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CustomCat Updates

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By Mick - August st, 2020- in Resources

In an effort to keep you better informed on CustomCat happenings, we’re testing this weekly update log. This will likely change forms for convenience in the future, but for now see below for updates from the past week.

 


April 9 – April 15

Mother’s Day is Just Around the Corner!

With Mother’s Day only 23 days away, it’s time to start kicking those holiday campaigns into full gear.

Check out our Mother’s Day Gift Guide for suggestions on products to add to your stores, Mother’s Day trends, & tips for spreading the word about your Mother’s Day promotions.

As the holiday gets closer, we recommend watching CustomCat’s production averages for your product types closely to determine the best time to stop advertising your Mother’s Day products. Though Economy transit time averages 4-6 business days, these transit times are not guaranteed & may increase nearer the holiday.

Weekly Production Stats (April 6 – April 12):

Averages from April 6 – April 12
Avg. fulfillment time for all orders: 1.4 business days;

Product Notes:

  • DTG – Average: 2.0 business days
  • Canvas – Average: 0.8 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.6 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 1.5 business days
  • Mugs – Average: 0.8 business days
  • Pillows – Average: 1.0 business days
90.944% of orders from March April 12 have shipped (as of Thursday morning, April 15)

 


April 2 – April 8

Custom Throw Pillows are Here!

You can now design, upload, or place sample orders for any of our 3 sizes of custom Throw Pillows!

These pillows are an all-over print, cut & sew product, which means your custom products are made to order from start to finish! They’re made from ultra-soft polyester twill, making them soft enough for comfort but sturdy enough for your vibrant designs to last for years to come. Just in time for Mother’s Day!

Check out our Pillow Selling Guide for:

  • Product Base Cost & Shipping Prices
  • Art Template Downloads
  • PSD Mockup Downloads
  • Design Positioning Info
  • Marketing Tips

Happy Selling!

 

Attention Legacy App Users

On Monday, April 12, the button that allows users to switch from the current to the Legacy version of the CustomCat app will be removed. Direct access to the Legacy App will still be available at app1.mylocker.net

In order to continue releasing exciting feature & UX updates to the CustomCat app interface, the Legacy App will be decommissioned on June 1, 2021. In the time between now & then, we encourage sellers to learn to utilize the current app interface.

Please report any issues you encounter that lead you to use the Legacy App via this form.

If you are using the Legacy App, your feedback is vital in helping us optimize the current app interface for all users.

 

April Product Promotion: FLM & FLL Arctic Fleece Blankets

You’ve got 3 weeks left to take advantage of our exciting April Product Promotion: 30% OFF FLL & FLM Arctic Fleece Blankets!

FLM 50″x60″ Arctic Fleece Blankets: $15.00 (Reduced from $22)
FLL 60″x80″ Arctic Fleece Blankets: $20.00
 (Reduced from $31)

We’re only offering this promotion for the month of April — perfect timing to maximize your Mother’s Day sales.

 

Weekly Production Stats (March 30 – April 5):

Averages from March 30 – April 5
Avg. fulfillment time for all orders: 1.3 business days;

Product Notes:

  • DTG – Average: 1.5 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 1.2 business days
  • Blankets – Average: 0.6 business days
  • Face Masks – Average: 1.1 business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 1.0 business days

 

 

92.293% of orders from March April 5 have shipped (as of Thursday morning, April 8)

 


March 26 – April 1

April Product Promotion: FLM & FLL Arctic Fleece Blankets

We’ve lowered the price of our soft & cozy Arctic Fleece Blankets for a limited time. We’re now offering our FLM & FLL blankets for 30% OFF their catalog prices!

FLM 50″x60″ Arctic Fleece Blankets: $15.00 (Reduced from $22)
FLL 60″x80″ Arctic Fleece Blankets: $20.00
(Reduced from $31)

Remember to download our Blanket Art Templates to create some beautiful new Spring & Mother’s Day themed designs.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

We’re only offering this promotion for the month of April — perfect timing to maximize your Mother’s Day sales. Happy selling!


New Product Coming Next Week

We’re very excited to announce that we will be releasing a brand new product to our catalog next week.

Introducing… CUSTOM THROW PILLOWS!

  • Vibrantly printed from edge to edge on both sides via sublimation
  • Ultra soft 100% Polyester Twill cover & polyester pillow insert
  • All product components sourced in USA
  • Printed & sewn to order
  • Available in 3 sizes: 14”x14”, 16”x16”, & 18”x18”

Along with this exciting new product, you can expect a detailed Pillow Selling Guide, Product Video, Marketing Materials, & PSD Mockups for download.

Stay tuned for Pillow Art Templates & pricing information

 

Weekly Production Stats (March 23 – 29):

Averages from March 23 – March 29
Avg. fulfillment time for all orders: 1.2 business days;

Product Notes:

  • DTG – Average: 1.5 business days
  • Canvas – Average: 1.7 business days
  • Posters – Average: 2.0 business days
  • Blankets – Average: 0.6 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 0.9 business days
94.584% of orders from March 29 have shipped (as of Thursday morning, April 1)

 


March 19 – March 25

April Product Promotion: FLM & FLL Arctic Fleece Blankets

We’re lowering the price on our soft & cozy Arctic Fleece Blankets for a limited time. Beginning Thursday, April 1, we’re offering our FLM & FLL blankets for 30% OFF their current catalog prices!

FLM 50″x60″ Arctic Fleece Blankets: $15.00 (Reduced from $22)
FLL 60″x80″ Arctic Fleece Blankets: $20.00
(Reduced from $31)

To get a head start on this promotion, download our Blanket Art Templates to create some beautiful new Spring & Mother’s Day themed designs.

This is also a great time to review our Sublimation Art Guidelines & Best Practices so you can be sure your designs print perfectly every time.

We’re only offering this promotion for the month of April — perfect timing to maximize your Mother’s Day sales. Happy selling!

Click the image above to visit our Blanket Selling Guide.

 

Recently Discontinued Products: NL6021 & 882L

We’ve received word that the NL6021 Unisex Triblend LS Hooded T-Shirt & 882L Ladies’ 100% Ringspun Cotton Tank Top have been discontinued by their manufacturers.

We have limited stock available in these garments. When existing stock is depleted, it will not be replenished. Please remove any variants not listed below from your store. The variants listed below will be discontinued when remaining stock has been depleted.

NL6021 Variants Currently In Stock:

  • Heather White: Sizes XS, S, & 2XL
  • Indigo: Sizes XS & M
  • Premium Heather: Size XS
  • Vintage Black: Sizes XS & M
  • Vintage Navy: Size XS
  • Vintage Red: Sizes XS, S, M, & L
  • Vintage Royal: Sizes XS & S

882L Variants Currently In Stock:

  • Heather Grey: S, XL
  • Hot Pink: S, XL, 2XL
  • Independence Red: S. M, L, XL, 2XL
  • Navy: S, M, 2XL
  • White: XL, 2XL

If you’re looking for similar products, you may be interested in the garments listed below.
Alternative to NL6021: 987 LS T-Shirt Hoodie
Alternative to 882L: 6488 Ladies’ Relaxed Jersey Tank

 

Weekly Production Stats (March 16 – 22):

Averages from March 16 – March 22
Avg. fulfillment time for all orders: 1.2 business days;

Product Notes:

  • DTG – Average: 1.4 business days
  • Canvas – Average: 1.5 business days
  • Posters – Average: 1.4 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 1.0 business days
  • Embroidery – Average: 1.6 business days
  • Mugs – Average: 1.0 business days
91.804% of orders from March 22 have shipped (as of Thursday morning, March 25)

 


March 12 – March 18

Weekly Production Stats (March 9 – March 15) 

(Averages from March 9 – March 15):

Avg. fulfillment time for all orders: 1.2 Business Days

Product Notes:

  • DTG – Average: 1.0 business days
  • Canvas – Average: 3.0 business days
  • Posters – Average: 3.0 business days
  • Blankets – Average: 0.6 business days
  • Face Masks – Average: 0.9 business days
  • Embroidery – Average: 1.5 business days
  • Mugs – Average: 1.0 business days
94.297% of orders from March 15 have shipped (as of Thursday morning, March 18)

 


March 5 – March 11

Poster & Canvas Shipping Rate Change: Effective March 12

Due to continued rate increases from shipping providers, the CustomCat rates for Ground & economy shipping for posters & some canvas sizes will soon increase.

These changes will take effect on Friday, March 12, 2021.

Please note that the highlighted fields below are the only shipping categories that are scheduled to change at this time. The chart is reflective of the new rates.

If these changes affect your store, please make any necessary updates before the new rates take effect March 12, 2021.

 

 

 

Domestic Economy Shipping Data

Below, you will find average transit data for our primary economy shipping partner, OSM Worldwide. Over the last two weeks, OSM has delivered your economy shipments in an average of 3.21 days.

Please note that “Day 1” refers to the first 24 hours after OSM receives the parcel. This is not meant to indicate same day delivery.

 

Weekly Production Stats (March 2 – 8):

Averages from March 2 – March 8
Avg. fulfillment time for all orders: 1.1 business days;

Product Notes:

  • DTG – Average: 1.2 business days
  • Canvas – Average: 2.4 business days
  • Posters – Average: 2.3 business days
  • Blankets – Average: 0.7 business days
  • Face Masks – Average: 1.0 business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.7 business days
95.035% of orders from March 8 have shipped (as of Thursday morning, March 11)

 


February 26 – March 4

New Design Resource:

We’re very pleased to announce a new & improved Design Guideline & Best Practices document for our sellers.

This updated document includes a lot of very valuable information, such as recommended design colors, design size, as well as decoration-method-specific considerations & recommendations.

We’ve created a comprehensive document, but we’ve also broken it out into 3 documents that address each decoration method separately. All 4 documents are available on the website for download now.

Please note that none of the previous recommendations have changed. However, you will find more detailed recommendations in this updated document.

 

Re-Activated Products

We’re very excited to announce that the following recently discontinued products have been added back to the CustomCat catalog:

  • 3804 Ladies’ Curvy T-Shirt
  • 3807 Ladies’ Curvy V–Neck Tee
  • 5180 Beefy Tee
  • DM106L Women’s Perfect Scoop Neck Tee
  • DM138L Women’s Perfect Tri Racerback Tank
  • LST254 Ladies’ Pullover Hoodie
  • ST254 Pullover Hoodie
  • TST254 Tall Pullover Hoodie

Thank you for your patience as we completed our extensive testing on these products. If any of these products are in your error queue, you can now process them. If you have deactivated listings for these products in your stores, you can now reactivate them!

 

Discontinued: DM466 Cosmic Twist Tank

The DM466 Ladies Cosmic Twist Back Tank has recently been discontinued by its manufacturer.

We currently have available stock in all variants we offer. However, when existing stock is depleted, it will not be replenished.

There is no need to immediately remove this product from your stores at this time. However, if an order for a particular variant enters your error queue in the coming weeks, please remove that variant from your store as no additional stock will be made available.

 

Weekly Production Stats (Feb. 23 – March 1):

Averages from Feb. 23 – March 1
Avg. fulfillment time for all orders: 0.9 business days;

Product Notes:

  • DTG – Average: 1.0 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 0.8 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 0.9 business days
  • Embroidery – Average: 1.2 business days
  • Mugs – Average: 0.6 business days
90.646% of orders from March 1 have shipped (as of Thursday morning, March 4)

 


February 19 – February 25

Upcoming Shipping Rate Change

Effective March 1

Due to continued rate increases from shipping providers, the CustomCat rates for Ground, Economy Heavyweight Drinkware, & International shipping will soon increase. Additionally, we are no longer able to offer specialized rates for shipping to Canada.

These changes will take effect next Monday, March 1, 2021.

Please note that the highlighted fields below are the only shipping categories that are scheduled to change at this time. The chart is reflective of the new rates.

If these changes affect your store, please make any necessary updates before the new rates take effect March 1, 2021.

 

Top Products: January 25 – February 25

Below, you’ll find the 10 top selling products in our catalog from January 25 to February 25, 2021.

There’s no time like the present to add these products to your store!

Weekly Production Stats (Feb 16 – Feb 22) 

(Averages from Feb 16 – Feb 22):

Avg. fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DTG – Average: 1.2 business days
  • Canvas – Average: 1.3 business days
  • Posters – Average: 1.2 business days
  • Blankets – Average: 0.7 business days
  • Face Masks – Average: 1.0 business days
  • Embroidery – Average: 1.5 business days
  • Mugs – Average: 0.8 business days
98.81% of orders from February 22 have shipped (as of Thursday, February 25)

 


February 12 – February 18

Discontinued Product Update

The CustomCat production team has been hard at work testing new processes to print recently discontinued polyester garments. We’ve completed our initial round of testing on each of the available variants for all of the previously announced polyester products The following products are likely to return to our catalog soon, pending additional testing procedures to verify print consistency across all variants.

5180 Beefy T-Shirt
LST254 Ladies’ Pullover Hooded Sweatshirt
B8800 Flowy Racerback Tank
DM106L Women’s Perfect Scoop Neck Tee
DM138L Women’s Perfect Tri Racerback Tank
3807 Ladies’ Curvy V-Neck T-Shirt
3804 Ladies’ Curvy T-Shirt
ST254 Pullover Hoodie

Stay tuned for additional announcements about the status of these products.

Discontinued garments not listed above are unlikely to return to our catalog in the immediate future due to the high polyester content & associated challenges with maintaining high DTG print quality on this fabric. If you haven’t already, please remove the following items from your ecommerce store.

1517 Adult Cutter Jersey
1790 Ladies’ Wicking T-Shirt
222538 Men’s Typhoon T-Shirt
229546 Colorblock Hoodie
229646 Holloway Youth Colorblock Hoodie
2790 Raglan Sleeve Wicking Shirt
2792 Ladies’ Raglan Sleeve Wicking T-Shirt
3326 Toddler Fleece Hoodie
360 V-Neck Sleeve Stripe T-Shirt
788 LS Wicking T-Shirt
790 Men’s Wicking T-Shirt
791 Youth Wicking T-Shirt
CAR78TH Toddler Pullover Hoodie
LST352 Ladies’ Sleeveless Moisture Absorbing V-Neck
LST353LS Ladies’ LS Performance V-Neck T-Shirt
LST356 Ladies’ Racerback Moisture Wicking Tank
LST360 Ladies’ Heather Dri-Fit Moisture-Wicking T-Shirt
LST362 Ladies Heather on Heather Performance T-Shirt
LST371 Ladies’ CamoHex Colorblock T-Shirt
LST396 Ladies’ Moisture Wicking Electric Heather Racerback Tank
LST700 Ladies’ Performance T-Shirt
PC90Y Youth Crewneck Sweatshirt
ST350LS Long sleeve Moisture Absorbing T-Shirt
ST351 Colorblock Dry Zone Crew
ST352 Sleeveless Performance T-Shirt
ST360 Heather Dri-Fit Moisture-Wicking T-Shirt
ST361 Heather Colorblock Poly T-Shirt
ST361LS Long Sleeve Heather Colorblock Poly T-Shirt
ST371 CamoHex Colorblock T-Shirt
TST350LS Tall Long Sleeve Moisture Absorbing T-Shirt
TST360 Tall Heather Dri-Fit Moisture-Wicking T-Shirt
YST350 Youth Moisture-Wicking T-Shirt
YST350LS Youth Long Sleeve Moisture-Wicking T-Shirt
YST361 Youth Colorblock Performance T-Shirt
YST371 Youth CamoHex Colorblock T-Shirt

Weekly Production Stats (Feb 10 – Feb 16) 

(Averages from Feb 10 – Feb 16):

Avg. fulfillment time for all orders: 1.1 Business Days

Product Notes:

  • DTG – Average: 1.2 business days
  • Canvas – Average: 1.0 business days
  • Posters – Average: 1.6 business days
  • Blankets – Average: 0.8 business days
  • Face Masks – Average: 0.9 business days
  • Embroidery – Average: 1.4 business days
  • Mugs – Average: 0.9 business days


February 5 – February 11

Weekly Production Stats

(Averages from Feb 3 – Feb 9):

Avg. fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 1.2 business days
  • Posters – Average: 1.2 business days
  • Blankets – Average: 1.0 business days
  • Face Masks – Average: 1.1 business days
  • Embroidery – Average: 1.2 business days
  • Mugs – Average: 0.9 business days
88.30% of orders from February 9 have shipped (as of Thursday morning, February 11)

 


January 29 – February 4

Temporarily Discontinued Products

Some of you have likely noticed that our polyester moisture-wicking apparel products were entering your error queues over the weekend & were also unavailable for export. 

These products are unique in that the material requires a delicate proprietary process that can only be performed on a small number of machines engineered specifically for that purpose. On Friday evening, we experienced a significant, unanticipated machine failure that has forced us to make these products temporarily unavailable for fulfillment. 

We are committed to bringing back as many of these products as possible, but in order to do so properly & maintain the print quality you have come to expect, we will need to test alternative printing processes. While we are working to develop a timeline for reintroduction of some of these products, we recommend that you deactivate or mark ‘out of stock’ any products listed below. 

Please note that any polyester garments decorated with embroidery are unaffected by this change. 

The CustomCat team sincerely apologizes for the inconvenience this has caused a number of our partners. If this directly affects your store, please email us at [email protected] so we can make sure you are receiving the necessary support & updates throughout our testing processes.


LST254 Ladies’ Pullover Hooded Sweatshirt
LST352 Ladies’ Sleeveless Moisture Absorbing V-Neck
PC90Y Youth Crewneck Sweatshirt
ST361 Heather Colorblock Poly T-Shirt
360 V-Neck Sleeve Stripe T-Shirt
1790 Ladies’ Wicking T-Shirt
790 Men’s Wicking T-Shirt
YST350 Youth Moisture-Wicking T-Shirt
ST350LS Long sleeve Moisture Absorbing T-Shirt
LST700 Ladies’ Performance T-Shirt
5180 Beefy T-Shirt
ST360 Heather Dri-Fit Moisture-Wicking T-Shirt
ST351 Colorblock Dry Zone Crew
LST360 Ladies’ Heather Dri-Fit Moisture-Wicking T-Shirt
TST254 Tall Pullover Hoodie
TST360 Tall Heather Dri-Fit Moisture-Wicking T-Shirt
TST350LS Tall Long Sleeve Moisture Absorbing T-Shirt
YST361 Youth Colorblock Performance T-Shirt
ST361LS Long Sleeve Heather Colorblock Poly T-Shirt
LST353LS Ladies’ LS Performance V-Neck T-Shirt
CAR78TH Toddler Pullover Hoodie
ST352 Sleeveless Performance T-Shirt
ST371 CamoHex Colorblock T-Shirt
LST371 Ladies’ CamoHex Colorblock T-Shirt
YST371 Youth CamoHex Colorblock T-Shirt
B8800 Flowy Racerback Tank
222538 Men’s Typhoon T-Shirt
788 LS Wicking T-Shirt
791 Youth Wicking T-Shirt
3326 Toddler Fleece Hoodie
229546 Colorblock Hoodie
229646 Holloway Youth Colorblock Hoodie
2790 Raglan Sleeve Wicking Shirt
LST356 Ladies’ Racerback Moisture Wicking Tank
LST396 Ladies’ Moisture Wicking Electric Heather Racerback Tank
LST362 Ladies Heather on Heather Performance T-Shirt
1517 Adult Cutter Jersey
2792 Ladies’ Raglan Sleeve Wicking T-Shirt
YST350LS Youth Long Sleeve Moisture-Wicking T-Shirt
DM106L Women’s Perfect Scoop Neck Tee
DM138L Women’s Perfect Tri Racerback Tank
3807 Ladies’ Curvy V-Neck T-Shirt
3804 Ladies’ Curvy T-Shirt
ST254 Pullover Hoodie

 

Weekly Production Stats (Jan 26 – Feb 2) 

(Averages from Jan 26 – Feb 2):

Avg. fulfillment time for all orders: 1.0 Business Days

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 1.0 business days
  • Posters – Average: 1.5 business days
  • Blankets – Average: 1.0 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 1.6 business days
  • Mugs – Average: 1.0 business days
94.71% of orders from February 2 have shipped (as of Thursday, February 4)

 


January 22 – January 28

Top Products: December 27 – January 27

Below, you’ll find the 10 top selling products in our catalog from December 27, 2020 to January 27, 2021. There’s no time like the present to add these products to your store!

 

 

Weekly Production Stats (Jan 19 – Jan 25) 

(Averages from Jan 19 – Jan 25):

Avg. fulfillment time for all orders: 1.1 Business Days

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 0.7 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.2 business days
  • Embroidery – Average: 1.7 business days
  • Mugs – Average: 1.0 business days
91.20% of orders from January 25 have shipped (as of Thursday, January 28)

 

 


January 15 – January 21

Discontinued Variant: 788 – Slate, All Sizes

The Slate colored 788 Long Sleeve Moisture Wicking T-Shirt has been discontinued by the manufacturer. No other colors have been affected. We will continue to fulfill orders for slate colored variants while our stock remains.

When our remaining stock has been depleted, all sizes of the Slate colored variant will be discontinued in the CustomCat catalog.

Weekly Production Stats (January 12 – 18):

Averages from January 12 – 18
Avg. fulfillment time for all orders: 1.0 business days;

Product Notes:

  • DTG – Average: 1.1 business days
  • Canvas – Average: 0.9 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.1 business days
  • Embroidery – Average: 1.3 business days
  • Mugs – Average: 0.7 business days
93.24% of orders from January 18 have shipped (as of Thursday Morning, January 21)

 


January 8 – January 14

New Design Resource for Accent Mugs

We’re pleased to provide a new design resource for our sellers offering Accent Mugs. If you’d like to match elements of your design with the precise accent mug colors offered, you can use the chart below.
Please refer to our Mug Selling Guide for other valuable resources to help you optimize your mug designs & product marketing strategies.

Weekly Production Stats (Jan 5 – Jan 11) 

(Averages from Jan 5 – Jan 11):

Avg. fulfillment time for all orders: 1.1 Business Days
Product Notes:

  • DTG – Average: 1.4 business days
  • Canvas – Average: 0.6 business days
  • Posters – Average: 0.9 business days
  • Blankets – Average: 1.3 business days
  • Face Masks – Average: 1.1 business days
  • Embroidery – Average: 1.6 business days
  • Mugs – Average: 0.5 business days
95.45% of orders from January 11 have shipped (as of Thursday Morning, January 14)

 


December 31 – January 7

Happy New Year & Cheers to 2021!

Wow — it was definitely a year like no other!
2020 brought with it incredible challenges, but also inspired remarkable accomplishments, both for our team & our partners. This year we completely transformed our brand, website, & app, & our partners delivered record setting sales time & time again throughout the year. 
But it won’t stop there. Together, we’re building toward an even more ambitious & successful 2021 – with new products, features, integrations, & much MUCH more! We don’t want to let the (custom)cat out of the bag just yet, but our team is working on big plans & we can’t wait to share them with you when the time comes.

Customer Support

It’s January 2021 & we’re focused on closing out 2020 the right way. Our customer support team is busy resolving all outstanding support requests from the holiday season.

Due to an increase in support tickets related to delays in USPS’s system, our team is taking a bit longer than usual to respond to some requests. Below, you can find more information about the response timeline for various types of inquiries as well as a summary of our holiday policies regarding replacements.

Current Support Response Times by Inquiry Type:
Order Changes & Cancelations: ~1 day
Replacement Requests: 1-3 days
Technical Support & Non-Urgent Inquiries: 3-4 days
Order Status Inquiries: 4-5 days


Packages Lost in Transit: will be replaced. We consider economy packages lost after 21 days without a tracking scan; expedited packages are considered lost after 7 days.
Wrong Product Sent or Damaged Product Delivered: We will always issue replacements if we send the wrong product or a product is delivered damaged.
Print Quality: If you submitted a high quality design file based on our Design Guidelines & did not receive a high quality result, we will replace the product. We will also issue a replacement if your design is off-center (unless custom positioning was selected) or crooked.

We appreciate your patience & understanding as we work through outstanding requests. We expect to return to our standard response time of less than 1 business day for all inquiry types within the next week. As always, please feel free to reach out to me directly if there are any urgent matters or if you have any questions.

Weekly Production Stats (December 29 – January 4):

Avg. fulfillment time for all orders: 2.0 Business Days
Product Notes:

  • DTG – Average: 1.5 business days
  • Canvas – Average: 1.0 business days
  • Posters – Average: 1.7 business days
  • Blankets – Average: 0.9 business days
  • Face Masks – Average: 1.5 business days
  • Embroidery – Average: 1.6 business days
  • Ornaments – Average: 0.9 business days
  • Mugs – Average: 0.6 business days
95.04% of orders from January 4 have shipped (as of Thursday Morning, January 7)

 


December 24 – December 30

15oz White Mugs: Back In Stock

15oz White Mugs are back in stock & have been reactivated in our system!
If you haven’t already, you can now push all orders of 15oz white mugs into production from your order queue or error queue

15oz White Mug

 

Holiday Closure

The CustomCat offices & production facility will be closed December 31 & January 1 while employees spend time with their loved ones.
Courier services are also closed on January 1. You will not see movement or delivery of your packages on this day.
Production will resume on January 2 & our offices will resume normal business hours beginning January 4, 2021.
We’d also like to take this opportunity to wish you a Happy & Healthy New Year. Thank you for a truly unforgettable 2020. We can’t wait for you to see what we have in store for you next year (hint: new app features, new products, & more)!

Weekly Production Stats (Dec 22 – 28) 

(Averages from Dec 22 – 28 & Current Production Lead Timelines):

Avg. fulfillment time for all orders: 2.2 Business Days
Product Notes:

  • DTG – Average: 3.2 business days; Current Lead Time: 1-3 days (based on order size)
  • Canvas – Average: 2.1 business days; Current Lead Time: 1-2 days
  • Posters – Average: 2.4 business days; Current Lead Time: 1-2 days
  • Blankets – Average: 1.9 business days; Current Lead Time: 1-2 days
  • Face Masks – Average: 1.9 business days; Current Lead Time: 1-3 days (based on order size)
  • Embroidery – Average: 2.6 business days; Current Lead Time: 1-2 days
  • Ornaments – Average: 2.4 business days; Current Lead Time: 1 day
  • Mugs – Average: 2.2 business days; Current Lead Time: 1-2 days
84.559% of orders placed on Dec 28 have shipped (as of Wednesday morning, December 30).

 


December 20 – 24

Weekly Production Stats (Dec 11 – 17) 

(Averages from Dec 11 – 17 & Current Production Lead Timelines):

Avg. fulfillment time for all orders: 4.2 Business Days
Product Notes:

  • DTG – Average: 4.3 business days; Current Lead Time: ~2-5 days (depending on order size)
  • Canvas – Average: 4.0 business days; Current Lead Time: ~1-2 days
  • Posters – Average: 2.3 business days; Current Lead Time: ~1-2 days
  • Blankets – Average: 3.7 business days; Current Lead Time: ~2-3 days
  • Face Masks – Average: 3.7 business days; Current Lead Time: ~2-3 days (depending on order size)
  • Embroidery – Average: 3.7 business days; Current Lead Time: ~2-3 days
  • Ornaments – Average: 1.9 business days; Current Lead Time: ~1 day
  • Mugs – Average: 5.0 business days; Current Lead Time: ~4-5 days
89.289% of orders placed on Dec 14 have shipped (as of Monday afternoon, December 21).

 


December 12 – December 19

15oz White Mugs: Temporarily Out of Stock

Later today, 15oz White Mugs will be marked Out of Stock.
All existing orders for 15oz white mugs will be fulfilled & we have reserved stock to cover reprints in the event of quality control cancelations or replacements.
We expect to receive additional stock between the December 26 & December 31. If you have an order for 15oz White Mugs that enters your error queue, please note that it will be 7-10 calendar days before we receive additional stock. We will announce when these orders can be pushed into processing from your error queue.
Once marked Out of Stock, no new orders for 15oz White Mugs will be processed until the stock arrives. We will make another announcement as soon as we are able to process new orders.

Holiday Closure

The CustomCat offices & production facility will be closed on December 24, December 25, December 31, & January 1 while employees spend time with their loved ones.
Courier services are also closed on December 25 & January 1. You will not see movement or delivery of your packages on these days. Additionally, services may be limited on December 24 as some USPS locations will be closing early in the day & UPS will not be performing new package pickups. Movement & delivery of your packages on this day may be limited.
We will maintain normal business hours in the days preceding & following the Christmas & New Year holidays.

Weekly Production Stats (Dec 8 – 14) 

(Averages from Dec 10 – 14 & Current Production Lead Timelines):

Avg. fulfillment time for all orders: 4.7 Business Days
Product Notes:

  • DTG – Average: 3.8 business days; Current Lead Time: ~2-5 days (depending on order size)
  • Canvas – Average: 4.5 business days; Current Lead Time: ~4-5 days
  • Posters – Average: 4.5 business days; Current Lead Time: ~3-4 days
  • Blankets – Average: 4.6 business days; Current Lead Time: ~5-6 days
  • Face Masks – Average: 4.3 business days; Current Lead Time: ~3-7 days (depending on order size)
  • Embroidery – Average: 3.6 business days; Current Lead Time: ~2-4 days
  • Ornaments – Average: 3.4 business days; Current Lead Time: ~2 days
  • Mugs – Average: 5.2 business days; Current Lead Time: ~5 days
90.165% of orders placed on Dec 10 have shipped (as of Friday morning, December 18).

Weekly Production Stats (Dec 4 – 10) 

(Averages from Dec 4 – 10 & Current Production Lead Timelines):

Avg. fulfillment time for all orders: 3.8 Business Days; Current Lead Time: ~5 days
Product Notes:

  • DTG – Average: 3.4 business days; Current Lead Time: ~4-5 days
  • Canvas – Average: 4.6 business days; Current Lead Time: ~5 days
  • Posters – Average: 2.7 business days; Current Lead Time: ~2 days
  • Blankets – Average: 4.4 business days; Current Lead Time: ~6 days
  • Face Masks – Average: 4.3 business days; Current Lead Time: ~4 days
  • Embroidery – Average: 3.4 business days; Current Lead Time: ~4 days
  • Ornaments – Average: 2.4 business days; Current Lead Time: ~3 days
  • Mugs – Average: 5.2 business days; Current Lead Time: ~6 days
93.223% of orders placed on Dec 7 have shipped (as of Monday morning, December 14).

 


December 4 – December 11

Peak Season Inventory Update

As previously announced, inventory for non-standard sizes & colors of popular garments has been difficult to maintain. In order to provide more information to our sellers about product availability, we have created an inventory spreadsheet containing the most popular items & their stock status. This spreadsheet is not meant to act as a live accounting of our inventory — it is manually updated each day at 9am. However, it has continued to provide a valuable reference point for many sellers when making substitutions for OOS SKUs.
Additionally, communication with our suppliers has revealed that there are a few previously consistent items in our catalog that there will be more difficulty finding consistent stock of again until after the holidays. Those items & variants are listed below. We recommend pulling any ads you are running for any of these items & finding substitutions for these items if you have orders for them not currently in process. We will continue to work closely with our vendors to find additional stock, but the following items will be less consistent over the next few weeks.
Z65 – Forest Green, All sizes
Youth Apparel
Long Sleeve Tees (G240, 949, NL3601)
Despite its unique challenges, this has been a record breaking holiday season. We are so proud that you’ve all chosen to partner with CustomCat. We’ll keep pushing to get your orders out as quickly as possible — 15 days left until Christmas!


How to Place a Sample Order

If you’re interested in placing Sample Orders with CustomCat but don’t know where to start, be sure to check out our new tutorial outlining How to Place a Sample Order using our Manual Order feature. 
Embroidery Digitization
Beginning today, you will notice a $10 digitization fee on embroidery orders placed through our Manual Order feature. This will not affect the price of orders placed through your integrations. We will continue to waive this fee for your customers’ orders placed through integrations, API, or submitted via CSV spreadsheet.

 

Weekly Production Stats (December 1 – 7)

With this week’s record order volume, our production team has continued to work 24/7 to fulfill your orders as quickly as possible. While processing times have slowed slightly, our production team is doing an incredible job maintaining reasonable production times for all of your orders. Because of these slight delays, we have included live production data in the list below to represent current processing times. We expect these processing times to reduce in the coming days as our team works to fulfill your outstanding orders.

(Averages from Dec 1 – 7 & Current Production Timelines):

Avg. fulfillment time for all orders:  2.6 Business Days; Current Production Time: ~4 days
Product Notes:

  • DTG – Average: 2.6 business days; Current Production Time: ~3-4 days
  • Canvas – Average: 3.3 business days; Current Production Time: ~4 days
  • Posters – Average: 2.8 business days; Current Production Time: ~3-4 days
  • Blankets – Average: 4.8 business days; Current Production Time: ~5 days
  • Face Masks – Average: 4.0 business days; Current Production Time: ~3-4 days
  • Embroidery – Average: 3.2 business days; Current Production Time: ~4 days
  • Ornaments – Average: 1.4 business days; Current Production Time: ~2-3 days
  • Mugs – Average: 3.0 business days; Current Production Time: ~4 days
89.876% of orders placed on Dec 4 have shipped (as of Thursday morning, December 10).

 

Weekly Production Stats (Nov. 27 – Dec. 3):

Avg. fulfillment time for all orders:  2.2 business days!
Product Notes:

  • DTG (2.4 business days)
  • Canvas (2.6 business days)
  • Posters (2.5 business days)
  • Blankets (4.5 business days)
  • Face Masks (3.9 business days)
  • Embroidery (2.6 business days)
  • Ornaments (1.2 business days)
  • Mugs (2.0 business days)
93.689% of orders placed on Dec 1 have shipped (as of Monday, December 7).

 


November 27 – December 3

Peak Holiday Season is Here!

The CustomCat production facility is buzzing with your orders!
Our production team has produced & shipped an incredible 95.5% of your Black Friday & Small Business Saturday orders!
To help you have the most successful holiday season selling possible, we want to take this opportunity to remind you of a few important holiday recommendations:

  • Make sure you bookmark our 2020 Holiday Ecommerce HQ & check back often for new information throughout the holiday season.
  • Encourage your customers to order early. While our production team is producing orders quickly, we are unable to guarantee any particular transit times.
  • Please utilize in-app customer support whenever possible. If you choose to submit submit requests via email to [email protected], please be sure to include your store URL & order ID for the order about which you are inquiring.

Product Spotlight: Holiday Pajamas!

Don’t miss out on the opportunity to add sublimated long-sleeve shirts (SCLS) & pajama bottoms (F20) to your store!
Holiday pajamas are a huge hit with couples & families! With both green & red variants available, our sublimated long-sleeve shirts are the perfect option for holiday designs – whether they’re ugly sweater designs or colorful holiday themes. In addition to offering holiday-colors, these sublimated shirts present a larger print area than their DTG counterparts (up to 18″ x 25″), giving you more room to show off your designs.
Pair with our embroidered flannel pants for a holiday set they won’t forget!

Weekly Production Stats (Nov. 24 – Nov. 30):

Avg. fulfillment time for all orders: 1.9 business days!
Product Notes:

  • DTG (2.2 business days)
  • Canvas (1.4 business days)
  • Posters (2.3 business days)
  • Blankets (4.4 business days)
  • Face Masks (2.5 business days)
  • Embroidery (2.0 business days)
  • Ornaments (1.0 business days)
  • Mugs (1.5 business days)
93.370% of orders placed on November 28 have shipped (as of Thursday, December 3).

November 20 – November 26

Happy Thanksgiving!

Thursday, November 26 is Thanksgiving Day in the USA, which means all US-based staff have the day off to spend time with their loved ones — including our production team. Our internationally-based customer support staff will continue to be available to respond to in-app requests & emails while the US team is enjoying the Thanksgiving holiday, but production will be paused for the day.
Please keep in mind that you will also not see movement of your packages in transit as all US courier services are closed for the holiday.

The Bulk Uploader is Back!

This beloved feature from the legacy version of our app is now live in the new app interface! If you’d like to upload many designs at once, tagin bulk, or maintain excess transparent space within your design, you can now do so through our bulk uploader.\
Please keep in mind that if your design has been uploaded with excess transparent space, it cannot be used in DTG printing.


Weekly Production Stats (Nov. 17 – Nov. 23):

Avg. fulfillment time for all orders: 1.2 business days!
Product Notes:

  • DTG (1.4 business days)
  • Canvas (1.3 business days)
  • Posters (1.5 business days)
  • Blankets (1.6 business days)
  • Face Masks (1.9 business days)
  • Embroidery (1.7 business days)
  • Ornaments (0.9 business days)
  • Mugs (1.1 business days)
96.987% of orders placed on November 21 have shipped (as of Thursday, Nov 26)

 


November 13 – November 19

Updates to Manual Order

As you may have noticed, we made some recent improvements to our Manual Order Dashboard to improve workflow for our sellers

  • You can now place a manual order without connecting a store. Now, you just need to click “Place an Order,” build your product, & enter a payment details during checkout!
  • If you’ve already connected a store, you can still select it from the dropdown menu to have your order associated with that particular store. However, if you’d prefer the order is not connected to one of your stores, you can now select “My Manual Orders” from the dropdown menu.
  • Better Reporting of Errors for OOS, No Size, AVS error, etc. (you will now see the reason the order cannot process on the checkout screen)
  • Changed “Orders” to “Manual Orders” in the left navigation menu for clarity.
  • Tracking numbers are now displayed as clickable links in Manual Orders page.
  • Customer Name is now displayed in Manual Orders page (for new orders only).

Check out our Manual Order Tutorial for step-by-step instructions on using this new ordering feature.

 

Color-Your-Own Ornaments

Did you know our MDF ornaments can be decorated with dry-erase marker?
This provides a unique & exciting opportunity to sell “Design-Your-Own” ornaments. As you can see below, you can create a black outline of a design & allow your customers to color the ornament however they want — just like a coloring book! These colors wipe off by hand so they can be re-decorated many times.

Weekly Production Stats (Nov. 9 – Nov. 15):

Avg. fulfillment time for all orders: 1.3 business days!
Product Notes:

  • DTG (1.2 business days)
  • Canvas (0.6 business days)
  • Posters (0.7 business days)
  • Blankets (2.3 business days)
  • Face Masks (1.8 business days)
  • Embroidery (1.4 business days)
  • Ornaments (0.9 business days)
  • Mugs (0.7 business days)


November 6 – November 12

 

New Mug Packaging for All 11oz & 15oz Mugs!

We are incredibly excited to announce that our new protective mug packaging is LIVE for ALL 11oz & 15oz mugs!
Over the past 2 months, we’ve seen this new packaging all but eliminate transit breakage for 11oz mugs — we are overjoyed to offer the same protection to your 15oz mugs.
If this packaging can protect mugs from damage when we deliberately toss them off a 3rd floor balcony, we’re confident they can handle anything your courier may do by accident.

Weekly Production Stats (Nov. 2 – Nov. 8):

Avg. fulfillment time for all orders: 1.2 business days!
Product Notes:

  • DTG (1.2 business days)
  • Canvas (0.9 business days)
  • Posters (0.8 business days)
  • Blankets (0.8 business days)
  • Face Masks (1.3 business days)
  • Embroidery (1.6 business days)
  • Ornaments (0.8 business days)
  • Mugs (0.6 business days)


October 29 – November 5

FLM & FLL Blankets are Back In Stock!

We’ve received the anticipated stock of our sublimated FLM & FLL Arctic Fleece blankets & do not expect any availability issues during the 2020 holiday season.
Be sure to check out our Blanket Selling Guide for detailed information about each of our blankets, access to editable PSD mockup images, & to download our blanket Art Templates.

2020 Holiday Shipping Deadline Suggestions

To ensure your orders have the highest likelihood of arriving to your customers before December 25, our team is working hard to provide you with our suggested shipping methods as we move closer to the holiday. Below, you will find an outline of the dates we suggest transitioning to expedited shipping methods.
These dates are subject to change based on average production & transit times as holiday order volume increases. We will do our best to communicate any changes to these suggestions as quickly as possible.
In order to help you make the best possible decisions for your own order cut-off dates, we will also be providing you with a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility.
Please visit our 2020 Holiday Resources Blog for the most up-to-date information throughout the holiday season.

Required Action for Payoneer Users

Following updates to Payoneer’s security parameters, you will be required to reauthorize payment from your Payoneer account within your CustomCat account settings. After reauthorizing, there will be no further interruption to the payment process. This update occurred today, November 5, at 9:00am EST. If you do not reauthorize, your Payoneer payments will produce “Charge Fail” errors & your orders will not enter production.
Please note that this action must be completed for each of the stores using Payoneer as their payment source in order to avoid receiving charge fail errors.

Economy Shipping Update

To ensure that shipping is as fast, affordable, & reliable as possible during the holiday season, we have been actively exploring alternatives to UPS Mail Innovations for economy shipping.
We believe that we have solidified a partnership with another courier for our economy shipping needs. In order to ensure that this change would be in your best interest, we have been testing use of this provider with a number of orders this week. If all goes well (& we expect that it will), you can expect another announcement next week with more details about the update.

Important Inventory Update: NL3600, G180, & G185

At the beginning of the COVID-19 pandemic & in anticipation of potential inventory interruptions, CustomCat commissioned the creation of new premium garments that would allow us more control over our inventory & to maximize print quality. These custom garments have arrived & are printing beautifully! These new premium products were created with fit, fabric, & style to match our most popular garments (NL3600, G180, & G185). The sizing charts & materials for these new premium products (Z61, Z65, & Z66) are interchangeable with the aforementioned styles.
In the coming weeks, we will be upgrading our customers to these superior quality garments for orders placed for the NL3600, G180, & G185 styles in certain colors (noted below). These new products (Z61, Z65, & Z66) will be substituted when the variants below are out of stock. Additionally, we will be removing the NL3600, G180, & G185 from our catalog to avoid any confusion regarding the brands of these garments. Orders placed for NL3600, G180, & G185 from existing listings will be fulfilled with Z61, Z65, & Z66 respectively.
(Z61 Premium Short Sleeve T-Shirt) – NL3600, sizes S-3XL (White, Black, Cardinal, Purple, Sport Grey, Military Green Light Grey, Red, Navy, Royal, Dark Heather, & Kelly Green)
(Z65 Crewneck Pullover Sweatshirt) – G180, sizes S-3XL (White, Black, Red, Navy, Royal, Forest Green, Maroon, Sport Grey, Ash, & Dark Heather)
(Z66 Pullover Hoodie) – G185, sizes S-3XL (White, Black, Red, Navy, Royal, Maroon, Purple, Light Pink, Sport Grey, & Dark Heather)
Based on feedback from sellers with whom we’ve tested these products, these garments are comparable to the NL3600 in every way & higher quality than the G185 & G180, both in feel & print quality.
Please note that if you order a variant that is not listed above, it will be fulfilled with NL3600, G180, & G185 when those variants are in stock. We will continue to make every effort to secure stock of all variants of these products through the holiday season.
If you were previously advertising the use of a particular brand in connection with these variants, please update your listings to remove brand names or to include a disclaimer about the possibility of substitutions. These garments may be shipped with tear-away tags displaying “Bespoke” as the brand name. If you are submitting CSV orders, you will need to use the new product IDs (Z61, Z65, & Z66) moving forward if you want the product to auto-map.

Weekly Production Stats:

Avg. fulfillment time for all orders: 1.0 business days!
Product Notes:

  • DTG (1.1 business days)
  • Canvas (0.7 business days)
  • Posters (0.5 business days)
  • Blankets (0.8 business days)
  • Face Masks (1.2 business days)
  • Embroidery (1.6 business days)
  • Ornaments (0.8 business days)
  • Mugs (0.6 business days)

 


October 22 – October 29

Order Direct with NEW Manual Order Feature

This new feature makes it easier than ever to order directly from CustomCat. Simply click “Place an Order” in your CustomCat dashboard, build your product, & checkout! This will allow you to:

  • Place replacement orders
  • Submit custom orders
  • Test new designs & products
  • Send products directly to influencers
  • Order for yourself!

For more information about this exciting new feature, check out our Manual Order Tutorial or try it for yourself in the CustomCat app.

MSHL Blankets are Back In Stock!

We’ve received the anticipated stock of our sublimated MSHL Mink Sherpa blankets & do not expect any availability issues during the 2020 holiday season. Additional stock of the FLM & FLL Arctic Fleece Blankets is expected before the end of the week — a separate announcement will be made when we receive them.
Be sure to check out our Blanket Selling Guide for detailed information about each of our blankets, access to editable PSD mockup images, & to download our blanket Art Templates.

2020 Holiday Inventory Update

Visit our 2020 Holiday Inventory Update for more information about what CustomCat is doing to prepare for the holiday season & our advice on steps you can take to minimize the effects of inventory interruptions on your ecommerce store.

New Blanket Templates

The 30”x40”, 50”x60”, and 60”x80” Sublimated Blanket Art Templates have been updated as of 10/28/20. These new templates have been adjusted to include uniform margins & bleed areas across each of the templates to ensure your designs print beautifully every time.
Please use these new templates for all new blanket designs — you can download them directly from our Blanket Selling Guide, Art Guidelines page, or from the product details within the CustomCat app. We’ve modified the format of these new templates to make them easier to understand — let us know what you think!

Weekly Production Stats:

Avg. fulfillment time for all orders: 1.1 business days!
Product Notes:

  • DTG (1.2 business days)
  • Canvas (0.9 business days)
  • Posters (0.8 business days)
  • Blankets (0.7 business days)
  • Face Masks (1.1 business days)
  • Embroidery (1.5 business days)
  • Ornaments (0.5 business days)
  • Mugs (0.6 business days)

 


October 12 – October 19

New Super Lightweight Shipping Category

We are very excited to announce we’ve implemented a new shipping category for our most lightweight items — $3.99 for the first item & just $0.75 for each additional unit!
This new low rate will apply to Holiday Ornaments (SUBORNC, SUBORNH, SUBORNO, & SUBORNS), Coasters (UN5677), Face Masks (FMM & FMA), & Jewelry (UN5588, UN4004, UN4684, UN5771, UN5503, & UN4686).
This shipping rate will help you sell our Super Lightweight items in sets & multi-packs while maximizing your margins. From sets of Face Masks to Friendship Necklaces & Ornament 5-packs — the possibilities are endless.
Please review the chart below for more detailed information about the pricing for all Super Lightweight shipping methods.

Suspension of Door-to-Door Tracking Services for Brazil, Italy, & Malta

Full tracking has been suspended by the local postal systems for the following countries: Brazil, Italy, & Malta. We will be unable to continue offering door-to-door tracking services for these countries until the service is reinstated by local postal services.

New MDF Holiday Ornaments are Here

  • Unit Price: $3.75
  • Shipping Category: Super Lightweight (~0.5 oz per ornament)
  • Shipping Cost: $3.99 + $0.75 per additional item
  • MSRP: $11.95
  • Crafted from durable MDF with a high-gloss plastic finish so your designs last a lifetime
  • Vibrantly printed from edge-to-edge via Sublimation
  • Ships with a festive gold cord for easy hanging
  • Available in 4 Shapes: Circle, Oval, Heart, & Star
  • Product Dimensions: Circle & Heart, 3” tall; Oval & Star, 3.25” tall

As previously announced, this new ornament will replace our old Ceramic ornaments to eliminate transit breakage while allowing us to print your orders more quickly & in higher resolution. You can use the same artwork files for the new ornaments as the product dimensions have not changed. You can also expect a sharper, more vibrant print, which will ensure your designs reflect their true form.

Production Stats:

Avg. fulfillment time for all orders: 1.2 business days

Production Times:

  • DTG: 1.2 business days
  • Canvas: 0.8 business days
  • Posters: 0.9 business days
  • Blankets: 0.9 business days
  • Face Masks: 1.1 business days
  • Embroidery: 1.5 business days
  • Ornaments: 0.7 business days
  • Mugs: 0.9 business days

September 10 – September 17

New Holiday Ornaments

In preparation for a record-breaking holiday season, we are pleased to announce we will soon be transitioning to vibrant & durable MDF/Plastic holiday ornaments in place of ceramic.
Not only will this new ornament eliminate transit breakage, it will allow us to print your orders more quickly & in higher resolution. You can use the same artwork files for these MDF/Plastic ornaments as you used for the ceramic ornaments last year — you can also expect the print to be quite a bit sharper to help your designs pop. There will be no price increase on this new ornament — there is also no change in product dimensions.
These new MDF/Plastic ornaments are expected to be added to our catalog by mid-October so you will have plenty of time to prepare your holiday ornament listings for Black Friday & Cyber Monday.

Updated FMA Med/Lg Face Mask Mockup

As requested, we have updated the product mockup for the FMA Med/Lg Face Mask. This new mockup makes the product’s thickness more apparent. The image is caching as we speak, but it may be up to 24 hours before the image is updated for all variants within every seller’s account.

Face Masks are Now Available in Two Sizes! 

Our new Small-Medium Face Mask (FMM) is 4.5″ x 7.5″ — perfect for more petite adults & youth ages 10+. They’re made from the same lightweight, breathable, anti-microbial, & water resistant fabric as the original Medium-Large Face Masks (FMA), making them ideal for returning to school, work, organized sports, or for any other situation requiring extended wear. These reusable & machine washable masks are vibrantly decorated from edge-to-edge via sublimation printing — great for adding a pop of personality to any wardrobe.

Backup Face Masks

Out of an abundance of caution to protect our sellers from unanticipated out of stock FMA Face Masks during the upcoming holiday season, we have invested in an emergency alternative variation of this mask (with the same product dimensions). This alternative mask has a black inner lining, but is made of the same density fabric as our FMA Face Masks. In the event that the FMA Face Mask is anticipated to go out of stock during the upcoming holiday season, we will announce to our sellers (IN ADVANCE) that this alternative mask may be used to fulfill your orders during a pre-determined time period.
In the event that this situation occurs, sellers will be given advance notice & have the option to put their orders on hold until the white-on-white variant is restocked.
Please note that this item will not be made available for purchase within our catalog — it is only to be used in the event that the FMA Face Mask is unexpectedly out of stock during times of increased order volume.

Production Stats:

  • Avg. fulfillment time for all orders: 1.7 business days

Product Notes:

  • DTG (1.6 business days)
  • Canvas (.9 business days)
  • Posters (1.2 business days)
  • Blankets (1.4 business days)
  • Face Masks (1.9 business days)
  • Embroidery (3.4 business days)
  • Ornaments (3.5 business days)
  • Mugs (.9 business days)

Visit our CustomCat Seller Facebook Group for additional information.
new holiday ornaments

AvgFulfillment-914


September 3 – September 9

Small/Medium Face Mask will be Available Later Today!

Beginning later today, Small/Medium sized face masks will be available to sell in addition to the existing Medium/Large (FMA) masks.
These masks are perfect for youth ages 10 & up, as well as women with smaller faces.
**Update**
Due to unexpectedly high order volume over the holiday weekend, the FMA Face Mask is temporarily out of stock until Monday. Production for new orders will likely be delayed until then. You have the option to cancel delayed items within your production queue if you would prefer to receive a refund rather than have the orders processed early next week. FMA orders will not enter your error queue & no action will need to be taken on your end if you would like production to continue — they will be processed immediately upon arrival of the new shipment of FMA Face Masks. In order to maintain smooth production during this time, we will be postponing the launch of our new Sm/Med Face Masks until Monday, September 14.

SHM Blanket is Now Out of Stock

As announced on 8/11, the SHM Sherpa Blanket is now discontinued as supply has run out. What does that mean for you?If you are currently selling the SHM Sherpa Blanket, it is now mapped to the higher quality MSHM Mink Sherpa Blanket. You are currently still being charged the SHM promo price, however, this transitional pricing will end at 9:00am ET, Thursday. At that time, your price will change to the current MSHM list price of $24 (discounted from $27). What should I do?If you need to update affected listings or prices, do so by 9:00am ET Thursday. *Please note: There has been no change to the MSHM Mink Sherpa Blanket listing. The aforementioned changes will only affect sellers who did not update their SHM listings after the previous announcement that they have been discontinued.

Production Stats:

  • Avg. fulfillment time for all orders: 1.1 business days

Product Notes:

  • DTG (1.2 business days)
  • Canvas (1 business days)
  • Posters (1 business days)
  • Blankets (1.3 business days)
  • Face Masks (1.1 business days)
  • Embroidery (1.7 business days)

Visit our CustomCat Seller Facebook Group for additional information.

Production-9-7

August 24 – September 2

New, Improved 11oz Mug Packaging is Live

We are very pleased to announce that brand new protective packaging is being used for all 11oz. mugs! This extra-protective packaging will all but eliminated transit breakage as a concern for our sellers. I’m not exaggerating — these packaged mugs have been dropped three stories without any damage to the product. Though it’s not yet available for 15ozmugs, we have plans to release this packaging for all mugs within the next month. Stay tuned!

MSHL Mink Sherpa Blanket is OOS

The MSHL Premium Mink Sherpa Blanket 60 x 80 is temporarily out of stock due to a COVID-19 related interruption in our supply chain. All orders that have already entered the system will be fulfilled. However, new orders will be pushed to your error queue. We expect this item to be back in stock the first week of October. We’re terribly sorry for any inconvenience this may cause our sellers.

Stickers Discontinued for the Remainder of 2020

We will be removing stickers from our catalog for the remainder of 2020. While we stand firmly behind our stickers as a product, we also recognize our sticker shipping inefficiencies and the ways in which they are impacting our sellers. We plan to re-release the sticker line in Q1, 2021, after we establish shipping guidelines that allow bundled shipping & more efficient printing processes. If you currently have stickers listed in your shop, you should remove those listings at this time.

Production Stats:

  • Avg. fulfillment time for all orders: 1.3 business days

Product Notes:

  • DTG (1.3 business days)
  • Canvas (1.7 business days)
  • Posters (1.9 business days)
  • Blankets (1.2 business days)
  • Face Masks (1.1 business days)
  • Embroidery (2.2 business days)

Visit our CustomCat Seller Facebook Group for additional information.

August 17 – August 23

Updates:

DTG – Round 1 of Upgrades is Complete – More to Come!
We’ve taken the following steps to improve DTG quality & ensure readiness for your Q4/holiday season sales push:

  • Invested over a million dollars alone in parts, repairs, & equipment improvements, with several million more in new machines expected to arrive shortly
  • Increased the amount of ink used on each print
  • Undertook rigorous machine testing & calibration process
  • Developed new daily maintenance & testing procedures
  • Revamped & improved QC training
  • Increased number of QC personnel

We believe any inconsistencies in print quality have largely been resolved & are fully prepared to handle expected record holiday volume this year.
Reminder – You can now sell on Etsy with CustomCat! Click here for our Etsy setup tutorial.
FMA Face Mask Updates:

  • New smaller mask size will be available to sell within the next week
  • Production & QC improvements are leading to higher quality & satisfaction results

Click here to sign up for Vietnamese language newsletter updates!

Production Stats:

  • Avg. fulfillment time for all orders: 1.5 business days

Product Notes:

  • DTG (1.6 business days)
  • Canvas (1.2 business days)
  • Posters (2.5 business days)
  • Blankets (1.4 business days)
  • Face Masks (1.3 business days)
  • Embroidery (2.5 business days)


August 10 – August 16

  • Product Update Reminder:
    • MSHL Sherpa base cost has been reduced from $36 to $33
    • MSHM Sherpa base cost has been reduced from $27 to $24
    • SHL is discontinued (along with promo pricing) as supplies have run out & is now mapped to MSHL
    • SHM will be discontinued (along with promo pricing) when supplies run out & will be mapped to MSHM
  • Etsy Integration! You can now sell CustomCat products on your Etsy store! Click here for our Etsy setup tutorial.
  • FMA Face Mask Updates:
    • We believe we have resolved issues relating to size discrepancies with some masks
      • Supply-side quality checks are now occurring 3 times before arrival at our production facility to ensure uniform size & quality
    • We have implemented additional quality checks are also being made before & after printing
    • We will soon launch an additional, smaller mask size that is ideal for some women & youth.
    • Over the last 2 weeks, an independent 3rd party agency has conducted quality tests on our masks – here are the results:
      •  Water repellency rating: 95/100
        • 90/100 after 25 washes
      • Breathability rating: 100/100
    • New mask mockups will soon be available
    • New promo image (right) with testing results
  • Equipment Upgrades: We are in the process up upgrading DTG & Canvas production equipment to ensure superior quality for the holidays.
    • Canvas upgrades are complete & ready to go
    • DTG is currently underway
  • Now offering Vietnamese language email updates. Click here to sign up!
  • Blog CC bằng tiếng Việt và đăng kí nhận bản tin bằng tiếng Việt:Để phục vụ mọi người tốt hơn, team CustomCat sẽ thiết lập bản tin CC bằng tiếng Việt để anh em có thể tùy chọn khi nhận thông tin. Đăng kí nhận bản tin!


Avg. Production Time
: 1.1 business days

  • DTG (1.2 business days)
  • Canvas (0.7 business days)
  • Posters (1.2 business days)
  • Blankets (1.0 business days)
  • Face Masks (1.2 business days)
  • Embroidery (2.2 business days)

Visit our CustomCat Seller Facebook Group for additional information.
Custom DTG Face Mask
Production Times 810
Avg Fulfillment Times

August 3 – August 9

Updates:

  • The SHL Sherpa blanket sale has ended as we have depleted our total supply. However – good news! – this product is now mapped to the MSHL Sherpa Blanket for any existing listing, and we are lowering the base price from $36 to $33 (better blanket, lower base price)
  • SHM Sherpa Blanket is still in stock, so the close-out price remains $13. Once we have depleted the inventory (2-3 weeks), it will be replaced by MSHM Sherpa blanket with the base price dropping from $27 to $24.
  • Etsy Integration beta test is underway – keep an eye out for general release announcement soon!

Production Stats:
Avg. fulfillment time for all orders: 1.09 days
Notes:

  • Canvas (~2 business days)
  • Posters (~2 business days)
  • Blankets (~2 business days)
  • Posters (~2 business days)

weekly production average

July 27 – August 2

Updates:

  • Face mask product description updated to include physical dimensions
  • Statement on UPS Mail Innovations shipping times
  • Facebook Private Seller Community group rules update

Visit our Facebook Seller Community for more information.
Production Stats:
Avg. fulfillment time for all orders: 1.91 days
Products with longer than average production times:

  • Canvas (~6 days)
  • Posters (~6 days)







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