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2019 Holiday Guide & Shipping Deadlines

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By Becca - August 8, 2019- in Go-Getter Blog

The holidays are an exciting time for many, but for sellers, it can be quite stressful.
We want you to be fully prepared! So in this blog post, we’ll give you the lowdown of everything you’ll need to know to have a successful holiday selling season.
According to NRF, customers spend their hard-earned cash during Winter Holidays the most. That shouldn’t surprise you one bit. However, to give you a better visual representation of the impact Winter Holidays can have on your business, look at the image below.
graph of top 10 consumer spending events

Holiday Dates

October holiday dates:
Halloween – Saturday, Oct. 31
November holiday dates:
Veterans Day – Wednesday, Nov. 11
Thanksgiving – Thursday, Nov. 26
Black Friday – Friday, Nov. 27
Small Business Saturday – Saturday, Nov. 30
December holiday dates:
Cyber Monday – Monday, Nov. 30
Giving Tuesday – Tuesday, Dec 1
Beginning of Hanukkah – Friday, Dec. 11
Christmas Eve – Thursday, Dec. 24
Christmas Day – Friday, Dec. 25
Boxing Day / Coupon Code Day  – Saturday, Dec. 26
Last Day of Hanukkah – Friday, Dec. 18
New Year’s Eve – Thursday, Dec. 31

January holiday dates:

New Year’s Day – Friday, Jan. 1st

Importance of Deadlines

We want to take a moment to emphasize the importance of deadlines. Make sure to let your customers know when to place orders.
This can be done in various ways, such as social media reminders, email updates, or going Facebook live.
For your best interest, have your shipping deadlines available on your website at all times. This way, customers can refer to them at any point in time. This will save you time by not having to answer the same questions over and over again.
In addition to having deadlines posted on your store, you can add a countdown feature to encourage purchases.

Halloween Shipping Deadlines

Everyone will be trick or treating on an actual day, giving the fact that that Halloween falls on a Saturday. To keep your customers satisfied, make sure to keep Halloween cutoff dates in mind.
Orders must be placed by 10:30 AM EST on deadline dates. 

Christmas Shipping Deadlines

Orders must be placed by 10:30 AM EST on deadline dates.

Things To Know

Last-Minute Changes/Cancellations

The holiday season can be chaotic, so during the home stretch, we won’t have any wiggle room to handle last-minute changes or cancellations.

Large Orders

Additionally, December is ultimately a hectic time for all Print on Demand providers. We recommend to let your buyers know that large orders (10 or more products) may encounter delays during peak times (December 1-15).
Let your customers know well in advance (mid-November) so that they can make plans.

Production Times

Generally, production averages 2-3 business days. Due to spikes in volume during the holidays, always allow extra lead time. Orders will be processed as quickly as humanly possible. You’ll be notified as soon as the item is shipped.

Shipping Times

Usually, it takes 1-6 business days, but please consider other factors that can impact shipping times (severe weather conditions, delayed flights, increased volumes, and other external issues).
Make sure that your buyers are well aware of expedited shipping options in advance. Once the order is placed, there is no opportunity to upgrade shipping. 
For international, CustomCat offers one shipping method. No expedited methods are available at this moment. Ship time ranges from 1-2 weeks, depending on proximity to Detroit, MI.
Do not include messages like “guaranteed delivery in time for holidays,” as this may confuse buyers, and it contradicts our on-site messaging.
Here’s a link for all the shipping information you’ll ever need. Utilize this guide to add proper expedited shipping methods within your Shopify or Woo carts.

Returns & Replacement Policy

We stand behind the quality of our products and guarantee our craft 100%. Any defects or errors on our part will result in a replacement at no charge.
We do not accept returns, issue refunds, or offer replacements due to user error such as an incorrect selection of sizes, designs, colors, etc.
Customers are required to present images of defective items.

Merchant Support Availability

CustomCat support will be out-of-office: Dec 24th, Dec 31st, and Jan 1st.
Other than that, we will be available (times):
Office Hours Mon-Fri:
8:00 AM EST – 7:00 PM EST
Office Hours Sat :
 9:00 AM EST – 5:00 PM EST

Marketing Tools

Canva wears many hats. You can create social media posts, email headers, and more. With Canva, you can easily create all the marketing material you need to remind your customers of deadlines.
We are more than ready to knock this Holiday season out of the park. Together we can conquer the craziness of this season!


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