Artwork & Design FAQ
Are there additional fees for decorating a product?
We do not have any additional fees for product direction — what you see in the CustomCat Product Catalog is reflective of the price you will pay for the item. We do not have any embroidery setup fees for orders placed through our integrations, though a $10 fee will apply for manual orders placed for embroidered item (this fee is included in your price at checkout). You are able to print on the front, back or left chest of a DTG garment without any additional fees. The price of each item in our catalog includes one print location. However, if you do decide to create a product with 2 print locations such as front & back or left chest & back, there will be an additional cost of $5 added to that garment price.
Can I print copyrighted images?
By agreeing to our terms & agreements, you are stating that you are authorized to manufacture products with the designs you upload to the CustomCat app. If you have recently obtained the right to print copyrighted images, feel free to send us the documentation to [email protected]. We do not assume responsibility for copyrighted images sent to us for decoration.
How do I ensure my file will print or embroider well?
We are unable to process designs that are overly intricate for embroidery. We suggest using a simplified design with no more than a 2 color gradient. Stick to fonts that are larger than .15 inches in height & simplify any distressed designs. Please refer to our Art Guidelines, which goes into these requirements in more detail.
What are your preferred file formats & design sizes?
To ensure the highest quality product, we prefer high resolution .png (with transparent background) or .jpg files (minimum 1200x1200px at 300 dpi). Photos taken from a cell phone at 72dpi will also be accepted. We also accept vector formats .ai, .svg, and .eps. Please refer to our Art Guidelines, which outline specific guidelines for each decoration method.