaments (SUBORNC, SUBORNH, SUBORNO, & SUBORNS), Coasters (UN5677), Face Masks (FMM & FMA), & Jewelry (UN5588, UN4004, UN4684, UN5771, UN5503, & UN4686).
This shipping rate will help you sell our Super Lightweight items in sets & multi-packs while maximizing your margins. From sets of Face Masks to Friendship Necklaces & Ornament 5-packs — the possibilities are endless.
Please review the chart below for more detailed information about the pricing for all Super Lightweight shipping methods.

Suspension of Door-to-Door Tracking Services for Brazil, Italy, & Malta

Full tracking has been suspended by the local postal systems for the following countries: Brazil, Italy, & Malta. We will be unable to continue offering door-to-door tracking services for these countries until the service is reinstated by local postal services.

New MDF Holiday Ornaments are Here

  • Unit Price: $3.75
  • Shipping Category: Super Lightweight (~0.5 oz per ornament)
  • Shipping Cost: $3.99 + $0.75 per additional item
  • MSRP: $11.95
  • Crafted from durable MDF with a high-gloss plastic finish so your designs last a lifetime
  • Vibrantly printed from edge-to-edge via Sublimation
  • Ships with a festive gold cord for easy hanging
  • Available in 4 Shapes: Circle, Oval, Heart, & Star
  • Product Dimensions: Circle & Heart, 3” tall; Oval & Star, 3.25” tall

As previously announced, this new ornament will replace our old Ceramic ornaments to eliminate transit breakage while allowing us to print your orders more quickly & in higher resolution. You can use the same artwork files for the new ornaments as the product dimensions have not changed. You can also expect a sharper, more vibrant print, which will ensure your designs reflect their true form.

Production Stats:

Avg. fulfillment time for all orders: 1.2 business days

Production Times:

  • DTG: 1.2 business days
  • Canvas: 0.8 business days
  • Posters: 0.9 business days
  • Blankets: 0.9 business days
  • Face Masks: 1.1 business days
  • Embroidery: 1.5 business days
  • Ornaments: 0.7 business days
  • Mugs: 0.9 business days

September 10 – September 17

New Holiday Ornaments

In preparation for a record-breaking holiday season, we are pleased to announce we will soon be transitioning to vibrant & durable MDF/Plastic holiday ornaments in place of ceramic.
Not only will this new ornament eliminate transit breakage, it will allow us to print your orders more quickly & in higher resolution. You can use the same artwork files for these MDF/Plastic ornaments as you used for the ceramic ornaments last year — you can also expect the print to be quite a bit sharper to help your designs pop. There will be no price increase on this new ornament — there is also no change in product dimensions.
These new MDF/Plastic ornaments are expected to be added to our catalog by mid-October so you will have plenty of time to prepare your holiday ornament listings for Black Friday & Cyber Monday.

Updated FMA Med/Lg Face Mask Mockup

As requested, we have updated the product mockup for the FMA Med/Lg Face Mask. This new mockup makes the product’s thickness more apparent. The image is caching as we speak, but it may be up to 24 hours before the image is updated for all variants within every seller’s account.

Face Masks are Now Available in Two Sizes! 

Our new Small-Medium Face Mask (FMM) is 4.5″ x 7.5″ — perfect for more petite adults & youth ages 10+. They’re made from the same lightweight, breathable, anti-microbial, & water resistant fabric as the original Medium-Large Face Masks (FMA), making them ideal for returning to school, work, organized sports, or for any other situation requiring extended wear. These reusable & machine washable masks are vibrantly decorated from edge-to-edge via sublimation printing — great for adding a pop of personality to any wardrobe.

Backup Face Masks

Out of an abundance of caution to protect our sellers from unanticipated out of stock FMA Face Masks during the upcoming holiday season, we have invested in an emergency alternative variation of this mask (with the same product dimensions). This alternative mask has a black inner lining, but is made of the same density fabric as our FMA Face Masks. In the event that the FMA Face Mask is anticipated to go out of stock during the upcoming holiday season, we will announce to our sellers (IN ADVANCE) that this alternative mask may be used to fulfill your orders during a pre-determined time period.
In the event that this situation occurs, sellers will be given advance notice & have the option to put their orders on hold until the white-on-white variant is restocked.
Please note that this item will not be made available for purchase within our catalog — it is only to be used in the event that the FMA Face Mask is unexpectedly out of stock during times of increased order volume.

Production Stats:

  • Avg. fulfillment time for all orders: 1.7 business days

Product Notes:

  • DTG (1.6 business days)
  • Canvas (.9 business days)
  • Posters (1.2 business days)
  • Blankets (1.4 business days)
  • Face Masks (1.9 business days)
  • Embroidery (3.4 business days)
  • Ornaments (3.5 business days)
  • Mugs (.9 business days)

Visit our CustomCat Seller Facebook Group for additional information.
new holiday ornaments

AvgFulfillment-914


September 3 – September 9

Small/Medium Face Mask will be Available Later Today!

Beginning later today, Small/Medium sized face masks will be available to sell in addition to the existing Medium/Large (FMA) masks.
These masks are perfect for youth ages 10 & up, as well as women with smaller faces.
**Update**
Due to unexpectedly high order volume over the holiday weekend, the FMA Face Mask is temporarily out of stock until Monday. Production for new orders will likely be delayed until then. You have the option to cancel delayed items within your production queue if you would prefer to receive a refund rather than have the orders processed early next week. FMA orders will not enter your error queue & no action will need to be taken on your end if you would like production to continue — they will be processed immediately upon arrival of the new shipment of FMA Face Masks. In order to maintain smooth production during this time, we will be postponing the launch of our new Sm/Med Face Masks until Monday, September 14.

SHM Blanket is Now Out of Stock

As announced on 8/11, the SHM Sherpa Blanket is now discontinued as supply has run out. What does that mean for you?If you are currently selling the SHM Sherpa Blanket, it is now mapped to the higher quality MSHM Mink Sherpa Blanket. You are currently still being charged the SHM promo price, however, this transitional pricing will end at 9:00am ET, Thursday. At that time, your price will change to the current MSHM list price of $24 (discounted from $27). What should I do?If you need to update affected listings or prices, do so by 9:00am ET Thursday. *Please note: There has been no change to the MSHM Mink Sherpa Blanket listing. The aforementioned changes will only affect sellers who did not update their SHM listings after the previous announcement that they have been discontinued.

Production Stats:

  • Avg. fulfillment time for all orders: 1.1 business days

Product Notes:

  • DTG (1.2 business days)
  • Canvas (1 business days)
  • Posters (1 business days)
  • Blankets (1.3 business days)
  • Face Masks (1.1 business days)
  • Embroidery (1.7 business days)

Visit our CustomCat Seller Facebook Group for additional information.

Production-9-7

August 24 – September 2

New, Improved 11oz Mug Packaging is Live

We are very pleased to announce that brand new protective packaging is being used for all 11oz. mugs! This extra-protective packaging will all but eliminated transit breakage as a concern for our sellers. I’m not exaggerating — these packaged mugs have been dropped three stories without any damage to the product. Though it’s not yet available for 15ozmugs, we have plans to release this packaging for all mugs within the next month. Stay tuned!

MSHL Mink Sherpa Blanket is OOS

The MSHL Premium Mink Sherpa Blanket 60 x 80 is temporarily out of stock due to a COVID-19 related interruption in our supply chain. All orders that have already entered the system will be fulfilled. However, new orders will be pushed to your error queue. We expect this item to be back in stock the first week of October. We’re terribly sorry for any inconvenience this may cause our sellers.

Stickers Discontinued for the Remainder of 2020

We will be removing stickers from our catalog for the remainder of 2020. While we stand firmly behind our stickers as a product, we also recognize our sticker shipping inefficiencies and the ways in which they are impacting our sellers. We plan to re-release the sticker line in Q1, 2021, after we establish shipping guidelines that allow bundled shipping & more efficient printing processes. If you currently have stickers listed in your shop, you should remove those listings at this time.

Production Stats:

  • Avg. fulfillment time for all orders: 1.3 business days

Product Notes:

  • DTG (1.3 business days)
  • Canvas (1.7 business days)
  • Posters (1.9 business days)
  • Blankets (1.2 business days)
  • Face Masks (1.1 business days)
  • Embroidery (2.2 business days)

Visit our CustomCat Seller Facebook Group for additional information.

August 17 – August 23

Updates:

DTG – Round 1 of Upgrades is Complete – More to Come!
We’ve taken the following steps to improve DTG quality & ensure readiness for your Q4/holiday season sales push:

  • Invested over a million dollars alone in parts, repairs, & equipment improvements, with several million more in new machines expected to arrive shortly
  • Increased the amount of ink used on each print
  • Undertook rigorous machine testing & calibration process
  • Developed new daily maintenance & testing procedures
  • Revamped & improved QC training
  • Increased number of QC personnel

We believe any inconsistencies in print quality have largely been resolved & are fully prepared to handle expected record holiday volume this year.
Reminder – You can now sell on Etsy with CustomCat! Click here for our Etsy setup tutorial.
FMA Face Mask Updates:

  • New smaller mask size will be available to sell within the next week
  • Production & QC improvements are leading to higher quality & satisfaction results

Click here to sign up for Vietnamese language newsletter updates!

Production Stats:

  • Avg. fulfillment time for all orders: 1.5 business days

Product Notes:

  • DTG (1.6 business days)
  • Canvas (1.2 business days)
  • Posters (2.5 business days)
  • Blankets (1.4 business days)
  • Face Masks (1.3 business days)
  • Embroidery (2.5 business days)


August 10 – August 16

  • Product Update Reminder:
    • MSHL Sherpa base cost has been reduced from $36 to $33
    • MSHM Sherpa base cost has been reduced from $27 to $24
    • SHL is discontinued (along with promo pricing) as supplies have run out & is now mapped to MSHL
    • SHM will be discontinued (along with promo pricing) when supplies run out & will be mapped to MSHM
  • Etsy Integration! You can now sell CustomCat products on your Etsy store! Click here for our Etsy setup tutorial.
  • FMA Face Mask Updates:
    • We believe we have resolved issues relating to size discrepancies with some masks
      • Supply-side quality checks are now occurring 3 times before arrival at our production facility to ensure uniform size & quality
    • We have implemented additional quality checks are also being made before & after printing
    • We will soon launch an additional, smaller mask size that is ideal for some women & youth.
    • Over the last 2 weeks, an independent 3rd party agency has conducted quality tests on our masks – here are the results:
      •  Water repellency rating: 95/100
        • 90/100 after 25 washes
      • Breathability rating: 100/100
    • New mask mockups will soon be available
    • New promo image (right) with testing results
  • Equipment Upgrades: We are in the process up upgrading DTG & Canvas production equipment to ensure superior quality for the holidays.
    • Canvas upgrades are complete & ready to go
    • DTG is currently underway
  • Now offering Vietnamese language email updates. Click here to sign up!
  • Blog CC bằng tiếng Việt và đăng kí nhận bản tin bằng tiếng Việt:Để phục vụ mọi người tốt hơn, team CustomCat sẽ thiết lập bản tin CC bằng tiếng Việt để anh em có thể tùy chọn khi nhận thông tin. Đăng kí nhận bản tin!


Avg. Production Time
: 1.1 business days

  • DTG (1.2 business days)
  • Canvas (0.7 business days)
  • Posters (1.2 business days)
  • Blankets (1.0 business days)
  • Face Masks (1.2 business days)
  • Embroidery (2.2 business days)

Visit our CustomCat Seller Facebook Group for additional information.
Custom DTG Face Mask
Production Times 810
Avg Fulfillment Times

August 3 – August 9

Updates:

  • The SHL Sherpa blanket sale has ended as we have depleted our total supply. However – good news! – this product is now mapped to the MSHL Sherpa Blanket for any existing listing, and we are lowering the base price from $36 to $33 (better blanket, lower base price)
  • SHM Sherpa Blanket is still in stock, so the close-out price remains $13. Once we have depleted the inventory (2-3 weeks), it will be replaced by MSHM Sherpa blanket with the base price dropping from $27 to $24.
  • Etsy Integration beta test is underway – keep an eye out for general release announcement soon!

Production Stats:
Avg. fulfillment time for all orders: 1.09 days
Notes:

  • Canvas (~2 business days)
  • Posters (~2 business days)
  • Blankets (~2 business days)
  • Posters (~2 business days)

weekly production average

July 27 – August 2

Updates:

  • Face mask product description updated to include physical dimensions
  • Statement on UPS Mail Innovations shipping times
  • Facebook Private Seller Community group rules update

Visit our Facebook Seller Community for more information.
Production Stats:
Avg. fulfillment time for all orders: 1.91 days
Products with longer than average production times:

  • Canvas (~6 days)
  • Posters (~6 days)







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