Technical FAQ

  • Who should I contact if I’m having trouble with the CustomCat app or having a technical issue?

    For technical issues, please send an email to [email protected] & one of our more tech-savvy representatives will assist you.

  • What ecommerce platforms do you integrate with?

    CustomCat can integrate directly with Shopify, BigCommerce, Etsy, & WooCommerce. You can also submit manual orders via CSV or integrate the CustomCat API. Products created within your CustomCat account can be exported directly to any of the sites listed above. When a customer places an order, we receive the order information, fulfill, & ship on your behalf. If your favorite hosting platform isn’t on the list, let us know! We’re always working to expand our integrations.

  • Which ecommerce platform should I use?

    You can find more details about each of our integrations here. Your platform selection is contingent on multiple factors: do you want your own website or to list your items on a marketplace? How much customization would you like to have over your store design? Do you have any coding experience?

    • For Beginners: Both Etsy & Shopify are wonderful integrations for beginners. With Etsy, you can instantly connect with a massive global marketplace without creating a website. Shopify grants you more customization, is easy to set up, & links to your website directly.
    • For Intermediate Sellers: Intermediate sellers love Shopify, WooCommerce, & Etsy. Etsy allows you access to an online global marketplace where you can use your SEO skills to get your listings noticed. If you’re hosting your own website, Shopify grants more customization options, but still offers simple themes & plugins for your online store. WooCommerce is a highly customizable plugin for your WordPress site that allows you to tweak nearly everything about your customers’ shopping experience.
    • For Experts: Take your pick. Your selection should be based on whether you’re looking for an online marketplace, a simple Ecommerce store, or a fully customized experience for your customers. For instant access to a powerful global marketplace, choose Etsy. If you’re opening an Ecommerce store on your website, Shopify is easy to set up quickly. For more customization in the look & feel of your ecommerce store on your WordPress site, you may prefer WooCommerce. If you want a little bit of everything, BigCommerce might be perfect for you — from BigCommerce, you can sell on your store & online marketplaces like Facebook & Etsy without losing out on full customization of your online store. The most customizable of all? CustomCat API. Keep in mind that in order to connect to the CustomCat API, you will need to hire a software developer.

    For more information about each integration, check out our Integrations page.


  • Do I need to integrate my store in order to purchase a sample?

    While you do need a CustomCat account to purchase a sample, you do not need to integrate a store to do so. Simply log into your CustomCat account & click the “Order Now” in the left navigation menu. From there, you can build custom products & input your own shipping address to have the order shipped to your door. You can check out our video tutorial on the manual order process here.

    If you’d like to order items you’ve already exported to your shop, you can order those products directly from your My Products page within the CustomCat platform or order them directly from your Shopify or WooCommerce back office.

  • How to I submit a manual CSV Order?

    For all relevant information about CSV Uploads (including tips & tricks), visit our tutorial at

    If you have any questions after reviewing the tutorial, our support team would be happy to help! Please email our support team at [email protected] for additional support.