Technical FAQ

  • Who should I contact if I’m having trouble with the CustomCat app or having a technical issue?

    For technical issues, please send an email to [email protected] & one of our more tech-savvy representatives will assist you.

  • What ecommerce platforms do you integrate with?

    CustomCat can integrate directly with Shopify, BigCommerce, Etsy, & WooCommerce. You can also submit manual orders via CSV or integrate the CustomCat API. Products created within your CustomCat account can be exported directly to any of the sites listed above. When a customer places an order, we receive the order information, fulfill, & ship on your behalf. If your favorite hosting platform isn’t on the list, let us know! We’re always working to expand our integrations.

  • Which ecommerce platform should I use?

    Your platform selection is contingent on multiple factors: do you want your own website or to list your items on a marketplace? How much customization would you like to have over your store design? Do you have any coding experience? Once you have answers to these questions, head over to our “Integrations” page where we break down the benefits of each integration.

  • Do I need to integrate my store in order to purchase a sample?

    While you do need a CustomCat account to purchase a sample, you do not need to integrate a store to do so. Simply log into your CustomCat account & click the “Place an Order” button in the top right corner of your dashboard. You can build your products & input your own shipping address to have the order shipped to your door. You can check out our video tutorial on the manual order process here.


    If you’d like to order items you’ve already exported to your shop, those orders will need to be placed within the selling platform you’ve selected. If you’re unsure of how to do this, just let us know which hosting platform you’re using (Shopify, WooCommerce, BigCommerce, Etsy, etc.) & we’ll help you through the process.

  • How to I submit a manual CSV Order?

    For all relevant information about CSV Uploads (including tips & tricks), visit our tutorial at

    If you’re still having trouble after reviewing the tutorial, please email our support team at [email protected]