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CustomCat Updates

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By Mick - August 01st, 2020- in Resources

 

In an effort to keep you better informed on CustomCat happenings, we’re testing this weekly update log. This will likely change forms for convenience in the future, but for now see below for updates from the past week.

 


Weekly Production Stats (Nov. 20 – Nov. 26):

Avg. fulfillment time for all orders: 1.6 business days!

Product Notes:

  • DTG (1.9 business days)
  • Canvas (1.5 business days)
  • Posters (2.2 business days)
  • Blankets (1.7 business days)
  • Face Masks (2.4 business days)
  • Embroidery (2.0 business days)
  • Ornaments (1.0 business days)
  • Mugs (1.2 business days)
96.698% of orders placed on November 24 have shipped (as of Monday, November 30).

 


November 20 – November 26

Happy Thanksgiving!

Thursday, November 26 is Thanksgiving Day in the USA, which means all US-based staff have the day off to spend time with their loved ones — including our production team. Our internationally-based customer support staff will continue to be available to respond to in-app requests & emails while the US team is enjoying the Thanksgiving holiday, but production will be paused for the day.

Please keep in mind that you will also not see movement of your packages in transit as all US courier services are closed for the holiday.

 

The Bulk Uploader is Back!

This beloved feature from the legacy version of our app is now live in the new app interface! If you’d like to upload many designs at once, tagin bulk, or maintain excess transparent space within your design, you can now do so through our bulk uploader.\

Please keep in mind that if your design has been uploaded with excess transparent space, it cannot be used in DTG printing.


Weekly Production Stats (Nov. 17 – Nov. 23):

Avg. fulfillment time for all orders: 1.2 business days!

Product Notes:

  • DTG (1.4 business days)
  • Canvas (1.3 business days)
  • Posters (1.5 business days)
  • Blankets (1.6 business days)
  • Face Masks (1.9 business days)
  • Embroidery (1.7 business days)
  • Ornaments (0.9 business days)
  • Mugs (1.1 business days)
96.987% of orders placed on November 21 have shipped (as of Thursday, Nov 26)

 


November 13 – November 19

Updates to Manual Order

As you may have noticed, we made some recent improvements to our Manual Order Dashboard to improve workflow for our sellers

  • You can now place a manual order without connecting a store. Now, you just need to click “Place an Order,” build your product, & enter a payment details during checkout!
  • If you’ve already connected a store, you can still select it from the dropdown menu to have your order associated with that particular store. However, if you’d prefer the order is not connected to one of your stores, you can now select “My Manual Orders” from the dropdown menu.
  • Better Reporting of Errors for OOS, No Size, AVS error, etc. (you will now see the reason the order cannot process on the checkout screen)
  • Changed “Orders” to “Manual Orders” in the left navigation menu for clarity.
  • Tracking numbers are now displayed as clickable links in Manual Orders page.
  • Customer Name is now displayed in Manual Orders page (for new orders only).

Check out our Manual Order Tutorial for step-by-step instructions on using this new ordering feature.

 

Color-Your-Own Ornaments

Did you know our MDF ornaments can be decorated with dry-erase marker?

This provides a unique & exciting opportunity to sell “Design-Your-Own” ornaments. As you can see below, you can create a black outline of a design & allow your customers to color the ornament however they want — just like a coloring book! These colors wipe off by hand so they can be re-decorated many times.

 

Weekly Production Stats (Nov. 9 – Nov. 15):

Avg. fulfillment time for all orders: 1.3 business days!

Product Notes:

  • DTG (1.2 business days)
  • Canvas (0.6 business days)
  • Posters (0.7 business days)
  • Blankets (2.3 business days)
  • Face Masks (1.8 business days)
  • Embroidery (1.4 business days)
  • Ornaments (0.9 business days)
  • Mugs (0.7 business days)


November 6 – November 12

 

New Mug Packaging for All 11oz & 15oz Mugs!

We are incredibly excited to announce that our new protective mug packaging is LIVE for ALL 11oz & 15oz mugs!

Over the past 2 months, we’ve seen this new packaging all but eliminate transit breakage for 11oz mugs — we are overjoyed to offer the same protection to your 15oz mugs.

If this packaging can protect mugs from damage when we deliberately toss them off a 3rd floor balcony, we’re confident they can handle anything your courier may do by accident.

Weekly Production Stats (Nov. 2 – Nov. 8):

Avg. fulfillment time for all orders: 1.2 business days!

Product Notes:

  • DTG (1.2 business days)
  • Canvas (0.9 business days)
  • Posters (0.8 business days)
  • Blankets (0.8 business days)
  • Face Masks (1.3 business days)
  • Embroidery (1.6 business days)
  • Ornaments (0.8 business days)
  • Mugs (0.6 business days)

 


October 29 – November 5

FLM & FLL Blankets are Back In Stock!

We’ve received the anticipated stock of our sublimated FLM & FLL Arctic Fleece blankets & do not expect any availability issues during the 2020 holiday season.

Be sure to check out our Blanket Selling Guide for detailed information about each of our blankets, access to editable PSD mockup images, & to download our blanket Art Templates.

 

2020 Holiday Shipping Deadlines

To ensure your orders have the highest likelihood of arriving to your customers before December 25, our team is working hard to provide you with our suggested shipping methods as we move closer to the holiday. Below, you will find an outline of the dates we suggest transitioning to expedited shipping methods.

These dates are subject to change based on average production & transit times as holiday order volume increases. We will do our best to communicate any changes to these suggestions as quickly as possible.

In order to help you make the best possible decisions for your own order cut-off dates, we will also be providing you with a 7-day average of our production times for popular products in addition to an average for the entirety of our production facility. As we move closer to December 25, these 7-day averages will be updated daily to provide the most accurate information possible.

Please visit our 2020 Holiday Resources Blog for the most up-to-date information throughout the holiday season.

Required Action for Payoneer Users

Following updates to Payoneer’s security parameters, you will be required to reauthorize payment from your Payoneer account within your CustomCat account settings. After reauthorizing, there will be no further interruption to the payment process. This update occurred today, November 5, at 9:00am EST. If you do not reauthorize, your Payoneer payments will produce “Charge Fail” errors & your orders will not enter production.

Please note that this action must be completed for each of the stores using Payoneer as their payment source in order to avoid receiving charge fail errors.

 

Economy Shipping Update

To ensure that shipping is as fast, affordable, & reliable as possible during the holiday season, we have been actively exploring alternatives to UPS Mail Innovations for economy shipping.

We believe that we have solidified a partnership with another courier for our economy shipping needs. In order to ensure that this change would be in your best interest, we have been testing use of this provider with a number of orders this week. If all goes well (& we expect that it will), you can expect another announcement next week with more details about the update.

 

Important Inventory Update: NL3600, G180, & G185

At the beginning of the COVID-19 pandemic & in anticipation of potential inventory interruptions, CustomCat commissioned the creation of new premium garments that would allow us more control over our inventory & to maximize print quality. These custom garments have arrived & are printing beautifully! These new premium products were created with fit, fabric, & style to match our most popular garments (NL3600, G180, & G185). The sizing charts & materials for these new premium products (Z61, Z65, & Z66) are interchangeable with the aforementioned styles.

In the coming weeks, we will be upgrading our customers to these superior quality garments for orders placed for the NL3600, G180, & G185 styles in certain colors (noted below). These new products (Z61, Z65, & Z66) will be substituted when the variants below are out of stock. Additionally, we will be removing the NL3600, G180, & G185 from our catalog to avoid any confusion regarding the brands of these garments. Orders placed for NL3600, G180, & G185 from existing listings will be fulfilled with Z61, Z65, & Z66 respectively.

(Z61 Premium Short Sleeve T-Shirt) – NL3600, sizes S-3XL (White, Black, Cardinal, Purple, Sport Grey, Military Green Light Grey, Red, Navy, Royal, Dark Heather, & Kelly Green)
(Z65 Crewneck Pullover Sweatshirt) – G180, sizes S-3XL (White, Black, Red, Navy, Royal, Forest Green, Maroon, Sport Grey, Ash, & Dark Heather)
(Z66 Pullover Hoodie) – G185, sizes S-3XL (White, Black, Red, Navy, Royal, Maroon, Purple, Light Pink, Sport Grey, & Dark Heather)

Based on feedback from sellers with whom we’ve tested these products, these garments are comparable to the NL3600 in every way & higher quality than the G185 & G180, both in feel & print quality.

Please note that if you order a variant that is not listed above, it will be fulfilled with NL3600, G180, & G185 when those variants are in stock. We will continue to make every effort to secure stock of all variants of these products through the holiday season.

If you were previously advertising the use of a particular brand in connection with these variants, please update your listings to remove brand names or to include a disclaimer about the possibility of substitutions. These garments may be shipped with tear-away tags displaying “Bespoke” as the brand name. If you are submitting CSV orders, you will need to use the new product IDs (Z61, Z65, & Z66) moving forward if you want the product to auto-map.

 

Weekly Production Stats:

Avg. fulfillment time for all orders: 1.0 business days!

Product Notes:

  • DTG (1.1 business days)
  • Canvas (0.7 business days)
  • Posters (0.5 business days)
  • Blankets (0.8 business days)
  • Face Masks (1.2 business days)
  • Embroidery (1.6 business days)
  • Ornaments (0.8 business days)
  • Mugs (0.6 business days)

 


October 22 – October 29

Order Direct with NEW Manual Order Feature

This new feature makes it easier than ever to order directly from CustomCat. Simply click “Place an Order” in your CustomCat dashboard, build your product, & checkout! This will allow you to:

  • Place replacement orders
  • Submit custom orders
  • Test new designs & products
  • Send products directly to influencers
  • Order for yourself!

For more information about this exciting new feature, check out our Manual Order Tutorial or try it for yourself in the CustomCat app.

 

MSHL Blankets are Back In Stock!

We’ve received the anticipated stock of our sublimated MSHL Mink Sherpa blankets & do not expect any availability issues during the 2020 holiday season. Additional stock of the FLM & FLL Arctic Fleece Blankets is expected before the end of the week — a separate announcement will be made when we receive them.

Be sure to check out our Blanket Selling Guide for detailed information about each of our blankets, access to editable PSD mockup images, & to download our blanket Art Templates.

 

2020 Holiday Inventory Update

Visit our 2020 Holiday Inventory Update for more information about what CustomCat is doing to prepare for the holiday season & our advice on steps you can take to minimize the effects of inventory interruptions on your ecommerce store.

 

New Blanket Templates

The 30”x40”, 50”x60”, and 60”x80” Sublimated Blanket Art Templates have been updated as of 10/28/20. These new templates have been adjusted to include uniform margins & bleed areas across each of the templates to ensure your designs print beautifully every time.

Please use these new templates for all new blanket designs — you can download them directly from our Blanket Selling Guide, Art Guidelines page, or from the product details within the CustomCat app. We’ve modified the format of these new templates to make them easier to understand — let us know what you think!

 

Weekly Production Stats:

Avg. fulfillment time for all orders: 1.1 business days!

Product Notes:

  • DTG (1.2 business days)
  • Canvas (0.9 business days)
  • Posters (0.8 business days)
  • Blankets (0.7 business days)
  • Face Masks (1.1 business days)
  • Embroidery (1.5 business days)
  • Ornaments (0.5 business days)
  • Mugs (0.6 business days)

 


October 12 – October 19

New Super Lightweight Shipping Category

We are very excited to announce we’ve implemented a new shipping category for our most lightweight items — $3.99 for the first item & just $0.75 for each additional unit!

This new low rate will apply to Holiday Ornaments (SUBORNC, SUBORNH, SUBORNO, & SUBORNS), Coasters (UN5677), Face Masks (FMM & FMA), & Jewelry (UN5588, UN4004, UN4684, UN5771, UN5503, & UN4686).

This shipping rate will help you sell our Super Lightweight items in sets & multi-packs while maximizing your margins. From sets of Face Masks to Friendship Necklaces & Ornament 5-packs — the possibilities are endless.

Please review the chart below for more detailed information about the pricing for all Super Lightweight shipping methods.

Suspension of Door-to-Door Tracking Services for Brazil, Italy, & Malta

Full tracking has been suspended by the local postal systems for the following countries: Brazil, Italy, & Malta. We will be unable to continue offering door-to-door tracking services for these countries until the service is reinstated by local postal services.

New MDF Holiday Ornaments are Here

  • Unit Price: $3.75
  • Shipping Category: Super Lightweight (~0.5 oz per ornament)
  • Shipping Cost: $3.99 + $0.75 per additional item
  • MSRP: $11.95
  • Crafted from durable MDF with a high-gloss plastic finish so your designs last a lifetime
  • Vibrantly printed from edge-to-edge via Sublimation
  • Ships with a festive gold cord for easy hanging
  • Available in 4 Shapes: Circle, Oval, Heart, & Star
  • Product Dimensions: Circle & Heart, 3” tall; Oval & Star, 3.25” tall

As previously announced, this new ornament will replace our old Ceramic ornaments to eliminate transit breakage while allowing us to print your orders more quickly & in higher resolution. You can use the same artwork files for the new ornaments as the product dimensions have not changed. You can also expect a sharper, more vibrant print, which will ensure your designs reflect their true form.

Production Stats:

Avg. fulfillment time for all orders: 1.2 business days

Production Times:

  • DTG: 1.2 business days
  • Canvas: 0.8 business days
  • Posters: 0.9 business days
  • Blankets: 0.9 business days
  • Face Masks: 1.1 business days
  • Embroidery: 1.5 business days
  • Ornaments: 0.7 business days
  • Mugs: 0.9 business days

September 10 – September 17

New Holiday Ornaments

In preparation for a record-breaking holiday season, we are pleased to announce we will soon be transitioning to vibrant & durable MDF/Plastic holiday ornaments in place of ceramic.

Not only will this new ornament eliminate transit breakage, it will allow us to print your orders more quickly & in higher resolution. You can use the same artwork files for these MDF/Plastic ornaments as you used for the ceramic ornaments last year — you can also expect the print to be quite a bit sharper to help your designs pop. There will be no price increase on this new ornament — there is also no change in product dimensions.

These new MDF/Plastic ornaments are expected to be added to our catalog by mid-October so you will have plenty of time to prepare your holiday ornament listings for Black Friday & Cyber Monday.

Updated FMA Med/Lg Face Mask Mockup

As requested, we have updated the product mockup for the FMA Med/Lg Face Mask. This new mockup makes the product’s thickness more apparent. The image is caching as we speak, but it may be up to 24 hours before the image is updated for all variants within every seller’s account.

Face Masks are Now Available in Two Sizes! 

Our new Small-Medium Face Mask (FMM) is 4.5″ x 7.5″ — perfect for more petite adults & youth ages 10+. They’re made from the same lightweight, breathable, anti-microbial, & water resistant fabric as the original Medium-Large Face Masks (FMA), making them ideal for returning to school, work, organized sports, or for any other situation requiring extended wear. These reusable & machine washable masks are vibrantly decorated from edge-to-edge via sublimation printing — great for adding a pop of personality to any wardrobe.

Backup Face Masks

Out of an abundance of caution to protect our sellers from unanticipated out of stock FMA Face Masks during the upcoming holiday season, we have invested in an emergency alternative variation of this mask (with the same product dimensions). This alternative mask has a black inner lining, but is made of the same density fabric as our FMA Face Masks. In the event that the FMA Face Mask is anticipated to go out of stock during the upcoming holiday season, we will announce to our sellers (IN ADVANCE) that this alternative mask may be used to fulfill your orders during a pre-determined time period.

In the event that this situation occurs, sellers will be given advance notice & have the option to put their orders on hold until the white-on-white variant is restocked.

Please note that this item will not be made available for purchase within our catalog — it is only to be used in the event that the FMA Face Mask is unexpectedly out of stock during times of increased order volume.

Production Stats:

  • Avg. fulfillment time for all orders: 1.7 business days

Product Notes:

  • DTG (1.6 business days)
  • Canvas (.9 business days)
  • Posters (1.2 business days)
  • Blankets (1.4 business days)
  • Face Masks (1.9 business days)
  • Embroidery (3.4 business days)
  • Ornaments (3.5 business days)
  • Mugs (.9 business days)

Visit our CustomCat Seller Facebook Group for additional information.

new holiday ornaments

AvgFulfillment-914


September 3 – September 9

Small/Medium Face Mask will be Available Later Today!

Beginning later today, Small/Medium sized face masks will be available to sell in addition to the existing Medium/Large (FMA) masks.

These masks are perfect for youth ages 10 & up, as well as women with smaller faces.

**Update**

Due to unexpectedly high order volume over the holiday weekend, the FMA Face Mask is temporarily out of stock until Monday. Production for new orders will likely be delayed until then. You have the option to cancel delayed items within your production queue if you would prefer to receive a refund rather than have the orders processed early next week. FMA orders will not enter your error queue & no action will need to be taken on your end if you would like production to continue — they will be processed immediately upon arrival of the new shipment of FMA Face Masks. In order to maintain smooth production during this time, we will be postponing the launch of our new Sm/Med Face Masks until Monday, September 14.

SHM Blanket is Now Out of Stock

As announced on 8/11, the SHM Sherpa Blanket is now discontinued as supply has run out. What does that mean for you?If you are currently selling the SHM Sherpa Blanket, it is now mapped to the higher quality MSHM Mink Sherpa Blanket. You are currently still being charged the SHM promo price, however, this transitional pricing will end at 9:00am ET, Thursday. At that time, your price will change to the current MSHM list price of $24 (discounted from $27). What should I do?If you need to update affected listings or prices, do so by 9:00am ET Thursday. *Please note: There has been no change to the MSHM Mink Sherpa Blanket listing. The aforementioned changes will only affect sellers who did not update their SHM listings after the previous announcement that they have been discontinued.

Production Stats:

  • Avg. fulfillment time for all orders: 1.1 business days

Product Notes:

  • DTG (1.2 business days)
  • Canvas (1 business days)
  • Posters (1 business days)
  • Blankets (1.3 business days)
  • Face Masks (1.1 business days)
  • Embroidery (1.7 business days)

Visit our CustomCat Seller Facebook Group for additional information.


Production-9-7

August 24 – September 2

New, Improved 11oz Mug Packaging is Live

We are very pleased to announce that brand new protective packaging is being used for all 11oz. mugs! This extra-protective packaging will all but eliminated transit breakage as a concern for our sellers. I’m not exaggerating — these packaged mugs have been dropped three stories without any damage to the product. Though it’s not yet available for 15ozmugs, we have plans to release this packaging for all mugs within the next month. Stay tuned!

MSHL Mink Sherpa Blanket is OOS

The MSHL Premium Mink Sherpa Blanket 60 x 80 is temporarily out of stock due to a COVID-19 related interruption in our supply chain. All orders that have already entered the system will be fulfilled. However, new orders will be pushed to your error queue. We expect this item to be back in stock the first week of October. We’re terribly sorry for any inconvenience this may cause our sellers.

Stickers Discontinued for the Remainder of 2020

We will be removing stickers from our catalog for the remainder of 2020. While we stand firmly behind our stickers as a product, we also recognize our sticker shipping inefficiencies and the ways in which they are impacting our sellers. We plan to re-release the sticker line in Q1, 2021, after we establish shipping guidelines that allow bundled shipping & more efficient printing processes. If you currently have stickers listed in your shop, you should remove those listings at this time.

Production Stats:

  • Avg. fulfillment time for all orders: 1.3 business days

Product Notes:

  • DTG (1.3 business days)
  • Canvas (1.7 business days)
  • Posters (1.9 business days)
  • Blankets (1.2 business days)
  • Face Masks (1.1 business days)
  • Embroidery (2.2 business days)

Visit our CustomCat Seller Facebook Group for additional information.


August 17 – August 23

Updates:

DTG – Round 1 of Upgrades is Complete – More to Come!

We’ve taken the following steps to improve DTG quality & ensure readiness for your Q4/holiday season sales push:

  • Invested over a million dollars alone in parts, repairs, & equipment improvements, with several million more in new machines expected to arrive shortly
  • Increased the amount of ink used on each print
  • Undertook rigorous machine testing & calibration process
  • Developed new daily maintenance & testing procedures
  • Revamped & improved QC training
  • Increased number of QC personnel

We believe any inconsistencies in print quality have largely been resolved & are fully prepared to handle expected record holiday volume this year.

Reminder – You can now sell on Etsy with CustomCat! Click here for our Etsy setup tutorial.

FMA Face Mask Updates:

  • New smaller mask size will be available to sell within the next week
  • Production & QC improvements are leading to higher quality & satisfaction results

Click here to sign up for Vietnamese language newsletter updates!

Production Stats:

  • Avg. fulfillment time for all orders: 1.5 business days

Product Notes:

  • DTG (1.6 business days)
  • Canvas (1.2 business days)
  • Posters (2.5 business days)
  • Blankets (1.4 business days)
  • Face Masks (1.3 business days)
  • Embroidery (2.5 business days)


August 10 – August 16

  • Product Update Reminder:
    • MSHL Sherpa base cost has been reduced from $36 to $33
    • MSHM Sherpa base cost has been reduced from $27 to $24
    • SHL is discontinued (along with promo pricing) as supplies have run out & is now mapped to MSHL
    • SHM will be discontinued (along with promo pricing) when supplies run out & will be mapped to MSHM
  • Etsy Integration! You can now sell CustomCat products on your Etsy store! Click here for our Etsy setup tutorial.
  • FMA Face Mask Updates:
    • We believe we have resolved issues relating to size discrepancies with some masks
      • Supply-side quality checks are now occurring 3 times before arrival at our production facility to ensure uniform size & quality
    • We have implemented additional quality checks are also being made before & after printing
    • We will soon launch an additional, smaller mask size that is ideal for some women & youth.
    • Over the last 2 weeks, an independent 3rd party agency has conducted quality tests on our masks – here are the results:
      •  Water repellency rating: 95/100
        • 90/100 after 25 washes
      • Breathability rating: 100/100
    • New mask mockups will soon be available
    • New promo image (right) with testing results
  • Equipment Upgrades: We are in the process up upgrading DTG & Canvas production equipment to ensure superior quality for the holidays.
    • Canvas upgrades are complete & ready to go
    • DTG is currently underway
  • Now offering Vietnamese language email updates. Click here to sign up!
  • Blog CC bằng tiếng Việt và đăng kí nhận bản tin bằng tiếng Việt:Để phục vụ mọi người tốt hơn, team CustomCat sẽ thiết lập bản tin CC bằng tiếng Việt để anh em có thể tùy chọn khi nhận thông tin. Đăng kí nhận bản tin!


Avg. Production Time
: 1.1 business days

  • DTG (1.2 business days)
  • Canvas (0.7 business days)
  • Posters (1.2 business days)
  • Blankets (1.0 business days)
  • Face Masks (1.2 business days)
  • Embroidery (2.2 business days)

Visit our CustomCat Seller Facebook Group for additional information.

Custom DTG Face Mask
Production Times 810
Avg Fulfillment Times

August 3 – August 9

Updates:

  • The SHL Sherpa blanket sale has ended as we have depleted our total supply. However – good news! – this product is now mapped to the MSHL Sherpa Blanket for any existing listing, and we are lowering the base price from $36 to $33 (better blanket, lower base price)
  • SHM Sherpa Blanket is still in stock, so the close-out price remains $13. Once we have depleted the inventory (2-3 weeks), it will be replaced by MSHM Sherpa blanket with the base price dropping from $27 to $24.
  • Etsy Integration beta test is underway – keep an eye out for general release announcement soon!

Production Stats:

Avg. fulfillment time for all orders: 1.09 days

Notes:

  • Canvas (~2 business days)
  • Posters (~2 business days)
  • Blankets (~2 business days)
  • Posters (~2 business days)

weekly production average

July 27 – August 2

Updates:

  • Face mask product description updated to include physical dimensions
  • Statement on UPS Mail Innovations shipping times
  • Facebook Private Seller Community group rules update

Visit our Facebook Seller Community for more information.
Production Stats:
Avg. fulfillment time for all orders: 1.91 days
Products with longer than average production times:

  • Canvas (~6 days)
  • Posters (~6 days)







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