Product FAQ

  • Where can I find size charts & pricing?

    Size charts are located in the product description that can be seen in steps 1, 2, & 4 of the product creation flow within the CustomCat app. These size charts will be exported with your products to all platforms except Etsy unless they are removed from your product descriptions. Etsy does not allow for links to appear in product descriptions, so size charts will need to be uploaded manually to your Etsy listings.

    The base cost of each product is listed on the product catalog as well as in throughout the product creation flow. You can also download a spreadsheet of our current pricing here (updated January 2023).

    Our prices include 1 print location. Additional print locations are available on many products — the cost to add a second location is $5.

  • What brands & products do you carry?

    We offer hundreds of unique products ranging from printed t-shirts & hoodies to coffee mugs & high-resolution canvas prints. We carry over 50 high quality brands such as Gildan, Next-Level, Bella + Canvas, Hanes, Port & Co., & Adidas (just to name a few). If you’re looking for a particular brand or product, search our catalog — you just may find what you’re looking for.

  • Do you do private labels / Neck Tags

    We aren’t currently able to offer custom product labeling for your orders. Your items will ship with the original product brand tags (i.e. Bella + Canvas, Gildan, etc.). We are researching options for applying customized branding options to individual orders in the future but that feature is currently unavailable.

  • What decoration methods do you offer?

    We decorate our items through DIGISOFT™ printing, sublimation printing, & embroidery. We have selected the most appropriate decoration type for each garment to take the guess-work out of the decoration selection process. If a certain style is offered with DIGISOFT™ printing, for instance, you can rest assured that we have performed exhaustive testing on every variant color of that garment to ensure it will print beautifully.